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Reviews 132
Julio Silva
Mar 22,2022I received a prompt response and the user was satisfied with the resolution.
Travel Analytics
Mar 21,2022I think they are scammers. I have been waiting for my money to be paid through the BlueSnap payment gateway since March 1, 2022, today is March 21, 2022 and I still haven't received my money. The company's regulations announce the delivery time of 4 - 8 Business Days. Deadlines are violated 2-3 times, my questions in the support service are ignored. BlueSnap has been holding $2958.44 against my will for 3 weeks now. I get no solution from them, no reasonable answer. I am looking for ways to file a complaint with the activity regulator. Such deception of customers is unacceptable! This is unacceptable, this is fraud. Request #1594940
Davion Sanford
Mar 04,2022Them ask me provide a lot of documents And waste my time for 1-2 weeks . After them see my warehouse video and all And my passport and company in usa + 6 months my transaction and open my app and password . And say me all ok to start work . I’m see is still can’t process. I’m ask customers support and very not professional. Only wait and ask 4 time for config api. Them say me after your account still not allow . Need wait more 1 week After this — them say me . Your sites like template why? I’m show them all my websites. And tell them have more to can work. And say: Please disregard. I heard back from risk and we will be unable to approve the this. I wish you luck in finding a partenr to assist. Best regards, Richard Mullen Senior Sales Executive Waste my time . Very very don’t professional. Have more option normall company If them work Like this way them have 1 clients on future!!!!!!! Can’t trust like this company save your money if them doing like this Chen
Yonatan Naor
Jan 26,2022Mark was able to catch a complex problem that has a critical business impact from a screenshot sent by our customer. Great Job!
Fadi Zeidan
Dec 28,2021Hello I signed up with Bluesnap and had a few questions about how the site works and the live chat support was very helpful. He explained everything in detail. The guys are great.
Renan
Nov 18,2021Get a great support
Pelagia Tsanousidou
Nov 08,2021Excellent service from all the agents. 100% trusted website
Arty McLabin
Oct 25,2021contacted them on 3 different channels, and they never replied back (for 2 weeks already as of this post). however they did add me to spammy email list. "payment service"? more like "payment NO service". ---- edit response for their response: up to 24h? cool story. still got no answer.
Pedro Pardal
Sep 30,2021Quick and competent support
Stacey W.
Sep 21,2021We have had some glitches and issues along the way but the support team are quick to resolve issues as they come up. I use Armatic/Bluesnap heavily in my role and find it a useful tool for keeping myself organized and on track with collecting payments from clients.
Prince
Jun 04,2021I would like to keep it short. My account was closed and I was never paid! Switched to another gateway(I won't as it sounds promotional) and never looked back!
Asaf Salant
Apr 28,2021My experience integrating Bluesnap into a SaaS marketplace wasn't great. - Docs are well-organized except for reports and insights of the platform's seller. Developing a seller dashboard with Bluesnap's API is a mess. - Support, Bluesnap's strong point by far. Always available for any questions with a quick phone call. I'm deeply thankful for the support team. The deal-breaker is payout fees and the lack of transparency until you switch to production and making real transactions. Payouts on Bluesnap are not on demand. As the owner of a platform, you have a couple of options to present your sellers, only automatic payouts: Monthly, weekly, or daily. For wire transfer payouts for your sellers, Bluesnap commission's $20. What if I want my seller NOT to wait for an entire month to get paid? I want my sellers to be paid weekly, fast. That's crucial in today's competition. My sellers will be commissioned $80 (!!) monthly if all goes well. That's an incredibly high fee. That's a fee that no seller on any marketplace will want to pay. Right, if the seller earns $2000, that's a relatively cheap fee. But in reality, most sellers don't make that amount on online marketplaces. The results, almost two months of testing and integrating, went to waste. Now I need to figure out how to act next. How could Bluesnap have become an absolute winner? - Be more transparent with your fees. - Add on-demand payout for sellers/vendors. - Payout fee will not permanent amount but a percentage of what the seller earns. - Trim and straightforward seller report API.
adam istafid
Oct 20,2020Unfortunately, poor service and dictatorial laws about an experience, stay away. The best payment gateway in the world is stripe unchallenged, but unfortunately not all countries support, while I watched bluesnap videos you think they have come to change for the better, but in reality they are just liars who came with their dictatorial laws and impose them as they like and refuse Covering young people, even if you work legally, they may refuse to cover your site however they like. These people use our money to accumulate wealth and yet they deal with us with this dictatorship and these complications, at first glance you think they are good but they are just arrogant, especially arrogant stacy
Leonardo
Sep 23,2020Worst company ever Applied for a payment getaway around 4 days ago and I didn't hear from then after I contacted live chat they said my application was rejected. I ask them a reason the answer was, sorry we don't know WHAT A JOKE
Cecilia Smith
Sep 13,2020I have been trying for days 2 days now to get them to contact me and nothing. no success. I have used different email address no luck.
K-FAM Records
Sep 08,2020Apparently music is not accepted in their program but since these reviews claim they are scams, I’m glad they rejected me. I definitely won’t do any business with them again. They better remove my data.
Cody
Aug 21,2020I have worked with BlueSnap for 2 years now. It has been nothing but HEADACHES. We have processed well over $3,000,000+ in revenue. BlueSnap has ZERO interest/care in their clients. They change fees, withhold payments indefinitely, set reserves with any % they see fit and communication is AWFUL. Every time my account balance has gone negative I have always driven revenue through it. They have withheld over $40,000+ from me now for a year!!!! Out of the blue Aug 2019 they contacted me saying we need to withhold $40,000. I asked if they could take increments so I could cover payroll, expenses etc. What do you think they said? NO They wanted to and they did take $40,000 within a weeks time frame from me for a "safety net". They send me 0 updates on when it will be released. every single time I have to be the one following up asking for updates. All BlueSnap cares about is themselves. Its a company that has made 0 technical improvements in 2+ years I have used them, same dashboard, same everything. It's a hole in the wall feeling with them. They do not care about your business and certainly do not care about your financial flow within your business. All they want is to charge high fees, withhold your money and make sure they get theirs. Terrible business relationship. Not a single member of their staff even tried building a relationship. Very dry. 1/10 rating
Pirasath Luxchumykanthan
Jul 28,2020I try to get contact whit them I I most Say after 2 month. No contact. Then seems like not real business.
Lea Schekler
Jul 15,2020Always available for issues and give professional assistance.
Johnathan
Mar 28,2022I had a technical question, Eddie responded fast, efficiently and professionally. It seemed it was personally important to him to be sure that I received all the information I need and that I see the issue was resolved in full. A great support experience.