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Reviews 132
Jennifer Welty
Jul 15,2020I find the tool straight forward and easy to use. Even better, the customer support team is AMAZING. I cannot say enough good things about every interaction we have had. Nice work!
Albert Wiersch
Jul 15,2020I've been using BlueSnap payment service for years and have been quite satisfied with them throughout the years. That's not to say I wouldn't change anything at all. One thing I might change is bi-monthly payouts instead of monthly. Also, there seems to be an issue with customers not being allowed to use PayPal to pay if an affiliate is involved in the transaction. These things are relatively minor for me though. Overall I'd give them 4.5 stars and round up to 5.
marcus
Jun 29,2020Bluesnap has been helpful and provides us with services for many of our customers with ZERO problems and a system and P2P we definitely recommend. I look at the reviews and chargebacks occur when you as a company provide a service or product that is not what the customer wanted or you have not held up your end of the sale. this is not a Bluesnap issue. but your issue of poor service. We have no chargebacks as we provide what the customers want. I cannot thank Bluenap enough for supporting our business with such a great range of services in many countries.
Kevin Wang
Jun 16,2020Dealing with BlueSnap is an absolute nightmare as a merchant. They refuse to assist or respond to support tickets. Refuse to assist with chargebacks and always side with the buyer. Every contact with them results in a runaround that goes on for days. This is absolutely unacceptable. Update: I've reached out to BlueSnap regarding this to their email address noted below. We'll see if we get a response or resolution on this. Update #2: We replied to the chargeback and never got a response from BlueSnap. We keep getting the run around to contact Regpack regarding issues and that we cannot speak to BlueSnap directly. This is honestly getting to the point it's becoming pathetic. You respond here on the public form but refuse to respond via email. Look I get it Regpack gets a cut from every sale we do on BlueSnap from your higher than average transaction fees but we should at least get direct support without getting the runaround. Regpack is a software provider not the Merchant. The merchant should work directly with the customer and resolve outstanding issues. The reason you have so many negative reviews is because you can't even resolve simple issues in a timely manner. This is absolutely pathetic.
Riché Dendy
May 12,2020We are beyond shocked with the level of service offered by Bluesnap. They have claimed to have paid vendors yet almost a month later no funds have reflected in their accounts TERRIBLE!!! Please, avoid these guys at all costs. You dont have a product if you use them
Amit Iluz
Apr 21,2020We are working with BlueSnap for over a year now and I must say this is the worst decision I ever made for my company! They decided to reserve $7K with no alerts, no explanations and didn't agree to release it! To make it clear our monthly revenue is 15K, and they took 7K in one month! They expect us to make changes in our core system in one day, We don't have money to pay employees!
Bibi Spy
Apr 17,2020Company of useless people They contacted us back in order to re-evaluate our business that was refused because of the bad reviews one year before. After 1 months of paperwork they declined even if they contacted us. Stay far away from these timewasters, is better that they look at their bad reviews not to the review of their potential customers. Richard their representative totally useless person. Far away from this bunch of scammers!!!
Hossem Bout
Apr 15,2020We are a customer of bluesnap since 14 months ago. Our account was suspended two days ago due to a mistake made by one of our team. We came today on this site to speak frankly, so honesty bluesnap is the best PSP we have dealt with, a wonderful support team and high-level developpers working in this company, in addition to the many payment methods available , i am really surprised at the negative reviews below, but I am sure that these have violated the terms and conditions of Bluesnap. Unfortunately, we are forced to use another PSP at this moment, but we will always hope that we receive a message stating that the account was opened again, and we will not hesitate to return to using bluesnap again. Thank you very much bluesnap for your professional dealing
Adiv Maimon
Apr 01,2020Our team applied for a merchant account almost 3 weeks ago. We've had absolutely zero communication from the sales team, or anyone responsible for approvals. No indication of how long it will take, no request for further information. Nothing. When contacting the support team, we only got vague responses about it being in progress, and they have since stopped responding. At this point, I would not recommend Bluesnap. Their sales and support seems shockingly poor. *update on BlueSnap's response here. After 3 weeks of no progress and being referred to various people who kept asking the same things, we dropped them. BlueSnap is truly one of the worst companies I've ever dealt with. Stay away.
420
Jan 30,2020I asked one simple question and they started to bombard me with different emails how they can't support my business but I never requested their service, I just asked one simple question and didn't get the answer..
Ecom Life
Jan 23,2020Funny blue snap answers to review, saying we have chargebacks... last chargeback was on November 11th last year, so for what potential chargebacks are you holding funds ? If there is no chargebacks anymore... second of all its a clear image that yous just dont want to give back money, yous try your best to make something up, but i will not stop till i get my funds, as this is nonsense. This company advertise on ecom empires, pretending that they accept dropshipping businesses and then tell you you broke there terms, they offer influencers to tell different information regarding what services they provide and then with there false advertising make you look like you broke some rules. Note they wait till you have more money in account then they block you!!! I will spread this word everywhere, one funny thing i know influencers personally that yous had advertised and we see what happens now ;) maybe good luck in your business
Nerijus Christauskas
Jan 22,2020Closed down our account put reserve on 38k and never received back, total fraud company. Making excuses to keep payments, which is illegal, by the law they cannot keep more than 180 days but they do it anyways. Need to report them everywhere and make sure nobody use them ever again.
Nick
Jan 22,2020Worst company i've ever dealt with. Put reserve on funds with no reason, just for having few chargebacks. ruined our business we had to close it down because they put reserve for 180 days and closed account so you cannot ever answer disputes or provide proof to win them. Reporting them to BBB. Who had similar experience advise to report them to BBB Total scam and fraud company.
Cheney
Dec 23,2019It deserves ZERO starts. They became billing vendor for IM CREATOR. They sent me now the second email for a billing failure. No idea what the issue is. My card is good. The first time IMRS looked into it and resolved it although I don't know what they did since I am still using same card. The real issue is that there is no way to get in touch with support. They are NEVER there. You can send email, call and leave a message NO ONE EVER RESPONDS TO YOU. There is no customer service whatsoever. They suck. Not good when there are live websites on the line and you can't get a problem resolved. Advice: if you are dealing with a company that turns their billing over to this clownshow of a company, run the other way. A simple 5 minute call to fix turns into a weeks of aggravation and it is not worth it. So I'm working on using another platform for my websites so I don't have to deal with this idiocy any longer
Jack
Dec 14,2019I have been using BlueSnap for a little over a year now. We built a custom integration, so the coding effort was a little intense, but they have all the functionality We need. I can’t speak about their support because we haven’t needed any! Deposits hit our bank account on time and their reporting is great - we know exactly what is going on with our sales.
Davis
Dec 09,2019Wow terrible reviews for this company thank's for all reviewers for your advice, my advice to this company it's not deserving to say his name, because this bad reputation it's shame if you can't handle this business go away and let the big men's like paypal do the job, Hope the law take off this company
Ismail Ilhan
Dec 02,2019Worst experience with a payment provider! I wish I read the comments here before working with Bluesnap. In the begining, I was so happy because my application is approved almost immadiately, and I started using their service. I was doing Facebook Ads and started making sales immadiately. Then, the next day I scaled my ads but there was no sales at all. Then I suspected and checked my website's checkout page, BlueSnap was not working! I checked my mails, and I saw that they were saying my application is declined, there was not any explanation, and they just stopped processing, did not give any extra time for me to move to a new processor. I lost so much money on Facebook Ads, but this is not the worst part. I wanted them to payout my sales. Customer support, Mark, said that I have no sales, so no payout. Then I sent him screen shot of my acoount balance in BlueSnap. Then he said that all of those sales will probably be refunded, so there will be no payout. I had so many transactions with the same website before and I got only one refund, zero chargeback. I sent him 2-3 more mails but none of them are answered. I do not recommend at all. Edit: What they say in the reply is totally true. After Mark did not answer me in couple days, I thought I will not get answer ever and wrote this review. However, then Alfonso answered me, and did everything they say in the reply. I was appreciated with your answer but I still want to give 2 stars because even you decide to not work with a business, I think you should give them some time to find another payment processor. If they did not stop processing immediately, I would not lose money on advertisement. Also, they offered me to send payout six months later if I send some documents. This does not make sense, even if I was scamming people, no one will apply for a chargeback 5 months later.
A grudging customer
Nov 13,2019Awful customer service. After 2.5 years, they canceled our account with less than a day notice. It's actually par for the course given past experiences so I wasn't surprised, even if I was very disappointed. Left our business in a lurch. Save yourself headache and heartache - find a different provider to work with.
Matt
Oct 22,2019Very Informative and great group to work with. Love the news letters sent out to keep us up to date.
Ex Customer
Jul 15,2020*UPDATE 2* After a few more emails and waiting to the refund period of end of August, Bluesnap has released all remaining funds. This whole experience would have been very different had I not interfaced with Albert. His communication and customer facing service caused me to distrust BlueSnap and is a good example of one bad apple. At any rate, as I had said I would, I am updating this review to match my honest experience. After Oscars' continued help and great service, the balance error was cleared up. He informed me that the funds would be releasable by September 1st and to reach out again at the end of August to expedite the payout. I did as he suggested and Mark picked up the ball and followed through to get the funds released. As of now all applicable funds were released as promised and in full. So thanks Mark and Oscar for helping to get this cleared up. As a result of their service and the backend team that helped them, I am upgrading the experience from 1 star to 3 out of 5 as I think that BlueSnap as a company still has work to do in terms of consistency in customer service, but I will acknowledge that they made a mistake and worked diligently with me to get it cleared up. *UPDATE 1* After about 3 weeks of working with Oscar, he owned this and worked with the internal Bluesnap teams to get this whole thing resolved. I have been told that all the erroneous charges have been reversed and that we will receive the correct payout. However, we were also told that the final payout will not happen until the end of August at the earliest. So we are stilling waiting for our remaining funds to be released to us. When that happens, I will revise this review accordingly. I wanted to post this as a follow-up to anyone who is researching Bluesnap's service. I do appreciate how responsive and straight forward Oscar has been throughout. I would like to point that out to Bluesnap's customer service leaders through whoever is managing the trust pilot responses. Oscar is great. -------Original Comments Below------ So far Albert B is terrible. Oscar is nice. But I am extremely unsatisfied with Bluesnap. We were told we would receive the final payout from bluesnap (worth over $3000) within 180 days after service cancellation. We were in good standing at the time of closure and we had already paid all fees, refunds, and chargebacks up to the time we canceled service. From the report we had an additional $188 chargeback after cancellation which we are happy to pay after our cancellation date. However we get an email from bluesnap saying we will not be receiving our final payout and that we actually owe bluesnap $650 for refunds and chargebacks (dating back 1 year prior) that we had already paid according to the payout records we have. In other words they're trying to double charge us. They have locked us out of our account and we cannot get access to our funds. I would never trust this company or recommend them to anyone. ever. if you've not used their service yet then please save yourself a lot of heartache and stay away from them. They are cheats and crooks.