Great customer service and efficient! I made a mistake by purchasing the wrong item, but they were able to fix my mistake right away. We are based in the US and sending a package internationally was a bit confusing, but they were able to assist me with as well. It's rare to work with another company who actually cares for their customers, so I was grateful to go with Bouncepad for our wall mounts. Thanks for the great service!
So helpful. I came armed with only half the info I needed :-) Tanya told me where to look and what I needed to do. We got there in the end. Very helpful and pleasant,
Great product and great customer service! Tanya was helpful in navigating a first purchase and also repeat business! Highly recommend.
Trato correcto, enviaron el pedido el mismo dia que lo pedi. Por parte del vendedor todo correcto y muy bien atendido. Lo que pasa que con todo esto del Brexit tuve que pagar las aduanas con UPS, de un pedido de 135€ pagué 59.20€ de aduanas a UPS. Para los que pidan, tranquilos que todo lo arreglan ellos y si por ejemplo pagaste con tarjeta en la página, luego los de ups al entregarte el paquete te cobran los gastos en efectivo. todo bien, un 10.
The information was very clear on the items I was ordering and the ordering process was simple with the drop down boxes
Everything perfect. Fast and uncomplicated from order to delivery.
Great company to deal with. Lovely products and excellent website.
Order arrived quickly and without issue. Was updated of the progress of the order all the way through and the stand is great for our new sign in system.
Great product, easy assemble and looks fantastic.. On a customer service side point of view I could not ask for anything more, great support from a technical point of view and a prompt delivery..
We have been using Bouncepad products for a number of year, in museums and visitor centres. We have always found them to be well designed, robust and secure. This has been matched by fast delivery and helpful staff on the one occasion that we did experience a problem.
I buy it from France, they never said in the website it’s delivered from UK so I should pay duty fees. When it come UPS let the package in an agency 5min from my home. They asked me to pay the tax and refuse to give me any receipt or invoice and accept only cash. I am a professional buyer how can I work with a company like this !!
Excellent Product! This is exactly what we needed! Really well made and came with installation instructions that were really easy to follow. Will definitely be using Bouncepad again in the future, highly recommend them to anyone.
The Bouncepad floor-standing kiosk stand is perfect for the task I need. I was particularly impressed with the fixing kit that was purpose made for the Surface Pro PC that I am using. Communications with the customer services department were excellent when I encountered a slight delay in delivery to the north of Scotland during the recent bad weather. I was so impressed with my purchase that I have already bought a second stand, which arrived very quickly.
Easy to order, quality product, exceptionally quick delivery. So pleased I purchased another stand for my business.
We have been using bouncepad for over a year now. This company has great products and great customer service to match it up.
Great item , strong and robust and looks good
Fast and efficient delivery and good equipment.
fantastic product fantastic service end quote ...
Bouncepad is amazing products, I use in my retail store. They also have fantastic customer service, if you have an issue they WILL make it right.
Andrew
Mar 23,2021Purchased 5 Eddy bouncepads for our new bar opening, from initial enquiry to delivery everything was handled fantastically. Really sleek and cool design and cant wait to use them.