If you have a faulty product, we will send a replacement out and swap it over for you on your door step, so you dont need to worry about going to a post office or even writing an address out.
product is good and delivery on tine and as expect . it's a 4meter bell tent alk fine and dandy . thank you
Customer service was quick and clear. The tent arrived promptly and is beautiful!π Easy to put up, lovely quality and very spacious. Only downside for first outing was horrendous weather π«
Very pleasant company to deal with and tent was absolutely fantastic.
Able to choose bag by tent measurement, arrived promptly, good quality and was the perfect size. Thank you.
Tent is great used for two camps now. With two adults, two teenagers and a dog. Two slight negatives are the handle straps on the bag sound like they are about to rip when carrying with the handles, the stitching probably needs a bit of reinforcement, and colour from the bright purple guy ropes has ran onto the tent while stored.
The tent we ordered arrived quickly and is perfect - just what we wanted and every bit of it from the tent pegs to the poles, the tent itself and even the free mallet that was included all seem to be really good quality.
Bought the exact same tent to replace one damaged in a storm. Quality not as good as previous one, no reinforced square in the middle to help when putting the centre pole up and came with no stove hole even though the picture of the item clearly had one, quite misleading. Very fast delivery though.
Great product. Easy to put up and looks awesome! Shame to have received a discount code immediately after ordering however.
Bell tent is brilliant but the canvas is covered in purple stains from the guide ropes before we even used it
Excellent website. Rapid response. Lovely tent. Only problem was the DFD delivery service who confirmed that I wanted the package left out of sight down the side of the house... But then left it propped up on its end against the front door, in full view of the road, clearly indicating that we were not at home!
Great product and advice on what to buy
We love our new tent! Bone dry inside after the downpour yesterday and itβs the envy of all of our friends. We also mistakenly ordered the wrong size tent and had a fast and effective customer service experience with Kevin. Thanks for your help. We were able to do an international exchange from US to UK and back to US in under two weeks with the DHL service that they organized for us. Only reason we are 4 stars and not 5 is because the center pole had a manufacturing error that required us to file the metal along two of the segments in order for it to snap in place. We were able to make it work in the end but it just a bit of trouble shooting.
I live in Juneau, AK so I got exactly what I needed. It was here a day early so now I can go to Kenai and fish for day's.
I bought a canvas triangle tent tarp last year and it came with 2 rebar pegs. I was most impressed with them so I tried to order but sold out. Preordered them and arrived today. A solid bit of kit that will hold whatever the weather. They even came in a heavy duty waterproof bag so no need to worry about getting the bag dirty! My Bell tent and triangle tarp will be securely anchored as we do get strong winds in Scotland! I also love the triangle tarp as give privacy, a sheltered area for boots and a dry place to store wood for the stove.A brilliant add on to keep the wind rain and snow from the enterance. Very pleased with the quality of my purchases and the great service received.
They deliver immediately- am always impressed and I love the quality - I am a repeat customer π
Really nice customer services team
Great product, fast delivery.
A 6m half moon has a large greasy mark on it that won't clean off. Customer services have dispatched a new one for me straight away. Running a glamping business, we run a tight ship so having a swift a speedy response to resolve a matter is really important.
Received the Bell tent on time and it's already pitched in the garden for a camp out with the kids. It's been up 2 nights and really happy with the tent, but the inner tent I bought with lasted about 1hrs before the whole thing fell down. The stitching on the strap at the top came completely undo, it's a really shame as the tent is great but the quality of the inner to was very poor. I had to repair it myself there and then to allow us to use it that night, hence only 2 stars. UPDATE 28th June - within one day I was contacted by Boutique Camping to address my defect and they where extremely helpful and interested on how they could improve quality to prevent this happening again in the future, they where quick to respond and very helpful, they also resolved the problem. I know things can break sometime and so having a company there to help straight away who cares really does make a difference, and because of this I've been suitable impressed with the company to update my rating to a full 5 stars. Thank you for being there to help Sam at Boutique Camping
Morag
Jul 05,2024I received tent and carpet within 24 hours. It was well packed and arrive exactly when they said it would