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Reviews 405
Valued Customer
Apr 21,2024was well notified in advance and easy to receive the voucher.
k w
Apr 15,2024I joined vodapone and was promised £120 voucher, I have chased the several times a month. The code they said I had, never worked. It turns out that the code they gave me was used on amazon by me 4 years ago. When I joined a different ISP, So, looks like the special offers, once you have had one from Broadbandgenie, you cant get another one for a different ISP
Valued Customer
Mar 05,2024Good communication and rapid response time. Very impressed. Would recommend
Homeowner
Mar 04,2024Easy switch between providers and promotional voucher arrived 3 months after switch a promised. Great service
Paula Hasson
Mar 01,2024Great service, Follow up emails
Mrs Rishita Adusumilli
Feb 29,2024Best deal ever in UK
philip bethell
Feb 01,2024I switched with broadband genie and my new supplier didnot recognise got in touch with broadband genie and they sorted it for me first class service
Michael Cumberland
Jan 01,2024Voucher came through on time without any prompting.
Dave Sheridan
Dec 26,2023Spot on service.
Davey
Dec 26,2023Excellent and well managed scheme
Valued Customer
Dec 26,2023Received the gift card within the deadline (in around 3 months)
Robert Parker
Dec 25,2023Delivered as promised and on time.
David Wallace
Dec 22,2023Very straightforward process, I received my Amazon gift card which has now been applied to my account. Thanks for a prompt and efficient service.
Paul
Dec 22,2023Nice surprise in time for Christmas, thanks.
Mr Recycler
Dec 22,2023Wide choice for selecting a service according to one's needs, at reasonable price.
Graeme Black
Dec 21,2023All in all a tremendous service. Very well done guys
nickynackynoo
Dec 09,2023I used BroadbandGenie two years ago to change my broadband supplier and was very pleased with the £105 Amazon voucher I received, I have again purchased my new broadband through BroadbandGenie, but I am a little concerned at some of the critical reviews of them, that I have read on other review sites, so lets see, I have awarded three stars so far on my new review and If I have a positive result and get the £90 Shell broadband voucher, offered, I will update my review and change the rating to five stars. Update: 14/12/2023 BroadbandGenie asked me for the my order number and personal details, which I gave them. They have come back to me and said the voucher is nothing to do with them, even though that was part of the broadband offer/deal offered by them. Update: 29th April 2024. Charlotte from BroadbandGenie said that Giftcloud had tracked my purchase of Shell Broadband and not to worry, as my voucher would be forthcoming within the 120 day vaildation period, this has now passed and I am still worried as I have not received my £90 voucher ! 😟 I purchased the broadband from the BroadbandGenie website, so hold them ultimately responsible, I am going around in circles with each blaming the other ! So come on BroadbandGenie, man up and get this sorted.
Chris Thornett
Nov 26,2023Great and easy to understand website
Dr WiFi
Nov 24,20237/9/23: Applied for Shell Energy BB and registered online with BB Genie at the same time to claim my £85 Amazon voucher. 26/11/23: Their online Voucher Tracker has no record of my application (despite my screenshot from 7/9/23 showing otherwise), so when prompted I entered my details so that they could investigate and get back to me. 24/11/23: BB Genie have not got back to me so I left a voicemail with them to call me back and left a written formal complaint. Less than one hour later they got back to me and explained that the Voucher Tracker is broken and doesn't forward to them details to investigate. I was also told that the initial applications may not work. However my details were taken again and I was promised it would take 2 to 3 months for my voucher to come through. 20/12/23: My voucher email has arrived and I've now turned it into an £85 credit on my Amazon account. In total took over 100 days to get the voucher
Daniel Scott
May 14,2024Signed up with Shell Broadband on the pretence of receiving a voucher. Chased this up after hearing nothing after a couple of months of the service. Got an email reply from a Charlotte saying this usually takes 90 days. This was in July 2023 and we're now in May 2024 I can only assume this is a scam or you're forced to jump through numerous hoops to get what you signed up for. Either way - abysmal service