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Careline365 supply personal alarms to those within the UK who are vulnerable or elderly.
We are acutely aware of the challenges faced by older people. As the years advance, health issues can mean that day to day tasks become more difficult. Sometimes this can mean giving up on the idea of living independently altogether. We believe that this doesn’t have to be the way.
Our mission is to help as many people as possible live safe and enjoyable later lives. That’s why we strive to offer our service for the best possible price. We also like to keep things simple. Technology need not be confusing or scary – it can have a huge positive impact on the lives of older people.
Reviews 896
MRS JAN GARDEN
Dec 30,2024Easy online purchase. Everything arrived within 2 days. My neighbour set it up for me and all went smoothly from from installation to testing the equipment. Twice I've accidently activated wrist alarm, connection was within a few seconds with very friendly operators who reset call when I apologised for accidental calls. All in all I am very pleased with the service
Customer
Dec 29,2024Ordering was straight forward with polite and helpful member of staff. Cannot comment on product as it will not be used for some time.
Clive Pannell
Dec 29,2024A very efficient and caring member of staff enabled us to sort out what was needed in a short time and we were impressed with the speed of the equipment reaching us the next day.
andrew McAnulty
Dec 27,2024Very helpful great recommendation. Couldn’t of been more helpful
R J Hill
Dec 27,2024The person on the phone wad unfailingly kind and helpful
Marc Stuart
Dec 26,2024Clear answers. Had to call me back and was patient as I sorted out the payment on a holiday. Clear answers would recommend happily.
Julia Hallam
Dec 24,2024Ordered on afternoon and it arrived the next morning. Simple to set up and team at the call centre where really helpful and friendly when I was doing the testing. It has given us real piece of mind.
David Newton
Dec 23,2024Jos was extremely knowledgeable and helpful. The Careline Complete package was exactly what we needed and excellent value for money. Thanks to Jos for making the whole process so easy.
Kirstin
Dec 22,2024Unfortunately, my dad wasn't keen on the product we bought for him, mainly because he'd been disturbed on several occasions over several nights due to the over sensitivity of the system. It put him off. Returning the product was straightforward. However, I do have a problem with the company charging and subsequently retaining the astronmical "set up" fee of £45. As it was myself that set my dad's system up....I fail to see how they have the cheek to charge it and keep it! Very disappointing.
Carooyn Rowe
Dec 22,2024Still waiting for it after I ordered on 15th December, received today 22nd December.
Mr Robert Newman
Dec 22,2024Helpful communication.
Ken Moore
Dec 22,2024In short, the security of knowing that I have support - and that help would come quickly if needed - gives me great peace of mind. The staff that I talk to are invariably polite and helpful and I am very grateful.
Jan Elliott
Dec 22,2024Reassuring knowing you have a lifrline if you fall! Staff nice añd friendly, caring. Would prefer respectful titled name, ie mrs Would also like a volume control! Staff response line FAR too loud
Brian
Dec 22,2024Chat line good and Carrie very helpful on the phone.
Helen Whitehouse
Dec 21,2024I have had a Careline365 box for about 6 months now and it has given me the confidence to continue staying in my current house. I have 2 pendants - a wrist type and one on a lanyard. I wear one at all times, with the second in the bathroom, which I think is the highest risk place for me. I have tested the pendants regularly as well as false alarms when I knock or catch it on something. Each time there has been a quick response, with one of the Careline team calling me on the box to confirm that I am OK. The communication is always clear and everyone on the Careline team is very friendly and efficient.
Mary, Gretna Customer
Dec 21,2024Received, installed and tested. So far so good. All call handlers spoken to very friendly and very helpful. Thank you. As yet have not had to use it.
Lisa Higgs
Dec 20,2024Although only just ordered this morning, the help and support I received in making the right plan choice for my mum was excellent. Jos was very patient and made sure I fully understood the plans. He took the time to find out about my mums needs
J V
Dec 20,2024Harry was extremely helpful helping me choose the appropriate alarm for my mum. Excellent customer service
Mrs Quinney Newland
Dec 20,2024The staff at care line were exceptional at setting my alarm system up and when my husband set this off by mistake they reacted promptly and professionally and understood that mistakes happen i am happy to recommend this system to others thankyou again
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
https://www.careline.co.uk
MRS JILL A MULLEN
Dec 30,2024Such helpful sales staff with choosing and customising my alarm system. Easy to set up and test, and use