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Careline365 supply personal alarms to those within the UK who are vulnerable or elderly.
We are acutely aware of the challenges faced by older people. As the years advance, health issues can mean that day to day tasks become more difficult. Sometimes this can mean giving up on the idea of living independently altogether. We believe that this doesn’t have to be the way.
Our mission is to help as many people as possible live safe and enjoyable later lives. That’s why we strive to offer our service for the best possible price. We also like to keep things simple. Technology need not be confusing or scary – it can have a huge positive impact on the lives of older people.
Reviews 896
Mark Jarvis
Dec 06,2024Very pleased with the service, guidance from the team, there so helpful to choose the right product for my dad’s needs. Once we received the item which was the following day. Filled out the incline questionnaire will all my dad’s details. Then as simple as plugging in and operating the unit which connects you to the 24 hour response team to certify the item. Effortless
Craig Hereford
Dec 05,2024I found out about Careline via the Website and rang the help number to clarify further information requirements. Spoke to Carrie who was very knowledgeable, friendly and polite and answered all my questions thoroughly. From this information I was happy to purchase a plan for my elderly Mother.
MM
Dec 04,2024I appreciated the knowledge, expertise and efficient help given to me by Jeanette today. Thank you Jeanette
Diane Baxendine
Dec 04,2024I spoke to a lovely young man called Samuel, what a credit he is to your organisation! So helpful, so kind and caring...... and uber helpful!
Carolyn Read
Dec 04,2024I purchased this for an elderly friend, I was helped initially on the phone about how to complete the purchase & fill in the form. Every step of the way was helped by the Careline staff.
Jc
Dec 04,2024It was easy to order and arrived next day,I had trouble filling out the on line form as the lifeline is for both parents ,I phone up and the lady I spoke to was very helpful and the staff was very helpful when I did both lifeline testing all in it’s very good experience
Jenny
Dec 04,2024Spoke to Careline365 very helpful & not pushy Discussed mums requirements & said I would be in contact. When decided to go ahead rang Careline365 again not pushy to get a sale. Ordered with ease & helpline received in post & easy to set up. Both Carrie & Samuel both really helpful.
Customer
Dec 03,2024Ordered for my elderly mother. Person on phone was extremely helpful and explained everything. Received the following day and set up. Would recommend this product
David McGee
Dec 03,2024Careline365 does exactly what it says on the tin. Delivery was next day. Installation was super easy. The initial testing went without a hitch. I hope my Mum never has to use it for real! Thank you Careline365 Customer Service for being there for all my questions since we installed it.
Miss A Masters
Dec 03,2024Quality, value, trust. Peace of mind for everyone.in the family. Made here.
Barrie T
Dec 02,2024Spoke with Carrie at Careline 365, who set up my mum with a GPS pendant alarm to keep her independent and safe when alone. Carrie was very helpful, as was all staff I spoke with over the telephone, working out the best solution to help my mum and answering all my questions.
customer
Dec 02,2024helpful lady
Nicola Lear
Dec 01,2024Easy to set up .Great people at the other end. Quality service.
Bobbi
Nov 30,2024Really helpful in setting up and a great service to bring family and friends peace of mind for their vulnerable loved ones who live alone
Steve Mason
Nov 28,2024Darren provided outstanding customer service when setting up my mother's personal alarm. He was incredibly patient and understanding, taking the time to explain everything clearly to me to ensure I chose the right product/subscription. Darren went above and beyond to ensure I was confident using the preferred system. We highly recommend Darren and Careline24 for their excellent service! Thank you
Chris Pilgrim
Nov 28,2024Very helpful and understanding of my elderly aunts needs.Explained systems and costs clearly so I was able to make right decisions.Thankyou Harry.
MrsDawnTann
Nov 25,2024Very prompt service and very helpful. My only problem is the watch is too bulky and the strap cannot be cut because it will fray.
Jane Cook
Nov 25,2024Spoke to a very helpful person called Carrie who explained everything well, the alarm was delivered the next day with no problems very good service and I have even had other asking me where can they get one too.
Angela Elling
Nov 24,2024The sales team (Carrie) were great. Very clearly explained. Prompt service delivery Less good trying to set up at the weekend. Issues with the wristband strap not secure and difficulty getting through to the tech team for help (25min wait). There are no instructions in the manual to tell you how to pair the button with the call box. Also I didn't receive a confirmation email of the personal data I sent in.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
https://www.careline.co.uk
Suzi Smith
Dec 06,2024This is the second time I’ve received a call from Careline365 in an unacceptable time delay after activation. I’m staggered and outraged that I got a call 13.5 hours too later to ask if my Mum was okay after her pendant was activated ! The first time it was around a hour and a half later. Both times they were unable to contact her through the pendant, alarm bells should be ringing This is nothing less than appalling and I’ve been miss sold a service that doesn’t exist as far as I’m concerned. My elderly Mother could have been at the bottom of the stairs for all they knew. I’m just waiting to see how long it takes a manager to call me back after complaining Some very worrying negative feedback about this company and I would certainly not recommend