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Careline365 supply personal alarms to those within the UK who are vulnerable or elderly.
We are acutely aware of the challenges faced by older people. As the years advance, health issues can mean that day to day tasks become more difficult. Sometimes this can mean giving up on the idea of living independently altogether. We believe that this doesn’t have to be the way.
Our mission is to help as many people as possible live safe and enjoyable later lives. That’s why we strive to offer our service for the best possible price. We also like to keep things simple. Technology need not be confusing or scary – it can have a huge positive impact on the lives of older people.
Reviews 896
Ms Smikle
Dec 14,2024Very informative
Susan
Dec 14,2024After following set up instructions the first time he called the system failed and my 94 year old father spent 10 hours on the floor!!!!’nn
P A W no. 47 NR10
Dec 13,2024Always there for you
amanda Smith
Dec 12,2024Jos was very helpful
Christine lloyd
Dec 12,2024Excellent Service. Speedy attention by Pleasant polite staff. Had problems with first badge, too sensitive, kept going off. But Staff never minded. And after changing for new button. No further problems. Makes me feel better to know, have someone to call. if needed. Brilliant recommend to all.
Charmaine Jobsz
Dec 12,2024Careline is an exceptional service I have no gripes about the service. What I do have a problem with is when the vulnerable person passes away as money is taken out on a yearly basis as was my mother. Careline do not refund as is their policy. I think this is unfair as my mother has about 150.00 that her estate has lost. It's not because I or my brother want money it's the principle. Imagine how much they make if they have this happen on a regular basis. They need to review their policy.
Fergus Thornton
Dec 12,2024Professional
customer
Dec 11,2024Carrie, who was the call handler was very pleasant, informative and caring. She discussed the options and points that were relevant to my mother
Colin Smith
Dec 11,2024Very helpful telephone sales assistant (Jos) who made the whole process straightforward
Christine
Dec 11,2024Excellent help liaising with Chloe. Always rang back and helped with any questions. Would recommends without hesitation
Robbie Briggs-Zurek
Dec 11,2024Carrie, who contacted me yesterday and left a voicemail explaining that she was dealing with my enquiry and would help with the whole process. Carrie's advise as to what I needed for a pendant alarm for my Dad was amazing. I had no idea where to start with requesting an alarm. I can't thank Carrie enough. Thank you so much Carrie
Dean McCarthy
Dec 10,2024Fast delivery, easy to set up
A JONES
Dec 09,2024After receiving sales calls I upgraded my mothers Care line box to a digital. The upgrade arrived the next day. However on trying to set it up for her the next wekend, we had issues. There was no response at all from The box & the instructions also stated that it needed to be plugged in to via a Ethernet cable. This was not what the sales agent had advised me. On calling Care line on the Sunday Afternoon we was advised that the new box needed to be plugged in to a main socket not an extension lead, Even though the current one was and all boxes needed to be plugged in via an Ethernet cable. The agent Also advised that the sales agent had not given me the correct information, regarding the new digital box. I tried to explain it was an upgrade and Mother was not a new customer. Eventually after moving furniture to find a mains socket near the Ethernet cable the new box still failed to power up, we then tried other mains sockets in the kitchen we where then offered a replacement. The new box arrived days later and bingo it instantly powered up via the extension lead and with no Ethernet cable, just as the sales agent had advised. My issues are that the 1st box had different instructions with it, to the one to the now working 2nd box. Upon speaking with the agent we asked for an email regarding the fact that the sales agent had in her words given incorrect information. We was just emailed instructions on how to set up a new account and contact numbers?.. The new upgraded alarm is now working and we are very happy however the experience of last Sunday was far from easy.
Nigel Silverstone
Dec 09,2024After 1 month of phone calls finally recieved Equipment, received 2 ?very difficult to set up first one wouldn't work at all, power apter plug not suitable, very loose and drops out at the slightest movement i had to tape into place.
Christine
Dec 08,2024Company very helpful from the start and appliance can be set up very easily. A note of caution, the pendant can be activated with very slight touch or pressure without one meaning to ask for help, ie if you lean forward and the pendant lightly touches a table or something hard it will be activated. However, this shows help is obtained easily which is the object of the exercise.
Catherine Sharpe
Dec 08,2024Kira was very helpful and friendly. She answered my queries straight away.
Brian Crudgington
Dec 08,2024Easy to setup using a Ethernet connection as we don’t have a landline
Michael Cutting
Dec 08,2024Satisfied customer
Victor Lindfield
Dec 07,2024Wayne was so helpful and was thoughtful and considerate.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
https://www.careline.co.uk
Fay Barrett
Dec 14,2024Caring and very good