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Careline365 supply personal alarms to those within the UK who are vulnerable or elderly.
We are acutely aware of the challenges faced by older people. As the years advance, health issues can mean that day to day tasks become more difficult. Sometimes this can mean giving up on the idea of living independently altogether. We believe that this doesn’t have to be the way.
Our mission is to help as many people as possible live safe and enjoyable later lives. That’s why we strive to offer our service for the best possible price. We also like to keep things simple. Technology need not be confusing or scary – it can have a huge positive impact on the lives of older people.
Reviews 896
Debbie Lloyd
Jun 10,2024Recommended by an elderly Aunt so called for my mum who has recently had a fall. Spoke with Josh who couldn't have been more helpful. Explained everything easily, ordered and on its way today. Excellent service time will tell how it goes with mom, but peace of mind for all the family.
Barbara Sowinski
Jun 10,2024James was very helpful and patient and everything was explained well.
Lesley Catchpole
Jun 09,2024Excellent service
Samantha Collman
Jun 08,2024Jos was brilliant, really friendly and helpful
Mrs Pauline Williams
Jun 05,2024Very helpful and answered any questions I asked that I wasn't sure of. If the fob went off they explained why was happening.
MRC ELECTRICAL
Jun 05,2024Absolutely brilliant service, very caring and gave my Grandad a fighting chance of surviving because of Careline365 we was able to have a last few weeks with him rather than a different matter, they where supportive and rang every hour at our time of need up until he went into hospital the same morning he fell. I couldn’t recommend them enough and they offered other services as well which could be a help to elderly people with not so much family around. Very happy with the service provided.
Margaret Fraser
Jun 03,2024Josh was professional and friendly, explained everything to me, hope the service continues to be this good. Thank you Josh
Martin Davies
Jun 03,2024Very helpful gentleman who answered all our questions
Michael Cain
Jun 03,2024Excellent service and proved most useful when the alarm was really needed. have now cancelled and that was easy too. Thanks Samuel.
Simon V
Jun 01,2024I just joined today and Jos was very helpful through the process.
Elizabeth Jane Bloomfield
Jun 01,2024SAMUEL VERY KNOWLEGABLE AND EXPLAINED EVERYTHING
Patricia
May 31,2024ordering was easy, paid via debit card, the unit was delivered within two days. It only took my son a few minutes to set it up, and the testing was excellent with immeadiate response from your carers. I trust all will go well in the future.
Ramila Mistry
May 31,2024The customer service was excellent and Matilda went through the process very well.
Mrs Nicola Ewers
May 30,2024Answered all our questions and called back when they said they would too! Josh was very helpful and even cut his lunch break short to organise - thank you!
Hjj
May 29,2024My mum’s careline machine was not working when tested. The phone was answered promptly by Sue from customer services. She talked me through a reset brilliantly and then talked me through how to improve my signal with a new cable that had come with the box. The difference was huge, and all thanks to her care and attention. Thank you
David
May 29,2024I am not the person with the care line , but I arranged it on her behalf and dealt with setting it up over the phone. I understand she accidentally pressed the fob button the other night and your people responded. What was satisfying for us was that she actually heard the person on the line calling out to her asking if she was ok, she is very hard of hearing. She told us that the person was lovely and helpful and and not annoyed that she had accidentally pressed the button, we had told her they wouldn’t be but she was still a little apprehensive . This has put her at ease already she feels a little more secure in her home. When we set the alarm up we did half the form over the phone and the rest online, so I emailed asking if I called be told if careline had the 4 contact numbers registered. I had a missed call yesterday and the lady left a nice message confirming all the contact numbers had been received. Between us we have now dealt with three different people and they have all been so nice and helpful. Many thanks.
Jane Simpkins
May 29,2024Very helpful and understanding.
JCY
May 28,2024I found this company brilliant, I organised an alarm for Mum who is 92 and the setting up was so easy, they talked us through the whole procedure. I have been in contact since and spoken to Kathy on several occasions to add numbers and change numbers and she was so so helpful and extremely patience. I totally recommend this company and applaud their staff.
Martin P Ware
May 28,2024Everything was arranged quickly and efficiently following first contact. Now I feel much safer in my home which is also a relief to my family knowing help will be arranged in the event of a fall, or any other emergency.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
https://www.careline.co.uk
Julie
Jun 10,2024Although the on line information took quite some time to fill in and some questions are repetitive I can understand that in the event of an emergency its reassuring to know you have all the relivent information you require. Also it gives us total peace of mind, when we are away or out and about. Very easy to install and wristband very comfortable on our dad's arm.