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Careline365 supply personal alarms to those within the UK who are vulnerable or elderly.
We are acutely aware of the challenges faced by older people. As the years advance, health issues can mean that day to day tasks become more difficult. Sometimes this can mean giving up on the idea of living independently altogether. We believe that this doesn’t have to be the way.
Our mission is to help as many people as possible live safe and enjoyable later lives. That’s why we strive to offer our service for the best possible price. We also like to keep things simple. Technology need not be confusing or scary – it can have a huge positive impact on the lives of older people.
Reviews 896
Linzi Neal
May 27,2024Very disappointing service this morning when calling the given number to cancel the policy due to the bereavement of my mother. I absolutely do not expect a bereavement to be treated as a business transaction with the only issue being when I can return the equipment which was actually asked 3 times. Totally not acceptable in this situation which I am sure is when most people are contacting your ‘business’. I will be reviewing and the only thing I will be recommending is that your customer care team have some training in the role they are supposed to carry out. It’s also helps when you don’t send the return label to the deceased
Geoff Short
May 27,2024Careline have not needed to contact us re an emergency (thank goodness!) but one time when the power was turned off, they were very quick to let us know. This shows their response time is really excellent.
John Gobel
May 27,2024The system proved itself invaluable on several emergency situations: On one such occasion, my brother, who lived on his own, had a haemorage and was not able to get to a phone but was able to contact emergency services via the Careline system, by pressing the button on his tag.
John Tinkler
May 26,2024Samuel was so helpful & proffesional. Sorted
kim
May 25,2024Harry was absolutely wonderful. He has a lovely compassionate manner. He was very patient and explained everything in detail. Harry answered all of my questions so I was very confident I was purchasing the right alarm for my needs. A real asset to his team and the company. . Thank you Harry
JOANN BUDDIN
May 25,2024From the start of the call the gentleman I spoke to put me at ease, assuring that fitting and setting up the alarm was simple and easy. I can't thank the customer service operator enough, he was polite, patient and very helpful. Brilliant service
Bethan
May 23,2024I had call from Cheryl at Careline 365, and found that a number of concerns I had about my device were dealt with in a most satisfactory way. I had recently received an updated hub and I was required to return the older version by post, which was very difficult for me, as I have a mobility problem. Cheryl arranged for the package to be collected from me by Royal Mail, which was most helpful. She was very friendly, knowledgeable, reassuring and most helpful.
glen roberts
May 23,2024I have just ordered my auntie a pendant and key safe ! I had the pleasure of talking to Matilda 🇫🇷, Matilda was very helpful , knowledgeable and explained everything really well and had a good sense of humour too! She made the process easy , straight forward and it was a pleasure to deal with her 👍
Nurture Nature ltd. customer
May 23,2024I spoke with Sue in customer service and was delighted by the way she explained things, she was also super helpful with some misunderstandings and sorted it all out quickly and with good humour. Thank you Sue Jeannie Simmons
Jeanette
May 23,2024Very helpful lady on the phone. Prompt delivery next day. Easy to set up. Peace of mind priceless
Ruth Donoghue
May 22,2024Great customer service,quick delivery and a very easy setup, I am now at peace of mind with my mothers safety and well being. Thanks so much I’m one very satisfied customer,
Irene
May 21,2024I have only had my Careline pendant a couple of days. It was easy to set up. When I did the initial test the people at Careline were very friendly and helpful. When I accidentally set the alarm off I was told not to worry they will reset it for me. When my husband is out I feel safe that if something did happen like a fall help is there at the push of a button. I highly recommend it.
Tina Baker
May 21,2024What a fantastic and friendly service by Jo's. It was very apparent he is proud to do the job and of the service they offer. If only more people cared about things like he did the world would be better. You need to be a trainer in customer service. Thank you soooo much xx
MRS M PARKES
May 19,2024Excellent service very helpful filling in form over phone when net wouldn’t work!!!
MR WEBB
May 18,2024I wanted this for my mum who lives an hour away from me. The person I spoke to was very helpful and explained everything clearly. The alarm arrived the next day, it was easy to connect and the testing process was straightforward.
Andrea Stanton
May 18,2024Very helpful customer service staff - Drew - answered all my questions. The only drawback is the long wait to get get through on the customer service telephone numbers.
Andrew Deans
May 18,2024Very easy to arrange starting use with helpful knowledgeable staff as I had an accident so needed the alarm service during recovery. I elected for the wrist band fall detector so the family were happy when I was on my own. Once I was mobile again it was easy to end my contract and return the equipment. I would recommend this service for anyone needing it medium or long term on the basis of reasonable cost and levels of service exceeding expectations.
Ms Lamb
May 17,2024Excellent service. Harry who took the call was really helpful and resolved my questions clearly and quickly. Thank you.
Mandy Kearns
May 17,2024I spoke to Samuel who was able to provide all the necessary information to help inform my decision as to which careline was suitable for my mum. He was knowledgeable about the products and took time to explain everything. Thank you
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
https://www.careline.co.uk
Gail Flood
May 27,2024Just such a great experience. Everything was clearly explained, in layman’s terms rather than being patronising. Excellent staff, so reassuring.