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Reviews 778
DIXIE KELLY WILKINSON
Mar 01,2025The company delivered a beautiful quality product at a reasonable price, and their customer service was excellent when I called with a question.
Anne Abrams
Feb 18,2025I would have liked an estimated delivery date (or number of weeks) at the time of purchase. I checked tracking frequently. The rug is beautiful.
Judith
Feb 15,2025Rug came on time, very good price and quality. No surprises as to pattern or color. I had purchased two other smaller area rugs with the same pattern a couple of years ago but I wanted to size up. I was afraid the new rug wasn't going to be the same quality or color as the ones I had previously purchased but nothing had changed. I am happy with my purchase.
William
Feb 13,2025Easy to find what I needed and place the order
Dennis Knowles
Feb 12,2025Easy to order online and delivery in one day. Great price and quality with free shipping.
JC
Feb 05,2025Received a different carpet than what I ordered. I double checked the email to make sure. The picture in my confirmation email does not match what I received in the mail.
Anonymous
Feb 05,2025Rug is perfect, exactly as shown. Shipping was free, BIG plus for a 9x12 rug. Customer service (a real person, easy to communicate with located in the US) was awesome. Experience was exceptional, start to finish.
Sue Happy
Jan 27,2025This is the first time ordering a rug online. Weather storms made it difficult to get out. I have a large oriental area rug and wanted a smaller 5 by 3 rug for the entrance to the room. I knew manufacturer and color numbers so it made the search process and ordering easy. I was pleased to see that the exact rug was still available. I had a minor snafu with applying for 10% discount but that was corrected with an email and I received a credit. The rug arrived within a week well packaged and exactly what I wanted.
Steven Ingelese
Jan 16,2025Poor customer service don't know how to measure
Lauren Connor
Jan 13,2025Customer service was wonderful. Angie was a huge help in getting my delivery moving and meeting my schedule.
Christina Saurman
Jan 10,2025Customer service was very patient as she helped me figure out the best way to use the 10%off as a first time customer. I already received my rugs and I am quite happy with my selection and the price!
Donna
Dec 22,2024Great place to purchase area rugs!
Susie Al Sharif
Dec 22,2024Color matched perfectly with the larger size I had already ordered. It was perfectly wrapped. Delivery took a bit longer than expected.
Michele Gallant
Dec 19,2024Customer service was very receptive when an order placed needed to be followed up on.
Barbara Cubitt
Dec 15,2024The Luxe carpet is super soft , feels good even wearing socks . Love this carpet. I put a runner in my closet, feels so good and looks great too .
David Bruno
Dec 08,2024Having the specific rug in inventory.
Gail Hall
Dec 01,2024Very helpful with return.
Troy Conforzi
Dec 01,2024Online web application was easy to use for ordering and tracking my purchase. Angie in Web Support was great in tracking down a discontinued item I wanted and getting it shipped to me, good job!
Valley Girl
Nov 30,2024Easy to work with. They had two in-stock area rugs that have been discontinued by manufacturer. I had looked at multiple stores for these rugs and was excited to find them at Carpet & Tile Mart. Free and speedy shipping made my purchase the best. Thanks
customer
Mar 08,2025Good quality Fast delivery