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Reviews 746
Veronica Cronin
Feb 13,2024Brighton-Accommodation. We have had Martin Cosgrove installing our new Broadband & Cloud voice Martin,was so..........helpful, explaining every step of the way to enable our understanding of the changes being implemented as part of the introduction of FTTB. His patience was perfect. We all have diffculties with technology so well done Martin.
simmi bhoyroo
Feb 12,2024Tunisian National Tourist Office- Mr Martin Cosgrove has been installing our new Cloud Voice Telephone System. We are very pleased with Mr Martin the engineer work. All our system phones and broadband works perfectly. We are very please with his work.
Adrian Sandford
Feb 12,2024Still having problems getting reimbursement for Dark Web monitoring which I never expressly agreed to . They made me an offer but withdrew it after I did not accept within their imposed 6 day deadline. I didn't reply within their time limit due to problems with my computer. This I explained on the seventh day but they haven't responded. This was over a week ago. Really not what one would expect.
VC
Feb 09,2024Patron Capital Advisers - we have had Martin Cosgrove and Chris smith installing our new cloud voice telephone system. Both were extremely helpful and the switchover was smooth and painless.
Buildland Ltd
Feb 09,2024We've been collaborating with Chess ICT for over five years + and have consistently received exceptional service. Recently, we upgraded our connections to leased lines. While the planning and infrastructure enhancements required some time, we were kept well-informed throughout each stage of the process. This month, we opted to upgrade our voice phones to Yealink models T46U, moving to a significantly improved version. Our engineer, Christopher Smith, was notably professional. He arrived punctually, efficiently set up and installed the new system. He was thorough in discussing any necessary adjustments, performed tests on the phones, and provided us with valuable training. His professionalism stood out. We've had various engineers assist us in the past, and I must say, all have offered excellent support and advice to Buildland Ltd. Our gratitude extends to everyone involved. Thank you, Buildland Ltd - Director
A Donnelly
Feb 09,2024Fault was fixed quickly and follow up training session arranged with staff involved to show us how to avoid issues in the future which was very useful. Lots of useful tips shared and very well explained.
Beth
Feb 08,2024We had a query about our Collaborate call handling system. Michael was very quick to help us with our query and help us to rectify. We had a video call with Michael where he talked us through the process we needed to follow, he was happy to take any questions we had and give us some other tips to help us with the system. Thanks Michael.
Susan Kelly
Feb 08,2024Issue connecting to HMRC with MTD software quickly resolved by Chess
MR JACOBS
Feb 07,2024Soames London : Martin Cosgrove installed our new Cloud Voice phone system today and explained the working of the system clearly and rationally. highly recommended!!!!!!
Jacqui
Feb 06,2024Always good if you get Michael Fenton to handle your enquiry, he's efficient, pleasant and always resolves the problem.
Jon Cheyette
Feb 05,2024Really helpful when raising a query on the account. KerryAnn was professional and efficient dealing with my queries. Initial contact with Lynne also really helpful as she took the time to listen and understand the situation before passing on to the relevant team.
Catherine Campbell
Feb 01,2024Great service from Chess, especially Michael Fenton who dealt with my query quickly and efficiently.
Qi Li
Jan 29,2024Michael Fenton helped me with laptop password reset. He is polite and patient and constantly seeking different ways to sort it. He didn't hang up until I have confirmed the issue is solved. At the end, I'm very happy with his service!
Ollie
Jan 26,2024Fantastic service from Chris today setting up our new VOIP system and Wi-fi. Arrived before time and completed install ahead of schedule to minimise disruption to our business.
Kate
Jan 25,2024Martin Williams was extremely helpful and sorted out our IT problems quickly
Rob Eurocarb
Jan 25,2024Martin Cosgrove from Chess ICT just installed out new phone system, he explained how everything works and labelled all the phones so we don't get them mixed up. Very good service. Rob @ Eurocarb
Carl Wigg
Jan 25,2024Christopher Smith attended our new premises to install our new phone system an absolute credit to Chess ICT. Professional , polite answered all my questions i had . Would recommend 100%
Vastern Timber
Jan 24,2024Chris from Chess was very professional, polite and friendly person. Nothing was too much trouble and he went through our system thoroughly and sent us information that we needed by email so we could print them off. Thank you
Lisa
Jan 23,2024My technican was extremely helpful and very patient. He went above and beyond and took extra steps to ensure my programs was working.
Yenyot Chabanski
Feb 16,2024I'd give zero stars if I could. I'll keep this short as there are tonnes of negative reviews for people to read through on here and Google - Just google Chess ICT Reviews. Avoid at all costs: > Terrible service > Add items to your bill without permission and refuse to reimburse > Misleading contracts > Find excuses for not responding > Blame the customer > Send opt-out emails to staff we had informed them should be removed > SLA is based on when they respond, not when they resolve, meaning a simple thanks for your ticket hits the SLA, even if they take 3 weeks to resolve. We have complained, and the case was closed without dialogue (they messaged a totally different person in the business, in a different country). For anyone stuck in a contract with substandard levels of service and increasing costs, I'd be happy to coordinate a collection of all the stories to be shared with Ofcom and the media. Don't give in, Chess will quickly send you a deadlock letter and then escalate further, we all have a duty to make sure less people fall foul of these terrible practices.