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Reviews 746
M&B sports and social club
Jan 19,2024May and Baker we have had Martin Cosgrove upgrading all our cloud voice telephone he has been very helpful and explaining how the phones work
JF
Jan 19,2024Has anyone been able to resolve their issues with Chess. They are denying that we have terminated our contract correctly and have rolled us over into another year dispite being told not to. They are demanding money despite now being with another provider and saying the new provider should have notified them. We have contacted them several times and each time a ticket is raised and immediately shut down without the issue being resolved. We were told 4 months ago that future bills would be cancelled but no refund since July would be forthcoming, however, this has not happened and they are still chasing for a year contract that we never wanted or needed.
JC
Jan 18,2024We had a rather complicated problem which involved several functions within the Chess organisation and unfortunately no one was "picking up the gauntlet" so to speak, to resolve the problem.....until I spoke with Khalida in Customer Services. Khalida, you are an absolute Superstar and I recommend you receive special recognition from Chess. If you had not given me your time and patience and then persisted in pursuing a resolution we'd never have reached this point. Your colleague Kerryanne is also deserving of recognition as she has finalised the matter by arranging refund of payment of invoices by direct debit which were not due ! Thank you BOTH
Wilmshurst Bakery
Jan 18,2024Wingham/Wilmshurst Bakery - Martin Cosgrove has been installing our new cloud based phone system. Everything about our new system was explained with clarity and in simple terms making it easy to understand. Would highly recommend.
Jennifer
Jan 17,2024Had a few issues regarding cancelling a contract, to be honest probably my fault !! But, all sorted by a very helpful 'Kerryann' who sorted it all out for me, thankyou Kerryann
John Hannawin
Jan 16,2024I had been a customer of Chess through one of the companies they acquired for over a decade. The service delivered was fine. Then they called me to tell me that I had been on a higher rate tariff than I needed to be (had been for years) and did I want to administratively switch? I did, but that put me back onto a two year contract. Fibre-to-the-property came to the village a year later and I tried to cancel! What a palaver. First they wanted to charge the full amount of the outstanding contact year despite my decade long relationship. I was happy to pay their direct costs and a profit contribution, but not the whole amount. That got negotiated. Then I asked for a final invoice to close the account, including the costs negotiated. Sent and paid. I'm done I thought. For the 'final' invoice they invented a termination date which I was unaware of but it meant that the 'final' invoice didn't include the few days we'd used since the previous invoice we paid. The result was an invoice unpaid due to be collected by direct debit. Except I'd closed the DD. I get a message a month later saying I owed money. Logged into the portal went to make a payment, nothing showing. Then get a notice that a late payment charge and DD rejection charge had been raised. I can see that in 'make a payment' but not the invoice that is supposedly late ??? The longest support ticket in history was started with them asking me to pay £126. But the 'make a payment' screen only showing £60. I pay the £60 and they come back to me and say I still owe £126. Support can't see my payment but the portal (that I'm using to update the support ticket) can! Eventually I got to speak to a person, paid £60 more than I think I should have, BUT got the account closed. Basically, their IT systems are shocking! My company builds similar systems and so I know what it *should* be doing. So ... run for the hills, Chess ICT are bad news.
A Beckford
Jan 15,2024Michael Fenton was very clear, patient & thorough in resolving my IT issues and it was nice that he checked in a few days later to ensure the issue was still resolved.
Mark Calver
Jan 15,2024Very Professional, Polite and efficient. Great service and people skills
Aaliyah Davison
Jan 12,2024I work for a company that Chess provides ICT support to. Recently, I have had to report a couple of issues within the company to do with computers and most of the time it has been Martin Williams that has helped me. Every time he has helped he has always gone the extra mile by offering advice on what to do/ not to do and answers all of my questions if I don't understand anything. Every problem I have come to him for he has solved but while he solves it he explains what he is doing. Very good member of staff from my point of view!
heather carter
Jan 12,2024Dealt with Ryan. He was a brilliant help, polite, efficient and very helpful! He passed me onto Rob who made time to call more or less straight away. Very pleased with the service. Many thanks, Heather
Helen Pearson - VMS Fleet Mana
Jan 12,2024Quick response, efficient, friendly!
Helen Barbara Stacey
Jan 12,2024Cracknells Farm - Martin Cosgrove has visited my home and has been an enormous help with a problem on my phone giving every possible help to me and I would like to thank Michael Naughton for his assistance prior to Martin’s visit on the phone.
P J Sutherland
Jan 11,2024I had to phone today to arrange new DD account due to my husband retiring. After explaining this to a helpful Ryan he said it would be passed on to the appropriate dept. within an hour a very helpful Khalida phoned me up and arranged it with me over the phone. This was much appreciated and one less task for me to carry out!
David Kinsley
Jan 11,2024I have now worked with Gareth for over 15 Years to which I have always found him trustworthy. He has the knowledge of my business requirements which makes him my preferred supplier in the telecoms field.
Shreyans Shah
Jan 11,2024Blue Square Residential - Martin Cosgrove has been installing our new cloud voice telephone system, he was very kind and helpful. Thanks
Mark Dyer
Jan 08,2024Very informative installation by Chris Smith. Friendly and 100% professional , highly recommended
Mike Marris
Jan 08,2024Excellent Service, instruction was actioned straight away and customer service called to confirm.
Rachel
Jan 05,2024I found Michael Fenton very patient and we managed to resolve my issues with remote access, after him trying multiple times. It wasn't straightforward and he explored every avenue he could think off, until i was able to work again. Good work Michael
Duncan Walker
Jan 05,2024Chess Telecom make renewal of contract a stress free experience. Gareth Roper has been helpful for all of our working relationship now over 15 years.
Zoe
Jan 21,2024Sarah B, Senior Customer Experience Executive went above and beyond to help me get a rebate after it transpired that Chess had been over charging my late father. If you choose to use this company double check your bills because although Sarah was a pleasure to deal with it would have been preferable (probably for both of us!) for me not to have been bothering her for 6 months while others dragged their heels. Thank you Sarah for all your help, and your tireless chasing of colleagues. My mother and I are so grateful for your efforts.