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ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Reviews 259
Ravi Naidoo
Jun 16,2023We live in Cardiff Bay, our Internet connection has been down for almost 3 days. We called Clear fibre numerous times. They say that they will check and come back to us but nothing is happening. We work from home. This is totally unacceptable. Really bad service.
Wirtu
May 22,2023Clear fiber has a good team who helps clients in solving an issues arise. Well done and will be recommending for friends great full fiber speed!!
Jason N
May 10,2023Internet has gone down twice since we have moved in. First time, we lost connection for 3 days. 2nd time and currently, it went down without warning. Support team called multiple times, they take your details to pass to the technical support who have not called back nor provided an update. Possibly the most unreliable Internet provider I've ever used.
Kristian
May 08,2023Installation was fast and easy plus service has been stable and reliable so far. What more can you really ask for? A couple of downsides though: 1) The router you get for free is pretty much useless - slow LAN and extra slow WiFi, so do yourself a favor and replace it immediately (any brand/make should work - you get an internal IPv4 over DHCP, no MAC cloning needed). 2) There is no IPv6 whatsoever and your public IPv4 is shared with many, so don't expect to do any kind of tradional port forwarding. 3) The Gigabit plan can't actually achieve full Gigabit speeds as the Fibre box you connect your router or PC to only has a Gigabit ethernet port. Best case I have seen is around 935 Mbit/s as there is always some overhead.
Guglielmo Civardi
Apr 30,2023Internet down for 2 days, they won't do anything as they only work on weekedays. So gonna need to wait another 2 days (Monday bank hol) just to get someone look into the problem. If you use broadband for work, avoid this company.
Amy
Apr 09,2023Just moved, set up an account all OK but service still hasn’t been activated in over 2 days. Contacted support team twice who will “pass my request to a team” and can’t provide an estimate as to when my internet will be activated! So annoying, if you’re going to have a contact centre at least make sure that they can help with this issue. Pretty critical that we need the internet otherwise we can’t work from home!
Justinas
Mar 31,2023The company did everything quickly and efficiently, after being late by 3.5 months. While the delay is not fully their fault, they should not have advertised an unachievable start date, or communicated more about the delays.
vitor souza suzana
Mar 26,2023Really quick service, engineers came on short notice and sorted everything. Internet speed is what they say it is.
Mr Tyler
Mar 06,2023The website confirmed i would not be billed just yet (good, considering i had only just paid the bill for Telcom) and yet i was billed the same day. If i had known this i would not have registered until 6th March.
Tom
Mar 05,2023Amazing service, wanted to setup internet and it was done the following day. It would have been the same day if not for some issues which weren't in ClearFibres control. The customer support was excellent and the service is fast. 10/10
Dawn Xiao
Mar 03,2023Fast responses and friendly staff.
Sam
Feb 22,2023Friendly and helpful team, who managed to get my internet installed and running within the same week I purchased the package. Great service.
Bristol buyer
Feb 16,2023After being approached to switch, it did not go smoothly, with requests for non-existent evidence of contract date with existing ISP to giving me wrong URL for web site. I'm now waiting to be told when installation will happen.
Zilal M
Feb 16,2023Very fast and easy to set up.
John Corsi
Feb 07,2023After new service was installed a few months ago, I experienced some bandwidth issues. Emma at Clearfibre sent an engineer (Max) to investigate. Max did a great job moving the router, installing a new fibre line and carried out multiple speed tests ensuring the job was done to a high standard. The whole flat now receives super fast broadband. Very pleased with the service and customer care from both Emma and Max. Thank you!
Mary
Feb 07,2023I purchased the ClearFibre 150 package and, having run two different speed tests, my DL speed is about 70Mbps. Not sure why it is that low with a 150 deal. Update: Thanks! Connecting to 5ghz did it.
nssu
Feb 04,2023Very responsive and communicative customer service
Eddie W
Feb 03,2023Installer was on time, smart and courteous. He agreed what was going to be done before starting and cleared up when finished. Service is rock-solid, delivering a shade faster than the booked 250Mbps connection.
James Stephens
Jan 14,2023I booked our internet to be installed back in October. It is now January and still no engineers turning up to install the router. I live in central Manchester, but the best I can seem to get out of ClearFibre is 'we are so sorry but it's now going to take us 3 months to install the router'. Honestly at the end of my tether. It's beyond a joke, just tell me, can you or can't you help me with my internet. It's that simple! Why is it that in one of the biggest cities in england I can't get fibre? no matter how much money I throw at it.
Sharon Naidoo
Jun 16,2023My fiber has been down since Wednesday 14 June 2023 @ 10am and has been since down since. I have been calling in and told someone will look into it. I have spoken to 10 different people at Clear Fibre and my issue is still not resolved. I work remotely and have WIFI so I can work which I cannot do. I am told my query is sent to technical and still no one is looking into it. This service is really pathetic.