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ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Reviews 259
韵歆 付
Jan 04,2024I have not received a clear answer from the ClearFibre team regarding the activation of the WI-FI in my flat. It has been more than two weeks since I applied for the internet, and my attempts at emailing and contacting online customer service have failed to speed up the process or give me a clear indication as to how much longer I need to activate the internet.
Martin Fisher
Dec 28,2023Very simple once explained. Have not had any issues with it in the first fortnight.
Bright Mugano
Dec 20,2023The customer service is very good, they respond urgently on whatsapp.
vini
Dec 15,2023My fibre had suddenly stopped working this morning. In this day and age not having access to internet is a major drama and puts me in a bad mood!! 🤣 I rang clearfibre support and tried a few resolutions upon their advice, however nothing worked. Luckily, Max and JJ were in my building doing installations, so they came and were able to immediately diagnose the problem and fixed the issue pretty quickly. I felt confident in what they told me what the issue was, it was explained in a very easy to understand way. They both had a lovely manner about them. Many thanks all for sorting my issue and getting me back online again.
Tarek El-Eter
Dec 12,2023Great customer service and response time and overall great service
Julie
Nov 27,2023awful it never worked ..very dissapointing i would not have this net work by choice it just was included in the but waste of time
Roger Wortley
Nov 27,2023The router was not connected until ClearFibre was reminded. The router kept dropping out. New Router didn't work at all. The computer said, "No internet, secured". I'm still waiting for my superfast connection via FTTH. I received an immediate and successful response to the above post. Emma talked me through the complications of the problem (largely my fault) and it was sorted out to my satisfaction.
Chris
Nov 24,2023Kev, the engineer, was great. Very professional and kept us informed throughout.
Peter O'Kane
Nov 24,2023Good company with great broadband deals!
Angus
Nov 17,2023It took almost 3 months for Clearfibre to set up our internet. The incompetence was staggering and customer service was absolutely no help - we were repeatedly told “it should be fixed next week” for 2 months straight. There was no follow up or effort to provide stop gap measures like a Wi-Fi dongle despite us repeatedly requesting this. Avoid using them as internet provider
Sai Ming Tin
Nov 14,2023With a prompt response.
eyeballpoker
Nov 14,2023Used ClearFibre for a year while living in an apartment building. Had its occasional issue (builder damaged our fibre by mistake) but customer support were quick to send engineers and get the problem fixed. Otherwise, pretty much flawless service.
Deirdre Berry
Nov 14,2023We moved into a high rise block of flats seemingly marketing working from home and 5G. It took six days to hook us up to the internet and after much chasing, apparently the connection service is only available 5 days a week! Shocking in this day and age. Since then, the internet just intermittently drops out - why on earth should I pay for wifi when I use my data so much????
CHIRAG PATHAK
Nov 11,2023Lots of disturbance Internet keeps stopping.Need to improve supply service.
Shandray Moonsamy
Nov 10,2023Absolutely terrible. Customer service is an endless loop off "we will look into it and get a technical adviser to call you back"... they don't call back. Have been unable to get internet activated which severely impacts my ability to work. Zero communication on what the issue is or how they are working on resolving it.
Laxmikanth Pidishetty
Nov 07,2023The installation isn’t completed at the flat and no one called yet. It has been marked as complete and billing has started.
ADEBAYO SUNDAY ADEWALE
Nov 02,2023ClearFibre, my experience is with this network is excellent, the network is extremely perfect “No network failure “ more grace clearFibre. Thanks
Jean Leonard
Oct 30,2023Very helpful and quick putting my Internet on
Gruszka Michal
Oct 24,2023Great service
Joanne Smithson
Jan 08,2024en on and off all weekend and no one has been available to assist I have to wait until Monday morning There should be weekend support