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ClearSale offers the most complete ecommerce fraud protection, combining cutting-edge statistical technology with the world’s largest team of specialized fraud analysts for a balanced, comprehensive, real-world approach. Trusted by over 10,000 customers worldwide and touting a 99% retention rate, ClearSale is the first company to offer chargeback guarantees and the largest company focused on global card-not-present fraud prevention. ClearSale helps businesses prevent fraudulent chargebacks without interfering with the online shopping experience. As a result, clients can sell more, safely, even in dynamic or challenging international markets.
Protect your ecommerce, now.
Reviews 181
SESZ
Oct 21,2024Excellent service and lots of flexibility to accommodate specific customers' needs. Peace of mind with a beautiful combination of approval rate and chargeback guarantee.
Rahul Dewan
Sep 27,2024CLEAR.SALE IS UNRELIABLE PERIOD. THEY DONT APPROVE ANY CLAIMS AND WILL TAKE WEEKS TO RESPOND TO EMAILS WITH A RESPONSE WHICH MAKES NO SENSE AS IF THEY DIDNT EVEN READ THE ISSUE. ORDER APPROVED BY THEIR TEAM - PROCESSED BY TEAM AND CHARGEBACK WHICH THEY HAVE FAILED TO PAY EVEN MONTHS OF BACK AND FORTH. HORRIBLE COMPANY. No payment has been issued.
Sun Jing
Aug 30,2024After being with them for two years, they have horrible communication for fraud refunds when they matter the most. I correctly submitted them on the portal and it has been over a month with no signs of resolution. Please go with a different company
Patricio Vidiar
Jul 11,2024Soluciono nuestros problemas de fraude de forma muy sencilla.
Thomas
May 02,2024We were looking for a new company after our experience with this company. We've had at least 2 orders get approved that were obvious fraud, like emails and names that don't exist if you do a simple search on your own. Now, in the last few months, we've had them take hours to days to approve orders that have matching data. When I reach out they just say they are in their SLA. Okay, but we promise our customers fast shipping and I am not fulfilling an order until it is approved.
dmcruznuguidyahoo.com
Mar 26,2024Save your business and find another company. Clearsale is unreliable, and exhibiting nefarious behavior. Clearsale consistently fails to issue timely refunds, instead passing my emails around without providing clear responses. As of today, Clearsale still owes me over $15,000, and despite my efforts to resolve the issue, my inquiries are continually shuffled between departments without resolution. Neglectful and criminal actions to their own clients. My refunds were reported to Clearsale in January 2024. No payment has been issued.
Aranzazu Perez Galan
Feb 19,2024Son unos ladrones
RAQUEL BROWN
Aug 29,2023I have been using them for years! All of a sudden they have began charging my bank account without my permission and no one is responding to my emails regarding this.
Mercado Sitio
May 12,2023We used ClearSale for six months, everything was going well until the first chargebacks arrived and they never covered them, that is, they don't pay the chargebacks. They claim to be the only company that covers 100% chargebacks and it's a lie, we canceled it.
Ronald Guzman
Aug 23,2022Clearsale as a fraud protection company is a waste of your time, money, and, energy. At first let me clear how a fraud protection company becomes fraudulent against your rights and, I hope you please guys share this content, so it becomes viral as follows: Me: Hi, My name is ### and, i got approved for order ####, then the customer opened a chargeback. I placed my trust in clearsale even the order was not fulfilled. But i have been charged with shopify fee, bank fees and overdraft my bank account as a result of this financial loss. I expect you to collaborate in order to fix this inconvenience incident that i never wished to happen from my end. Best regards, Business Owner CLEARSALE: Hi, As the order was not fulfilled, you wouldn't be entitled to a refund. In this case, what's the total amount of fees you lost, considering your Shopify fees and the chargeback fees? Me: Hi, That sounds ridiculous, how clearsale is going to cover delivery fulfilled transactions only, with high risk inpact for customers, and, neglet non fulfilled orders wih minimum costs. This is the dark side of clearsale that any customer would be fearful to deal with. To start please i need refunds for canceled orders without chargebacks, #### & ####, by applying a credit of $$$$ for these transactions already mentioned before within these emails. I've being waiting for this forever, address this issue soon please. Its the least you could do or i will have to report a civil lawsuit, pertaing these transactions. Best regards, Business Owner As a result of an incident like this, you are going to experience a poor customer service, and, disrespectful administration by ignoring what you deserve as a customer, and delaying the solution. Because you simply stressed to fix this issue. The least they can do is that even for simple canceled orders without a chargebacks. Then you still are going to have a headache to get that refund.
Michael Brayden Lance
Apr 14,2022The most frustrating and idiodic experience of my life. I will no longer do buisness with an online retailer if there is any affiliation with clearsale. Their approach to fraud supression is to automatically deny anytning and blame it on the bank. Once denied you're blacklisted with no way to way to appeal. This company is a joke.
Nicole Smoot
Jun 16,2021The representative was outstanding. I really enjoy and like the fact that my sales are reviewed before I process them.
Noelia Mercader
May 28,2021Great tool, it's a must when selling online. It is a little difficult to understand at first but really usefull for fraud prevention.
Larry
May 24,2021A purchase came in from California that was flagged as suspicious. ClearSale verified that the purchase was a scam and notified me of the same. Saved my business $600.00. Great service and excellent work done by Clearsale staff. A+++
Bryon
May 24,2021Dishonest dishonest
Julia
May 22,2021Great customer service. So thankful knowing they have my back against fraudulent orders. Very pleased 😊
Caren
May 21,2021We started using ClearSale on one of our websites because of all of the fraud issues we were having. It saved so much time and effort using them instead of verifying the transactions ourself we added it to two more of our sites. We are very happy customers!
Richard
May 21,2021Great service
Haendel
May 20,2021Works as advertised
7300 Biscayne Boulevard, 33138, Miami, US
https://www.clear.sale/?utm_campaign=8915215-Trustpilot&utm_source=Trustpilot
Joseph Willis
Nov 12,2024ClearSale has been a game-changer for our business! We've reduced chargebacks significantly and can confidently process more orders without the fear of fraud. Their team is always available to support us, answering questions and offering advice. Highly recommend ClearSale to any e-commerce company looking to protect their revenue!