ClearSale offers the most complete ecommerce fraud protection, combining cutting-edge statistical technology with the world’s largest team of specialized fraud analysts for a balanced, comprehensive, real-world approach. Trusted by over 10,000 customers worldwide and touting a 99% retention rate, ClearSale is the first company to offer chargeback guarantees and the largest company focused on global card-not-present fraud prevention. ClearSale helps businesses prevent fraudulent chargebacks without interfering with the online shopping experience. As a result, clients can sell more, safely, even in dynamic or challenging international markets.
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ClearSale is easy to use and has excellent customer service.
Customer service is excellent. Have to give it to their staff for promptly replying to emails and refunds etc. Refund timing can be improved. Chargeback submitted this month have to wait till the end of next month before receiving the refunds. Would love if it's refunded on a case-by-case basis like Signifyd does.
Excellent Service ,Great Protection,reasonable pricing Well worth it They are stopping the Scammers! A must in todays Ecommerce World 100% Satisfied -Big Time Thumbs Up
Great Company and Service!
Great addition to our website. So.etine there ate so.e issues with integration, but the customer service response and results are excellent. I highly recommend Clearsale.
Clear Sale is a very professional company, Their help has been (and is) a point of reference for our job, We highly raccomend them, The team of Carolazeta.com
Good service and appears to have curbed our fraudulent sales, which is exactly what we needed. Main criticism is the app. Not easy to use, and often functions do not work such as invoices. Also everything is shown in $US regardless of which country you are trading in. I would also like to see the speeding up of approvals. Currently some take a few hours, others 12 hours. If we receive an order around Midday, it can often not clear until later that night. So far so good in general, once the app is sorted this will be much better.
We have some sales that don't make it to analysis and I have to email the customer service line. But they usually get back to me within a day or two with approval or denial. Asides from that their great. I just wish we would solve the issue so I don't have to micromanage each sale. Also, they bill in USD, which would have been great to know prior to signing up.
Easy to implement and use. Great peace of mind in working with them.
Very positive experience with ClearSale. Fast reviews. Very attentive and quick support, when needed.
Clear Sale staff have been very quick and response to any questions well.
They are very responsive to emails if you have issues.
Could not be more pleased. Faster verification than expected. Support is awesome!
Great experience so far. Like the security it offers and at a good percentage where I can actually make some money online. Always recommended.
I had some scammy situations prior to ClearSale. Now I can focus on the important things in my business with the confidence that ClearSale has my back. I've already recommended this to several of my colleagues. I'm so happy ClearSale was recommended to me!!
other than a few start up tweeks, Clearsale has been a great partner in fraud prevention
I changed from a well-known competitor to ClearSale because they were recommended to me. I've recommended them to others in turn, because ClearSale's service has been an important part of my business. I'm now paying less and getting better service. The only small downside I can think of is that I've had at least one order that didn't get a guarantee, not because ClearSale thought it was fraudulent, but just because they couldn't reach the customer by phone. I was able to reach & verify them myself by email, and haven't had a charge back (it's been over 6 months now). So: in the end you are the one who makes the decisions, but ClearSale sure makes things easier for you.
ClearSale has been a lifesaver for my business and saved me so much money. I love the layer of security they add with their fraud protection research. I can focus on growing my business and taking care of customers with peace of mind knowing they will check out every order to make sure it's legit before I fill it. They are very hands-on and manually research every order, even making phones calls if needed. It's reassuring knowing I have real people working with me and not just an automated system. Thank you, ClearSale!
I was able to turn off AVS with my credit card processor, putting an end to large number of false declines without any increase in fraudulent transactions. Higher conversion rates & happier customers!
Tony
Apr 24,2019It is a great and inexpensive comfort to have Clearsale operating in the background. Plus, when there appear to be resolvable issues with a would-be purchaser, their customer service is right on it to see if the transaction can be saved.