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Reviews 704
Piloux Nawak
Dec 30,20231ere commande tout va bien, des que tu as payé, c'est à ce moment là où on vous indique qu'avec la New letter tu as 5 € de réduction. Mais il est trop tard tu as déjà commandé c'est en inscrivant une autre adresse email .comment on vous prend pour un C**,je ne commanderai plus, leclerc est moins cher.
Ash iqbal
Dec 21,2023Will be avoiding from now!! Previously ordered a pair of alkeline winter 75ml foot creams. And wanted to order more when they were back in stock, they set limit of 5 and don’t supply more than that anymore. Absolutely ridiculous, it’s a shame that they set a quantity limit of 5 after I waited 2 weeks for them to come back in stock. Also, not to mention. The customer service is terrible, they take long to respond and the lady on the phone that answers is very rude.
Annette Kauran
Dec 19,2023Zuerst finde ich keine Informationen zu Widerrufsmöglichkeiten. Dann erfahre ich dass ich die Ware auf eigene Kosten nach Frankreich schicken muss. Das war mir beim Bestellen nicht klar. Eine korrekte Widerrufsbelehrung habe ich bis heute noch nicht bekommen.
Lisa Caragol
Dec 15,2023Je ne regrette en aucun cas ma commande !!! Je vie depuis 5 ans au Canada les produit Mustela ce font très rare et très chère ! J’ai passer ma commande y a exactement 7 jours j’ai reçu ma commande ce matin emballage parfait état carton parfait je précise le colis a fait France 🇫🇷 Canada 🇨🇦 . Merci du supers bon service ! Vous avez gagner une cliente à vie dès que le stock de bébé diminue je re passe commande certain !!!
Christian Pirat
Dec 13,2023Bonjour, Découvert il y a peu ! Un service clients au top ! A l'écoute ! Produits avec des prix attractifs. Je conseille vivement ce site ! Cordialement.
Liliane Cacciato
Dec 11,2023Beware of this Company! They are not based in the U.K. but in France. I bought a product from them that gave me terrible migraines. I contacted their customer service and I was told that I was passed their 14 day returns policy. Most companies in the UK give either 30 or 90 days. The product was Memorex which gave me uncontrollable migraines and since I stopped taking them, the migraines have subsided! I have 4 unopened boxes, which I want to return for a refund. However, the postage will be expensive if it needs to be returned in France instead of the U.K.!
Marie Pigny Benoit Geoffroy
Dec 05,2023Mon colis a été indiqué livré mais je ne l'ai jamais reçu. J'ai contacté Cocoon center il y a un plus d'un mois, on m'a indiqué qu'une enquête auprès du transporteur était en cours. Je n'ai pas de nouvelle, ni renvoi ni remboursement alors que je les ai relancés plusieurs fois au cours des dernières semaines. J'attends toujours un renvoi ou remboursement. C'est dommage car le catalogue est attractif
K-r Neufquatre
Dec 04,2023J'achète chez eux depuis des années. Jamais un problème : Catalogue très complet, promos intéressantes ... Je les ai contacté pour la première fois cette semaine pour un Colissimo indiqué livré à tors. La poste à très mal répondu ! Heureusement le support Cocooncenter lui m'a aidée au mieux et résolu mon problème.
Imane Nour
Dec 02,2023📢Mauvais service , mauvais produits , je ne recommande pas , à fuire, bande d'arnaqueurs⚠️⚠️⚠️⚠️⚠️❌🚨🚨🚨👎👎👎👎👎💯❗
Matteo Bonfanti
Nov 25,2023Ottimi prezzi e spedizione veloce
Tracy
Nov 24,2023Produit livrés mais un produit qui avait complètement coulé dans le sachet malgré le papier bulle. Envoyé un message le soir même au service client et pas eu de réponse !
valerie
Nov 23,2023Commande reçue rapidement néanmoins il me manquait un produit car indiqué sur le site 1 acheté = 1 offert mais faux , il faut mettre les deux produits dans le panier sinon il ne l’offre pas . Le service client n’a rien voulu savoir . Ce n’est pas clair du tout sur le site et peut tromper le client . Soyez vigilant !
Chloe
Nov 23,2023Update 22.1.2024: The business's response was irresponsible and hypocritical. I have been in contact with their customer service asking for compensation since 20.2.2023. All they replied was, "the courier said the package has been delivered (20.2.2023)", "we asked the courier to do a research (21.2.2023)", "the courier said there was nothing wrong with the delivery (2.6.2023)" ps I received this reply only after I asked about the result of the research , "we asked the courier to open another research (14.6.2023)" , "the courier said the research has not been done (11.8.2023)" , "the courier said the the research has not been done (18.10.2023)" , "We understand you dissatisfaction but we cannot compensate you because we have not heard from the courier (11.12.2023)". No response since then. Conclusion: Don't buy anything from this company. Meine im Februar 2023 aufgegebene Bestellung im Wert von 50 Euro habe ich nie erhalten. Als ich Cocooncenter um eine Rückerstattung bat, zeigten sie mir lediglich eine Unterschrift, die nicht meine ist. Cocooncenter sagte, sie würden den Kurier bitten, die Sache zu untersuchen, aber am Ende sagte der Kurier einfach, dass an der Lieferung nichts falsch sei. Cocconcenter hat den Kurier zum zweiten Mal um eine Nachforschung gebeten (zumindest wurde mir das gesagt), und seitdem sind mehr als fünf Monate vergangen, und ich habe immer noch keine Antwort und keine Rückerstattung erhalten.
Agnes
Nov 18,2023Incapable de livrer dans un point relais qu ils ont eux memes proposé. Delai tres long, remboursement egalement. Je ne recommande pas.
Manuela
Nov 17,2023Producto muy bueno
Johnathan Irvine
Nov 16,2023My Experience with CocoonCenter: A Cautionary Tale for UK Shoppers As a regular online shopper, I've encountered various experiences with different companies. My recent experience with CocoonCenter, however, stands out for all the wrong reasons. Here's my story and a word of caution for fellow UK consumers. The Issue: Returning Items to France The Unexpected Return Journey I needed to return some items to CocoonCenter, which I initially thought would be straightforward. However, I quickly learned that all returns had to be shipped back to France. This wasn't a deal-breaker for me, so I proceeded, albeit at a steep cost - over £40 for the return shipment. The Unforeseen Rejection The real problem surfaced when my return was outright refused upon reaching France. This came as a complete surprise and left me baffled. There was no prior indication from CocoonCenter, customs, or the courier service that this could happen. Lack of Communication CocoonCenter: They didn't inform me about any potential issue with returns. Customs and Duties: I was in the dark about any customs or duty requirements. Courier Service: There was no heads-up from them about possible rejection at customs. The Frustration of Being Left in the Dark I was more than willing to cover any additional customs fees, but the lack of opportunity to do so was disheartening. The absence of clear communication from CocoonCenter or any other involved party made the situation worse. My Advice to UK Shoppers Consider the Return Policy: Understand that returning items to CocoonCenter means shipping them back to France at your own expense. Be Aware of Customs Issues: There's a risk that your return might be refused due to customs, and you might not be informed in advance. Prepare for Potential Costs: The return process can be costly, and there's a chance you might not be reimbursed if things go awry. Conclusion While CocoonCenter might offer a wide array of products, my experience as a UK customer was far from satisfactory. The lack of transparency and communication regarding international returns was a major drawback. I hope my story helps other UK shoppers make informed decisions when considering CocoonCenter for their online purchases.
Randy Harris
Nov 14,2023I did contact the customer service at cocooncenter who is kept telling me that the parcel blocked at my country (Hong Kong). And also mentioned that they would not pay for return. But DHL HK informed that the shipper has confirmed return back yesterday. I emailed to CS of cocooncenter today that they replied to me the same. I really disappointed about the feedback of CS. No one at cocooncenter can help and solve out the problem.
Shannon MC
Nov 06,2023I went to buy over £100 worth of items to be sent to the UK and thank god I read the reviews, incase you don't read down as far as me, I noted the prices where good for some of the items all things considered, however please approach with caution, the items they have sold to others are fakes. Hence the cheaper price tag, if it seems to good to be true.. probably is.
Gale Poopoo
Nov 05,2023The reviews were mixed on trust Advisor so I went ahead and ordered. It's been 1 and a half month now since I ordered £141.00 worth of products from Cocooncentre and haven't received anything yet. I have emailed the company several times and the reply has been they are investigating and still waiting to hear what has happened or at least for them to find other ways to send me my products. Most companies are quick to resolve any issues and this is clearly taking longer. So at this moment in time I can't say I would recommend. Appended:Despite sending emails again and again as per advice here I have not received any response so far and I don't know how to get a response 😞!
1 rue de la Nau des Vignes, 51520, La Veuve, FR
https://www.cocooncenter.com
Florent Carpentier
Dec 31,2023Commandé réalisée, je reçois le colis mais manque 2 produits. J'envoie mail au service client, ils me répondent mais impossible de voir le mail... J'appelle pour expliquer mon cas, le contact me dit qu'on m'a envoyé un mail (que je ne peux pas voir), on me dit d'envoyer photo du carton, carte d'identité, attestation manque produit, j'envoie tout. J'appelle une semaine après, pas d'avancé, on me dirige vers mon 1er contact, ça me raccroche au nez. Quelqu'un m'appelle pour me dire que mes 2 colis étaient en rupture et qu'ils me les renvoient. 1 semaine après toujours rien, je rappelle on me dit de patienter. Je reçois un mail pour me dire que je vais avoir un avoir des 2 produits, je demande un remboursement. On me dit que le colis parti de l'entrepot avait le bon poids et que le carton au vue des photos n'était pas endommagé (on me traite de menteur). Marre de dialoguer avec eux je recommande les produits manquants, un arrive avec le bouchon cassé. A fuir, entreprise pas sérieuse!