Connect Fibre

4.5 (794 Reviews)

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Faster, Fairer Full Fibre Broadband

Get the quickest, most reliable broadband technology straight to your home at a fair price.

Connect Fibre uses only the latest full fibre technology to provide the fastest and most reliable Hyperfast internet to communities. Get Connect Fibre

All packages include:

- Same download AND upload speeds

- UNLIMITED usage

- NO mid-contract price increases

- Wi-Fi 6 routers

- FREE expert installation

- Amazing UK customer support

Why Full Fibre is Faster

Other providers give you Fibre to the Cabinet (FTTC). That means the faster fibre optic cables only go to a box on the street. Older, slower copper cables then take the connection the rest of the way.

ADSL technology only uses older Victorian copper cables.

Our full fibre service brings flawless fibre optic speeds right into your home.

Amplify your Wi-Fi

All our packages are powered by the latest Wi-Fi 6 technology. Get greater speed, range, and capacity than ever.

Connect Mesh Wi-Fi 6 for your whole home. No more dead spots.

No more dead spots. Experience super-responsive, seamless, ultrafast Wi-Fi 6 in every corner of your home. Add Connect Mesh for just £8 a month.

Features:

- UK's best Wi-Fi guarantee

- 50Mbps in every room or your money back

- Easy setup and control

Reviews 794

4.5

Out of 5.0

Harry

Sep 20,2024

I've been a n official customer of CF for 2 months and it's an absolute pleasure. On initial engagement, I thought it was too good to be true. A new infrastructure being set up, with faster than Openreach speeds, at a lower price than my existing provider, with an offer to pay out my existing contract and NO PRICE HIKES?! Sketchy. So I googled them. I signed up in Feb or March and figured it won't cost me until it goes live. and it didn't. No suprise charges, no fuss. What I didn't expect is to be absolutely floored by an outstanding customer service. An optional WhatsApp service you can text with same day responses. No bot redirects, and not a one hour to deal with a simple query unlike other providers. Installed on the agreed date and 0 outages since. Thanks again to the CF Team! Now to get my mum on to your service 🙂

Michelle Laverick

Sep 20,2024

Overall I’ve been really impressed - support is top drawer. You speak to real people and they call you to chase down open tickets. Great personal customer service - it might even catch on 😃

Mrs Sharon Robinson

Sep 20,2024

Up to now I cannot fault my journey with connect fibre. From the moment I rang and enquired about moving over to them the customer service has been outstanding, always polite and informative. They have made sure every step has been explained 😊 Equally the installation was as good the engineer left no mess and asked where we wanted the router, and went over the App details until we finally got it 🤣 Truly brilliant service

John Tyler

Sep 20,2024

My experience connect fibre so far has been really good,from the engineer that out the women I was speaking to on the phone could be any more helpful if she tried, I have a problem with the mess that wasn't a problem she said she would phone me back when I'm home and talk me through it. Very pleased with broadband, the TV side of it, basically just recordable Freeview box works ok. It's never going to be sky. But I'm ok with that

Jason T

Sep 20,2024

I recently joined Connect Fibre and had fibre installed at my property. When I first spoke to them asking how the cable would be routed to my property, they quickly replied saying they could send an engineer out, and I was under no commitment to proceed with the installation if I wasn't happy with what was proposed. I decided to go ahead and have some of my block paved driveway lifted. I'll be honest I was very worried because it seemed (to me) a massive task. The install team came out, dug a small hole in the pavement, then ran the cable under my block paved driveway, to a small box fitted on the side of my house. When they were finished you could barely see what they had done, it was such a tidy job! Then the next day another guy came out to route the cable into the house and install the router. He was such a nice guy, friendly and very careful of my house. A couple of hours later he was done, with yet another superb clean and tidy install. Now I have incredibly fast broadband, and I have to give a mention of the router they provide, it is first class. I have 40 connections in my house, and it handles them all with absolutely no issues. I also have to say the customer service team is awesome, on my few chats with them they have been responsive and helpful, absolutely brilliant, it makes a change to be able to speak to someone quickly when you have a problem, my previous broadband provider (NOW Broadband) was absolutely terrible, Connect Fibre is like a breath of fresh air! I cannot recommend them enough - long may it last!

S Wyatt

Sep 19,2024

Today (17/09/2024) I have dealt with 4 members of the Connect fibre team, 2 online technical help (Estelle and then Adam) and 2 engineers (Mowesha and Jed). I reported problems with my internet yesterday evening via an email to CF Support. This morning I had a call from Estelle followed by an email on how to factory reset my router and then Adam to follow up on the reset and subsequently getting engineers to call. I spoke to Adam latterly at about 2pm and the first engineer, Mowesha, was knocking on the door by 3pm. By about 5:30pm with Jed's assistance a new fibre had been pulled in and we were up and running again. Marvellous service! All members of the team were polite, professional and knowledgeable. I was kept up to date with progress and next steps throughout the process. Based on today's experience I can heartily recommend Connect Fibre. Excellent customer service throughout! Please correct the spelling of Mowesha's name as I'm sure I've got it wrong.

Pete Lowe

Sep 17,2024

Connect fibre. Sam gave me a call about my full fibre renewal and sorted a Very good price for me which I was very happy with. All the staff of connect fibre are such a pleasure to chat with and are very amiable. Thank you Sam for your assistance (Batman Sam) xx

Dale Perkins

Sep 17,2024

Honesty of what they said woud happen and first class service after

Lee

Sep 17,2024

Very good customer service

Kerry Dunning

Sep 16,2024

We waited 4 months for them to be available in our area. We signed up to a pre connection offer. Then got an email to say now we can arrange the installation. After many phone calls, chats and emails and giving them our personal information including bank details we are sat here on our installation day. The Engineer was suppose to be with us between 12 and 1pm. I called to check on the arrival time as it had passed 1pm and was told they could be with us anytime before 5pm. At 330pm we received a call to say we are really sorry we don’t know what has happened but we cant supply to your area …..so I’ve booked a day off work for this installation which you have known about and confirmed, to then be told can’t do. Wonderful thanks for allowing us to cancel our existing broadband supplier and thank you for wasting my time. Very angry and frustrated.

Mrs Harkin

Sep 16,2024

Pleased with service I received not sure if internet speed very much faster last night internet kept cutting out problem with tower

chris eccles

Sep 15,2024

What can I say. The installation team were very professional. The customer service team went over and above after my wife was admitted to hospital and arranged for my connection to be completed early so I didn’t miss visiting her in hospital. Once up and running….WOW …. I left my old provider in the dark ages. Chris Eccles

Phil H

Sep 15,2024

I can only review my dealings with the sales team because I didn't proceed beyond (several) initial contacts. In my experience you shouldn't believe a word of what the sales team say. They are obviously acting on commission and will tell you anything to get a sale. I was contacted by them in January, trying to get me signed up for their service which would be "up and running in March". It's now September and it's still not connected on my street. They repeatedly tried to get me to sign up to their gigabit service although I live on my own and there's no way could I consume gigabit bandwidth. They lied to me about retaining my phone number - it turns out that it would cost £10 extra p/m but I was told it would be free. Their website lied about costs involved in changing your mind after signing up. I pointed this out to them and they may have changed it, I'm not sure. Basically they're a bunch of cowboys, and I'll be very surprised if they're still in business 5 years from now. Certainly there's no justice in the world if they are.

Morgan Barke

Sep 13,2024

Went above and beyond to resolve my technical issue.

Margaret

Sep 13,2024

Very helpful in giving information but I think a little improvement in setting up a payment system required

Nic Barfield

Sep 13,2024

Pre-ordered several months ago to take advantage of discounted intro tariff (about £15 p/m less than previous BT copper connection...). Connect Fibre representative turned up to assess the tech issues, said he'd need input from the civil engineering team to dig into the fibre conduit in the street. Received an installation appointment for early Sept and was surprised when both installation engineer Chris (helpful bloke - thanks!) and two of the civils team turned up over a week early. Fortunately I was in, and the street work was achieved quickly and neatly, followed by an external junction box for me and my neighbour, then fibre into the house, internal termination and router. Service has been fast and stable since then, with good wi-fi reception throughout my 250-year-old house despite thick stone walls. Not three weeks in yet, but so far so good. Impressed, particularly by helpful, responsive tech team, so thanks to everyone involved!

Dan Turner

Sep 13,2024

Faultless so far

Geoff Porter

Sep 12,2024

I would like to thank the two civils engineers who installed my new conduits to the house. Very professional, clean and courteous. Also like to thank Chris the termination engineer, very pleased with the installation inside and out.

Sanjay Saptarshi

Sep 12,2024

Super smooth installation and great communication. Thier field team was very good, very knowledgeable and did a great job. The internet speed was in line with my expectation/package purchased. Very happy with this company, its products and pricing.