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Faster, Fairer Full Fibre Broadband
Get the quickest, most reliable broadband technology straight to your home at a fair price.
Connect Fibre uses only the latest full fibre technology to provide the fastest and most reliable Hyperfast internet to communities. Get Connect Fibre
All packages include:
- Same download AND upload speeds
- UNLIMITED usage
- NO mid-contract price increases
- Wi-Fi 6 routers
- FREE expert installation
- Amazing UK customer support
Why Full Fibre is Faster
Other providers give you Fibre to the Cabinet (FTTC). That means the faster fibre optic cables only go to a box on the street. Older, slower copper cables then take the connection the rest of the way.
ADSL technology only uses older Victorian copper cables.
Our full fibre service brings flawless fibre optic speeds right into your home.
Amplify your Wi-Fi
All our packages are powered by the latest Wi-Fi 6 technology. Get greater speed, range, and capacity than ever.
Connect Mesh Wi-Fi 6 for your whole home. No more dead spots.
No more dead spots. Experience super-responsive, seamless, ultrafast Wi-Fi 6 in every corner of your home. Add Connect Mesh for just £8 a month.
Features:
- UK's best Wi-Fi guarantee
- 50Mbps in every room or your money back
- Easy setup and control
More on Wi-Fi 6
Reviews 794
Sandra Tissington
Jul 17,2024I had a lovely engineer who told us everything that was to be done she was curtous, polite and bubbly and very efficient
Liz
Jul 17,2024moesha was very helpful and did a great job
Debbie
Jul 17,2024I booked this installation 2 months ahead. They keeped me informed all the way along informing me I could have it installed earlier if I wanted to. On the day of installation 2 young men Jayden and Jeff arrived right on time and were so respectful of my property and my husband and I and chatted to us about what they were going to do and asked us if we were happy with it. They left with no mess at all making sure I was connected before they left. I can't recommend this company enough especially Jayden and Jeff . Thanks guys
anita maitland
Jul 16,2024Very positive experience with Mark W who knocked on our door recently. We had never heard of Connect Fibre but he ran through all the positives of the company in a friendly and professional manner. The fixed price and speed was excellent too for our broadband so we signed up! There was no pressure to sign up and we can even wait till our present contract expires with another provider. Could not fault the process or company.
Charles
Jul 16,2024excellent customer service providing progress updates throughout the process. Pain free installation and quality personnel
JW
Jul 16,2024Great customer service. Quick installation with no issues. Happy with speeds and customer service support
Kate Laurance
Jul 16,2024If I could give this company no stars I would. We live in a national park full of natural beauty and have our lanes and roads littered with signs informing us of 10 metre piles being put up! No consultation or email or phone contact. That’s not the worst part many of the signs are on private property or wires going across privately owned land. When questioned this company does not répond to calls, reluctantly responds to emails after follow up. They don’t care, therefore I don’t care for them, would never give them my business or money. I don’t know who the hell they think they are. Because of their terrible customer service (no response) we have had to get councillors involved to stop them!
Matthew
Jul 15,2024The customer service has been well above all expectations throughout the signup process right through to the installation day. You can tell that customer experience as a whole has been made a high priority.
John Morton
Jul 14,2024Professional courteous installer and company informed me of the process journey along the way.
Mrs Andrea Wilcox
Jul 14,2024Very good product and after a little hiccup installing all was put right and now working brilliantly. Personnel are charming and very helpful
Joe
Jul 13,2024Fast and professional installation. Would recommend
Alfred Greenwood
Jul 12,2024Great, lots of advice as we find any problems. Lovely to be able to speak to humans!
New customer
Jul 12,2024Recent experience is ref an outage which of course is not good and caused me some significant inconvenience. Customer service I thought was great … not just any easy fix and took some work but engineers from at least two departments were prompt and diligent.
Sheffielder
Jul 12,2024It has been an easy, efficient and non stressful switch to Connect Fibre, with all representatives knowledgeable and very helpful.
Alan
Jul 11,2024Very helpful
MARK
Jul 11,2024I had a bit of a rough start with Connect Fibre. Installation couldn't be completed on the day as there was no optical signal to the pole near my house. Apparently the pre instalation checks had not been done. However, they began work on sorting this problem out and a second team completed my instalation a week later. Customer Services and all the engineers involved could not have been more apologetic or helpful in getting the issues sorted out. Once installed the speeds were constant and slightly above those promised all the time. Yesterday though my Internet failed with no optical signal again. At the time the only way to report this was via e-mail as it was out of office hours. Minutes after the offices would have opened I received a phone call follow up to my e-mail. Kirsty was amazing. Checked through the issue quickly and checked a few things with me about my modem lights etc and then said she would have an engineer calling soon to get me back online. Soon turned out to be only a couple of hours. Within ten minutes he had traced the problem to a broken connection and repaired it. Problem solved and connection established. Brilliant service all round. Kirsty delivered on her promise to get someone out quickly. The engineer was swift, professional and helpful throughout. Just as the instalation engineers had been. I really can not fault the staff at Connect Fibre one bit. They are 100% the best all round.
Nick Jones
Jul 11,2024From the initial contact to the installation everything ran smoothly, communication was great, something I am not used to with my previous supplier. Well done Connect Fibre
Tom Oxley
Jul 11,2024Today is my first day as a Connect Fibre customer. Unfortunately, I’ve encountered a disappointing experience. The engineer arrived early, which was appreciated, although the tracking app was misleading—it merely showed a map without real-time updates on their arrival. Nevertheless, this wasn't a major issue for me. The engineer himself was efficient, informative, and courteous. He explained his actions clearly, estimating timelines, and initially left me with a strong internet connection that lasted six hours. However, the loss of connectivity at 18:00hrs came unexpectedly, despite no changes to the setup. Drawing on my training from my tenure as a Senior Technical Support Advisor at Plusnet, I performed the standard troubleshooting steps—rebooting, unplugging for 20 minutes—but to no avail. After several calls, I was informed I needed a new router. I couldn't help but chuckle, knowing this sometimes serves as an easy way for agents to conclude calls at shift's end, though I can't attribute that motive to this particular agent. I was told a replacement router could take 5-6 days, with a slim possibility of an engineer delivering one tomorrow. I sincerely hope that proves true. This experience contrasts starkly with the positive accounts I'd read about Connect Fibre's reliability and customer service. Consequently, I've begun compiling a detailed spreadsheet of my interactions and issues—an effort to track the resolution process thoroughly. I was surprised to learn that Connect Fibre isn't part of the automatic compensation scheme, a standard among reputable ISPs that underscores their confidence in delivering robust, stable connections. In summary, my initial impression of Connect Fibre's service is one of disappointment, a sentiment that motivates me to share this review. Time will tell if my concerns are addressed and if their service lives up to the high expectations set by their reputation. Tom, Bolsover
Mrs Burgin
Jul 11,2024Excellent 👍 service. Engineers punctual spot on time agreed would recommend.
Lewis
Jul 18,2024Great service, minimal downtime, great speeds and amazing price. Install was painless and nothing else around here can compete Cheers Lawrence