Dales Cycles

4.5 (701 Reviews)

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Dales Cycles is the biggest independent cycle retailers in the west of Scotland, serving the UK for bikes and accessories from Specialized, Giant, Scott, Cube, Ridgeback, Genisis, and Pinerello.

Reviews 701

4.5

Out of 5.0

Lee Hodgson

Jul 06,2020

Amazing support and customer service

Michal Marchewka

Jul 06,2020

Very good support

Mr Paul Whitehorn

Jul 06,2020

Excellent service especially in this covid situation where getting bike's is difficult. Kept me up to date with there app. Bike was delivered in less than one week. The bike was fully built. The driver asked if he wanted to give us some info on the bike. Can't fault dales Brilliant from start to finish.

Yasmin Mirza

Jul 04,2020

Very professional, informative and friendly.

John

Jul 03,2020

Instant online chat help, same price as Wiggle (who had none in stock), and my purchase arrived in 4 days despite covid disruption. Only small negative is they never told me that the item had been dispatched.

Alan

Jul 03,2020

I arrived to collect my new Specialized Vado Sl only to find out it wasn't ready. They offered to send it by carrier, but once they realised that I had driven from Cumbria for this pre-arranged click & collect they pulled out all the stops and had it built and ready to go in 2hrs. Great service in difficult circumstances. A shame the shop was closed due to Covid-19, but the next time I'm in the area I'll call in and have a look around. A big thanks to the guys in the workshop.

Scot Kayaker

Jul 02,2020

I had previously rated this company a low score due to my order not being delivered. They contacted me and confirmed that the problem had been the order had been put on Click and Collect shelf and not despatched by post as it should have been. Upshot was that I got my order eventually. I had been expecting a follow up email from the one confirming my order but didn't so was not aware that this had happened.

Gary M

Jul 02,2020

Easy to navigate Website. Found the exact spec. of the e-bike we were looking for and ordered it for delivery, built up and ready to ride ( an extra £25). Dales E-mailed us with the build date, and we received a phonecall on the day to let us know the bike would be delivered in the afternoon. The bike duly arrived ready to go, and the delivery man explained all the functions and features, as well as the various parts warranties. Excellent service from Dales. We would use them again.

Consumer

Jul 01,2020

Great to deal with, quick and very helpful

Gary Smith

Jul 01,2020

prompt and efficient

Iain C

Jul 01,2020

Easy way to purchase a new bike and online assistance was a great help

customer

Jun 30,2020

Ordered one day, delivered the next unbelievable service

GORDON HOWELLS

Jun 29,2020

Great service and delivery and very helpful with any questions that I asked . Will use again and would recommend .

Ronnie Gordon

Jun 27,2020

Kept me informed of progress at all times and amended build schedule to suit my timetable.

Joyce Davidson

Jun 26,2020

Prompt delivery and advice received about correct fitting of helmet. Thanks

Carolann Anderson

Jun 26,2020

Before making online purchase i used the online chat facility. Stephen was very helpful, answered all questions and checked stock levels for accessories reserving these on collection of bike. Recieved email on purchasing bike online. Then recieved a follow up email to notody us of bike build date. Still awaiting date to collect. Under circumstances service has been first class.

Megan Davey

Jun 25,2020

In difficult times, Dales Cycles came up trumps. No bikes could be had in the right size to replace a stolen bike and Dales' cycles were the only shop that actual tried to help us get a replacement. Thanks for the personalised service. Much appreciated.

Joe

Jun 25,2020

Great customer service - replied to email in a few hours. Was also able alter the delivery so I could pick it up at an earlier date via their store. Would recommend 👍🏻