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Dales Cycles is the biggest independent cycle retailers in the west of Scotland, serving the UK for bikes and accessories from Specialized, Giant, Scott, Cube, Ridgeback, Genisis, and Pinerello.
Reviews 701
David Clyne
Jul 21,2020Initially send the wrong item by mistake. Fella from shop came out to my house to swap over. Very nice of him.
STAG
Jul 20,2020Great Service at the door & advice spot on. Thanks
Sean
Jul 18,2020Great product great service thanks again
Debbie
Jul 18,2020Excellent service. Dealt with my enquiry over chat function online, gave recommendations. Helped me get a better deal on my order and then delivered my bike as I am shielding. There was an update function that also allowed me to view progress. When the bike arrived they had even fitted my lock and lights for me. I’ll honestly never go anywhere else and have been recommending to my family already.
Willam
Jul 16,2020Click and collect order, was easy to do and really quickly
Pat Butcher
Jul 16,2020Dale did not fail.
Brian Barrett
Jul 15,2020Great help from Stephen on webchat. Tyres fitted and seem to be working well
Frank Quinn
Jul 14,2020Quick service when picking up new bike, Helpful hints on set up to young boy bike was for.
Chris
Jul 14,2020I was into get my new bike the staff wer Very helpfull and sufficient
Peter
Jul 14,2020It was a pleasure to deal with everyone at Dale's Cycles. Always on hand to answer any questions we had when deciding on which bike to purchase and gave a prompt and friendly service when supplying the bike. Will use again and would happily recommend.
Andrew Plummer
Jul 13,2020Customer Service first class - quick email response and telephone conversation when requested. The bike arrived on the day specified, was well packed and was as expected. The only issues were: 1. Carrier (DHL) arrived with only the driver to unload. 2 operatives would be more appropriate for the weight/size of the delivery; 2. No instructions were included on items to be addressed prior to use - install pedals (left = left thread (the left pedal was labelled, but this fact was not clear); right = right thread etc.) and align handle bars. These were obvious, but was there anything else? 3. Left hand pedal would not align with the thread on the pedal shaft. Ultimately, I had to swap a pedal off another Cube bike to finish the job.
Graham
Jul 13,2020Fantastic service from the team at Dales Glasgow.
James
Jul 10,2020Had to blind buy a bike in relation to sizing using one of the many differing online calculators as lock down had closed their showroom. Opted for pick up at store and was assisted in the handover by an extremely helpful member of staff. Due to time constraints the bike went straight into my van and I didn't have time to try it out straight away. I contacted Dales the following day and popped back down with the bike for some advice on the size and best set up for me. Another helpful member of staff spent time explaining how to calculate seat height and gave me some advice on general cycling. Went home and after following the advice given, I felt that the frame was just a little too big for me. Got in touch with Dales again and returned the bike with no issues for a full refund. Even though I was returning something the member of staff I spoke to (pretty sure it was the same person frombthe pick up) spent some time speaking to me and offering some advice and general chat. Would not hesitate to get a bike from here again. Hopefully stock will become more freely available from suppliers soon and I will make another purchase.
Stuart Taylor
Jul 09,2020Very good customer care.
George McLean
Jul 08,2020Fantastic service, communication and delivered days early!! Cannot fault. Thank you Dales
JP
Jul 08,2020I couldn't be happier with my purchase. The whole process of buying online was simple and my deliver arrived very promptly. I will definately buy from Dales again. Cheers.
Peter Connolly
Jul 07,2020Tyre ripped hitting pot hole ordered new tyre and inner tube both delivered next day. Fantastic service 👍
Kevin Wortley
Jul 07,2020Ordered on day 1 delivered on day 3.
C H
Jul 07,2020Order delivered correctly and on time.
Ken
Jul 22,2020Krister at Dales Cycles was very helpful and responsive with obtaining and setting up my Cube bike which was not available anywhere else. Arrived in good time and in good condition.