Dawson's Department Store
To leave a review you need to be logged in
Weber BBQ, Weber Barbecue, Weber Gas BBQ, Dorma Bedlinen, Denby Pottery, Moorcroft Pottery, Radley Handbags, Antler Luggage, Kettler, Hartman, Denby Pottery, Poole Pottery, Weber Barbecue, Weber BBQ UK, Sheridan Bedlinen, Dorma Bedlinen, Kettler Furniture, Royal Worcester, Jamie Oliver, Royal Copenhagen
Reviews 448
Sarah
Jul 04,2022Perfect service. Bbq was at a great price and delivered seamlessly. Would highly recommend.
PS
Jun 26,2022Absolutely terrific company. My pizza oven does not disappoint. Excellent price. Delivered on time, kept me informed.
Brian Saffer
Jun 24,2022Ordered 6 piece dining set on Wed in-store and delivered following Thurs by TPN. Great price and a further 10% off in-store. Only negative was TPN driver did not call ahead!
Ryan Smith
Jun 20,2022Placed an order, got a good price and it turned up on time. No more to say really
Angela
Jun 18,2022This is the second time that I have ordered Kettler garden furniture from this store and have no complaints. Ordered a companion set on Sunday and it was delivered on Wednesday, well packaged and no faults. Very competitive pricing and I was kept up to date about the delivery. Would definitely recommend.
Linda
Jun 13,2022I placed an order through ecookshop.co.uk and didn't realise it was Dawsons until I got the confirmation. The service was beyond my expectation. The items I'd ordered arrived the next day despite living in mid Wales. The crockery was well packed and arrived in pristine condition. I'd have no hesitation using them again.
Tom McCormick
Jun 10,2022Kamado Joe BBQ First time using Dawson's and was slightly worried by the number of negative views left on here but not only did my order go without a hitch Dawson's exceeded all expectations and delivered (DPD) within 24 hours of ordering - now that's impressive! The BBQ was well Packaged with handles on sturdy box that made transporting the bbq to the backdoor straight-forward. Well done Dawson's and DPD - Would definitely use again. Recommended!
Joanne
Jun 04,2022Swift delivery, items well packaged and exactly as described!
Danny Richman
May 19,2022Love this company! I have ordered multiple items of garden furniture. Great prices, excellent customer service on the phone, fast and efficient delivery. Very happy customer.
Mark Higgins
May 17,2022Great service from bbqworld.co.uk. Ordered a large order that needed to be delivered on a pallet. Communicated on shipping with tracked delivery - all as promised.
Mr Paul Boston
May 07,2022I ordered garden furniture at the beginning of April because they claimedit was in stock. I have chased and been told they expect it in before the end of April. Its now the 6th May and i still haven't heard from them. I only ordered because they claimed they had three of my items in stock.
Kevin Crowther
May 03,2022Searching for new garden furniture on line and found Dawsons for the first time. Excellent prices, in stock and good delivery times so went ahead and ordered. Excellent communication and delivered very promptly. One minor niggle with a missing item but Customer service was excellent (emails answered within hours not the usual days for other companies) and missing item delivered with 48 hours! Other customer service departments should learn from this. Highly recommended and would not hesitate to use them again. Thank you
Richard
Apr 29,2022I had previously bought from Dawsons and love their goods and their service was of a high standard. However, on this occasion I ordered a flat sheet and received a delivery date. The date was significant as the sheet was to be a gift for my son. Needless to say, the item did not arrived as was originally stated by the courier and I was unable to give the gift as planned. I contacted Dawsons and was met with a 5-7 day quote re delivery and no goodwill gesture such as the cost of postage that I incurred forwarding to my son. If the delivery had taken place as originally stated I would not be writing this review. So, BUYER BE AWARE that Dawsons seem to be more than comfortable using the following: “As previously stated we are unable to offer any form of a goodwill gesture as your order was delivered within the 5-7 working days stated in our delivery terms.” Sad but true over a postal fee!
Mrs A Burn
Apr 19,2022I ordered one LeCreuset pasta bowl and one cereal bowl. Excellent price, swift delivery. Loads of packaging material in an enormous box so no danger of breakage. But I suspect that they are copies as there is no name stamped into the pottery. I have the same items purchased from the factory outlet at Bicester Village. The weight and thickness is less in the items just received and the name is printed in the base and the country of origin given as Thailand. So a knockoff as genuine LeCreuset is proudly and loudly French. But I will keep these but anyone wishing to replace original LeCreuset BEWARE!
Bee
Apr 14,2022I ordered garden furniture on 23rd march and now 14th April still not been given any delivery dates - that is three weeks without hearing anything from them and only ordered from them because their site said items were in stock
Peter
Apr 09,2022Bought some plates online from Dawsons. One arrived broken and was replaced immediately
Lynda
Apr 09,2022I placed a large order with Dawson’s and needed to make some changes before delivery. The customer service for this was first class, helpful and efficient
Mrs Sue Bichener
Apr 04,2022Excellent service. Garden furniture arrived sooner than anticipated in perfect condition and I was kept informed throughout the process. A really good price too!
Claire anderson
Apr 02,2022Poor delivery, items left on the kerb, when I queried this they advised this is the service offered and it’s clearly stated online. It wasnt clear to me, be aware and consider if the item you are looking for is a available elsewhere. I ordered expensive heavy items, not ideal having them left on the roadside! Items were also poorly packaged, and the two footstools which were advertised as being included are missing. I do not expect an easy time in getting these sent to me based on my previous experience with this company. Equally, any return is done at my cost, so I’m left somewhat trapped!
Dawsons Department Store, Unit 5,Primrose Mill, Primrose Road, BB7 1DR, Clitheroe, GB
http://www.dawsonsdepartmentstore.co.uk
G May
Jul 06,2022Dreadful. Purchased a Barbecue but it arrived faulty. A month later and I am still waiting for it to be replaced. They couldn’t care less. This will end up as card dispute but it would have been nice if the store had given a damn. There is no phone number and the response time on messages is 5 days. Buy elsewhere, spend the £5 extra and buy from a reputable store. [Amendment - on the site dawsonsdepartmentstore there is No phone number but you are right if I clicked onto the BBQ section the number is there. However I asked for an update days ago and yet one post to social media and you respond in hours. Just shows how bad this is]