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EMA Patient Transport provides a comfortable, safe, and enjoyable private ambulance service for individuals who are not eligible for free transport, usually provided by the ICB or local authority. Our service is a paid for service for customers that require assistance to and from any sort of appointment, occasion, or needing transport from one place to another, like a care or nursing home. We provide private ambulances that are tailored to meet the patients needs, arrives on time and is secure and safe. We transport patients with varying mobility problems including bed ridden and recumbent patients. Our other services include Mental Health and Secure Transport, Bariatric transport, NEPTS, Palliative Transport and Court of Protection Transport. Visit our website or call us for more information on any of our services
Reviews 163
F Lamb
Sep 26,2024A truly professional service from the telephone booking arrangements to the actual journey from Dorchester to Poole and return. Justin and Sophie, the ambulance crew, were very kind and considerate and helped make the hospital visit more like a pleasurable morning out. As a result we felt safe, secure and relaxed. Thank you EMA. Alan and Faith
Gill Turner
Sep 19,2024Very professional and easy service
Lesley F.
Sep 17,2024We decided to use EMA to transport Mum to another care home. I'm so glad I did. Pete and Steve were brilliant with her. She travelled the 45 minute journey in comfort and every correct procedure was followed to ensure the transfer was made safely. I highly recommend this company.
Grace wilkinson
Sep 04,2024We had a fantastic service. They arrived on time having rung me to let me know they were on their way. I was concerned about the dress in 94 year old going from Salisbury to Huntingdon, a 3 hour drive , but they were so kind and caring and she enjoyed the journey and felt like she was going on holiday. I would definitely recommend this company to anyone needing to move their aged relatives. Steve and Michelle were compassionate and good humoured and everything went without a hitch. Thank you EMA.
Robert
Sep 02,2024I was really concerned that my Godmother's journey from Bournemouth to Devon would be difficult - I didn't need to worry, Michelle and Steve handled the situation well and made it a calm trip. Thank you.
Rose Thorp
Aug 28,2024Excellent service from Neil and Jade moving our 94-year-old mother from Salisbury to Tunbridge Wells. They were both very kind, caring and considerate and made the whole experience very easy. Thank you so much!
MrsCarolineCollinssplatt
Aug 27,2024Recently I travelled in an EMA ambulance to and from a hospital appointment an hour away from home. The crew were absolutely wonderful from the moment they phoned to say they were on their way here to delivering me back to my own bed four and a half hours later and they gave me superb care throughout. I am unable to sit, but the crew provided me with extra pillows on a trolley and kept me comfortable and safe both during the journey and in the hospital where they helped me stand in a difficult position to have x-rays followed by spinal injections. I have been bedridden for eight months and in great pain so I had been dreading this appointment, but the EMA crew went out of their way to keep me comfortable and positive and their kindness and superb efficiency made sure that I will have only good memories of what could have been a horrible experience. Everything was perfect, so thank you EMA for providing me with an excellent service and I shall look forward very much to travelling with you again.
Simon Lacey
Aug 25,2024Thank you to Matt & Paul from EMA for the care shown to my mum in transporting her back home from Poole, mum said you were both fantastic.
Susan Anderson
Aug 21,2024Steve and Julie arrived in plenty of time ahead of moving my elderly parents out of their home of 55 years. My Dad is 91 with very limited mobility and my Mum 84. The care Steve and Julie provided was second to none and they were considerate, kind and put my parents at ease straight away. They explained everything that would happen before, during and after the journey and were not patronising in anyway. They both had a great sense of humour which was much appreciated. I would highly recommend Steve and Julie and can't thank them enough for looking after my parents on such an emotional day.
C Jones
Aug 20,2024I was so impressed with EMA Patient Transport. The staff were wonderful, carefully and sympathetically handling my elderly parents on the day of their move to a new home, for the first time in over 50 years. I highly recommend the services of EMA. Thank you so much.
Indra
Aug 19,2024Allan and Jade were very competent, polite and helpful. The move went smoothly (my mum was moved from one care home to another). Would definitely recommend.
Clare Pierce
Aug 19,2024The service was excellent. Dad was treated with respect and kindness. We can't be more grateful to the team.
Kate Hannay
Aug 17,2024Really gentle and helpful drivers who handled the situation sensitively and practically and with humour.
Elgin Lopez
Aug 17,2024good service ❤️
Paula
Aug 09,2024My elderly mum was transported with minimum fuss and bother which was pretty impressive.the hospital changed her appointment at the last minute and even that wasn’t a problem.the crew,Steve and Julie ,were kind and considerate.brilliant service!
David Hart
Aug 07,2024Booking and paying for the service was very straightforward, the two lads that came to collect my Dad were friendly and very helpful. Thanks for helping out with the dodgy door locks by the way !
jenny
Aug 07,2024EMA recently transferred my extremely sick mother from her home to a nursing home two hours away. I needed help on the day and they were able to do this at short notice. The team were incredible. Supportive to me and my mother. They were kind compassionate competent and also light hearted in the best way in a tricky situation. I could not recommend them highly enough.
Brian J Butterly
Aug 02,2024The two operatives, Pete and Steve were excellent in every respect. Most importantly, Mary, who was being taken from Ferndown to Oxted was treated with superb care and respect. Their communication was caring and clear. Their empathy was outstanding and helped her become calm. They are experienced professionals and could show both kindness and intelligent process. We expected a good service but we were astounded at how they made the whole exercise smooth, memorable and appropriate to the patient's needs. We were kept fully informed from the outset and they waited until they were certain Mary was settled. I cannot praise them enough - T H A N K S.
Mr Scott-Barrett
Jul 18,2024Allan and Steve rescued my wife Karen from Salisbury District Hospital this evening. These are great guys doing a fantastic job. They looked after Karen with great care and delivered her safely and professionally. A really great experience ! Thank you
Unit C11A, Admirality Business Park, Station Road, Holton Heath, Poole, BH16 6HX, Dorset, GB
http://www.emapatienttransport.co.uk
Gareth Thomas
Oct 10,2024From the moment I rang for help to the safe delivery of the patient home, EMA acted totally professionally in every respect. Michelle who took my original call and Steve and Neil the ambulance crew members did all they could to smooth the process prompting the patient to say "well that was a lot easier than I thought it would be. I felt very safe in the good hands of the EMA staff". Thank you for your care and attention to detail. Nothing was too much trouble.