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EMA Patient Transport provides a comfortable, safe, and enjoyable private ambulance service for individuals who are not eligible for free transport, usually provided by the ICB or local authority. Our service is a paid for service for customers that require assistance to and from any sort of appointment, occasion, or needing transport from one place to another, like a care or nursing home. We provide private ambulances that are tailored to meet the patients needs, arrives on time and is secure and safe. We transport patients with varying mobility problems including bed ridden and recumbent patients. Our other services include Mental Health and Secure Transport, Bariatric transport, NEPTS, Palliative Transport and Court of Protection Transport. Visit our website or call us for more information on any of our services
Reviews 163
Lizzie Hart
Mar 10,2023I have been party to using EMA's service for secure transport on a number of occasions. I am a group registered manager of a couple of care homes in the local area (Dorset). EMA were effective during their service, the team were able to safely transport our resident from the care home to hospital. Despite the challenges that occurred I felt content that our resident was being well cared for. The team behind the scenes (office staff) were available to talk to me with concerns that I had prior to the transfer, they were knowledgeable, supportive and clearly had robust process's in place. My experience of EMA was that the service was outstanding, the care was outstanding, the response was outstanding from the initial MHA assessment and the crew were clearly being supported by an outstanding management team. On arrival to the home the crew asked specific questions about the individual to ensure that they had full insight into the persons needs this covered a range of areas including, physical and mental health, medication, triggers and behaviours that could occur. The crew also demonstrated strong knowledge with the client group we had within our home, they were able to actively manage risk and deescalate behaviours that escalated with no known trigger. The crew used least restrictive intervention making the individual feel at ease. I could easily identify that the crew had excellent training and clear knowledge in what they do. I highly recommend EMA to other managers that I speak to for transport services, I wouldn't recommend anyone else. I would always recommend this company for employment. The service is extremely effective in every aspect. Highly recommend.
Wendy George
Jan 25,2023Professional, friendly and thoughtful service. From my initial enquiry through to the booking process and transfer of my 92 year old step-father, I could not have been more pleased with the care we were given. A difficult extraction from the property was effortlessly managed ensuring the safe and dignified journey we had hoped for. Excellent service ⭐️⭐️⭐️⭐️⭐️
Anonymous
Jan 13,2023Responsive & caring service. Quick to reply to initial enquiry. Thorough assessment of the individual’s needs. Punctual, with excellent updates provided in the day. Would recommend EMA for any long distance transfer.
Chris
Oct 20,2022Long distance transfer for my Dad who has dementia, from hospital to care home. About 200 mile journey. Ambulance staff were wonderful (Kate and Sophie), my Dad had a nice and easy trip with them and they kept me updated on their progress throughout the day. EMA were also fast to give me a quote at short notice (only 2 days) whereas other providers still haven't even replied to me yet.
Trevor Hollick
Sep 24,2022My wife and I were transported back from Poole hospital yesterday by Steffan and Katie they were so friendly and professional thank you first class treatment. Trevor Hollick
Lori
Sep 22,2022They were prompt well prepared and handled the patient with dignity and care
Steph
Sep 18,2022EMA transport supported us in getting my Mother in law to our wedding. They were prompt with the pick up and made my anxious Mother in law feel at ease. They were also really relaxed in giving her some extra time to say goodbye to us before taking her back to the hospital.
Paul and Sarah
Sep 01,2022Very pleased with the service. The quote arrived quickly and EMA Patient Transport honoured it (unlike one other company). Everything was arranged quickly and without fuss. On the day, the ambulance let us know arrival time and were very thorough in preparing my Dad for transport. He had an excellent journey from Sussex to Dorset and the crew were marvellous. They kept me in touch with progress so that I could be at the new Nursing Home to meet him. Overall things could not have gone better.
Sarah King
Jul 15,2022Excellent. From the moment I spoke with EMA regarding ambulance transportation for my elderly mum to a nursing home I experienced efficiency, courtesy, and kindness. The quote was sent to me very quickly. The ambulance crew were wonderful with mum and kept her engaged all through the trip. I was so glad that I made the decision to use EMA.Truly professional from start to finish.
Lily Lowe-Myers
Jul 14,2022Had a a great experience booking an ambulance to move my dad from Hastings to Nottingham. We needed it for the next day and I was so grateful to find this team. It was easy and quick to book and Alan and Sharon were both fabulous - kind, punctual and efficient..... Very gentle with my dad who was very confused. Thank you so much for enabling a speedy and compassionate return home for him.
James
Jul 02,2022Very professional and polite. Good service.
Sara Pracy
Jun 27,2022An excellent transfer by Davyd and Stefan. They were really friendly and entertained me on the journey. They looked to my every need. Would highly recommend EMA. Sara
Andrew
Jun 17,2022My Dad was transported across the country via EMA transport. He was well looked after throughout the journey which helped put his mind at rest. i would recommend EMA for private transport.
Tracey Bolton
Jun 13,2022I have given this company's details to my clients looking for patient transport and had some great feedback. They have been punctual, friendly and go above and beyond to help. Thank you for making the transition easier for them all.
AN
Jun 10,2022Excellent service. Helpful, understanding staff - provided transport for a difficult transfer at short notice from home to care home. Very professional.
Linda
Jun 06,2022The service was exceptional with very kind and caring staff dealing with the transfer from one nursing home to another. The staff were extremely caring and courteous. The family will certainly use EMA in future.
Alan B
May 25,2022EMA responded to my short notice request for transport in a very caring supportive manner following up with updates until a date was agreed. The crew were very professional, managing baggage, oxygen equipment and myself with appropriate care and understanding at both ends of the journey.
Lizi
May 20,2022Private transfer of elderly frail relative between care homes. Friendly, calm, kind, caring staff made what could have been a very stressful experience very smooth. Clean, comfortable ambulance. I was able to accompany my relative and made very welcome. Thank you.
Allan B
May 12,2022Polite, professional and well presented team. Very clean and up to date ambulances. These guys will make any journey stress free with their friendly chat and reassurance.
Unit C11A, Admirality Business Park, Station Road, Holton Heath, Poole, BH16 6HX, Dorset, GB
http://www.emapatienttransport.co.uk
friederike maeda
Apr 13,2023My experience with EMA (my crew members were Rob and Shane) was excellent ! From the moment of bringing me down in a carry-chair from my 2nd floor flat , conveying me to my destination some 50 minutes away (while avoiding pot holes and speed bumps) to returning me after my visit up to the second floor again , what could have been a daunting prospect , turned out to be a pleasant "outing" to the countryside . I have had many patient transport journeys with other companies , and EMA were by far the best . Well done , guys !