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EMA Patient Transport provides a comfortable, safe, and enjoyable private ambulance service for individuals who are not eligible for free transport, usually provided by the ICB or local authority. Our service is a paid for service for customers that require assistance to and from any sort of appointment, occasion, or needing transport from one place to another, like a care or nursing home. We provide private ambulances that are tailored to meet the patients needs, arrives on time and is secure and safe. We transport patients with varying mobility problems including bed ridden and recumbent patients. Our other services include Mental Health and Secure Transport, Bariatric transport, NEPTS, Palliative Transport and Court of Protection Transport. Visit our website or call us for more information on any of our services
Reviews 163
Jason Cale
Feb 03,2024Michelle was simply amazing. It was very difficult for me to arrange transportation for my mum to take her from London to Bournemouth as I reside in Australia. However, Michaelle made it easy, painless, and efficient. Mum was over the moon with the staff interaction and is now safely at the home of my choice. Thank you Michelle - you are an absolute lifesaver.
Maxine Rhodes
Jan 31,2024Very helpful staff. Well organised and easy to book what was needed. Kind and respectful staff.
ZFG
Jan 26,2024My mum, Patricia, was discharged from Bmth hospital today. Ambulance Crew, Matt and Pete, took her home as she wouldn't have been able to get home safely otherwise and she said they were absolutely brilliant and really lovely people. She tried to give them a thank you fiver which was politely declined. But mentioned a review. So. Thank You Both Very Much from Mum (hop-along) and Me (full of a cold) xx
Jean Dennett
Jan 24,2024I organised this transport for a friend who was transferring from Queen Alexander Hospital Portsmouth back to Broadstone. Everything went smoothly, and she was taken good care of.
Katie Damiani
Jan 17,2024We met Steve and Neil yesterday from EMA when they transported my mum home from hospital. They were so kind and friendly. Offered a very professional and efficient service. So thank you very much! We wouldn’t hesitate to use EMA again.
Teresa Kelleher
Jan 16,2024Wow what wonderful ladies ! Lovely and kind xxx Both very professional yet caring and funny too! Plus they loved my dog so they get my vote 100%
Dawn Eccleston
Jan 16,2024A friendly and efficient service throughout. Thank you.
Angela L
Dec 16,2023I had to arrange for my disabled bariatric brother to be moved out of the family home of 50 years. I honestly had no idea how/where to turn and I eventually came across EMA. After several communications between Lisa and Michelle who were absolutely brilliant and so supportive, the move day finally came around. Matt,Michelle and 4 other crew members arrived with plenty of time. My brother was located upstairs in the home and they moved him out with minimal disruption. It made my most fearful day the easiest and least stressful ever. Unfortunately, the move was then delayed due to a situation out of our control and they did everything they could to help my brother and keep him relaxed and comfortable. We finally got the key late in the day and they were so professional up to the end when they were waiting around for over 5hrs. I can honestly say they were my saviours and I can’t thank them highly enough for their total dedication, commitment and professionalism plus being so kind to my brother and I. 200% service!! Thank you guys. You were totally amazing.
Ann
Dec 16,2023Rob and Julie were very helpful , very thoughtful and very efficient . Both extremely kind on a difficult journey from Hampshire to Kent .
Susan
Dec 15,2023I have to to give full marks for the patience and care given to a disabled lady when transporting her to a care home. Thank you so much.Margaret.
TW
Dec 13,2023Very helpful and professional and dealt with the transfer of an elderly lady with efficiency and kindness. Would be very happy to use again and recommend
Andrew Watkins
Dec 08,2023EMA carried out a same-day transfer of my mother from her house to a local care home. They were available on the day I called them to make the transfer that day and the crew who moved my mum were very kind, considerate and caring. Thank you to everyone at EMA.
C. Harrington
Dec 08,2023Outstanding service from Sam & Amanda. They moved my mother-in-law from her home in Crowthorne to a care home in Wokingham. Sam & Amanda were very caring, patient and sensitive to the fact the mother-in-law was leaving her home after 60yrs of residency. Sam & Amanda are a very ‘can-do’ and positive team who helped us through a challenging physical lifting task, whilst also being very sensitive to the situation.
Mrs Honeysett
Dec 01,2023Thank you Michelle and Matt for your professionalism and kindness yesterday with transporting Tony to PGH! We couldnt have done it without you and we will definitely be using you again! Thank you both and the Company for an excellent Service
Martin Knight
Nov 21,2023I cannot fault the service I received from EMA yesterday. The crew, Steve & Sophie, went beyond my expectations. They attended to my 95 year old mothers needs and made the 6 hour journey trouble free. They were very professional indeed and I would not hesitate to recommend the services of EMA.
Paul
Nov 16,2023We had to transport our very poorly sister from a hospital in Birmingham to a care home near us in Christchurch. We were extremely anxious about the ordeal for her and what would be involved. Everyone at EMA reassured us throughout the process, arranged transport at short notice, and the team on the day provided an excellent service, were very respectful and most reassuring throughout.
Helen North
Nov 15,2023From pick up to drop off I can't thank the EMA Patient Transport team for making my mum's move so smooth. I was very apprehensive about getting mum out of the house to her new home but they were amazing and moved her with ease. The team were so nice and friendly, I can't recommend them enough and I wouldn't hesitate to call on them again if needed.
MARTIN AXON
Nov 03,2023The Ambulance Team arrived when agreed. The people were an absolute pleasure to deal with. Very helpful and supportive also treat you as part of a family for all the time they are with you. Such a professional organisation.
Samantha Tiller
Nov 01,2023From the moment I contacted EMA, Lisa and Michelle were so helpful and answered all our questions and concerns and immediately put us at ease. We were moving my mother, who is bedridden with dementia, to temporary accommodation and we were finding everything so stressful. The ambulance with Sam and Julie arrived early and they were so relaxed and friendly that it took all our stress away. We knew everything was going to be ok & we felt confident with EMA. Sam & Julie were so considerate about how to move my mother and took their time assessing the best options thoroughly. The ambulance & staff transported my mother to her new accommodation so effortlessly. It was a smooth and slick operation, really fantastic. Julie chatted to me in the ambulance with my mother and I felt very relaxed. My mother was also very relaxed during the process which was a relief. The whole team is absolutely brilliant and it is an excellent professional service with a kind & human approach which is so needed when you are doing something like this which is often difficult. We will be using EMA again to move my mother back home and I would highly recommend their services. Thanks again Lisa, Michelle, Sam & Julie
Unit C11A, Admirality Business Park, Station Road, Holton Heath, Poole, BH16 6HX, Dorset, GB
http://www.emapatienttransport.co.uk
natalie
Feb 14,2024My dad has complex disability needs and is in palliative care. I was desperate to get him to his favorite place by the sea. EMA were exceptional from start to finish in correspondence with Michelle to Sam and Julie transporting my dad with skill and kindness. The little things like Sam picking up that my dad liked tools (like him) to Julie’s (ace driving skills) and chatting away to my mum. It was a great day that we will all remember forever, thank you 🙏