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EMA Patient Transport provides a comfortable, safe, and enjoyable private ambulance service for individuals who are not eligible for free transport, usually provided by the ICB or local authority. Our service is a paid for service for customers that require assistance to and from any sort of appointment, occasion, or needing transport from one place to another, like a care or nursing home. We provide private ambulances that are tailored to meet the patients needs, arrives on time and is secure and safe. We transport patients with varying mobility problems including bed ridden and recumbent patients. Our other services include Mental Health and Secure Transport, Bariatric transport, NEPTS, Palliative Transport and Court of Protection Transport. Visit our website or call us for more information on any of our services
Reviews 163
Ms Marilyn Thompson
Oct 17,2023I have used EMA on several occasions this year, and I have found the crew to be polite, respectful and professional at all times. I will continue to book and use this Private Ambulance service for my mother for the foreseeable future. Also from the enquiry stage I have spoken with Michelle on several occasions and I have found her to be professional at all times.
Sophie
Oct 11,2023From the first contact with EMA to the safe transportation of the patient, EMA were efficient, helpful, professional and so kind. Hospital appointments can be stressful for elderly patients but EMA gave us peace of mind. Would highly recommend.
Julie Moody
Oct 02,2023We used EMA to transport my Mum who has dementia and a recent stroke, from Cambridge to Dorset. Myself and Dad were able to be with Mum and lovely Julie from EMA in the back of the ambulance with her. The staff were friendly, efficient, respectful and very helpful and attentive. I was very concerned at this big transfer for my Mum and Dad but they made everything easy and stress less. The ambulance is spacious and spotless and had plenty of room to also take our luggage. A local company that is and deserves to be growing and doing so well. Forever grateful. 100% recommend. Thank you
Michael White
Aug 29,2023EMA responded promptly and efficiently to our first enquiry regarding the transfer of an elderly relative with dementia and other health issues from one side of the country to another. This gave us the confidence to book with them rather than their competitors and we are so glad we did. Michelle in particular was super helpful, phoning with regular updates prior to the date of transport and then during, as did the two very kind ladies who looked after our relative through the journey. The pick up/the journey/the 'delivery' all went off very smoothly. Thank you EMA, super job.
Denise Viviers
Aug 25,2023As a manager of a nursing home, i cannot recommend this team enough. They reassured myself and my resident from the moment they entered our nursing home. Friendly, professional and got the task done! One delighted resident, and one happy manager. Will definitely recommend this team. A1 service! Well done.
Rachel
Aug 24,2023EMA moved my Dad from home to a care home. The logistics of getting him from bed into the ambulance were far from simple as he is virtually immobile and the house has steps, but the team worked it all through. They explained what they were doing all the time which provided reassurance to Dad and to my Mum who has Alzheimers and obviously to me. The team were very caring and friendly and gained Dad’s trust in a very short space of time as well as grasping his mobility issues and thinking through what was best for him. The booking process was simple and efficient too, again with lovely staff dealing with my enqiry. Excellent service that I would highly recommend.
Andrew Hudsmith
Aug 23,2023My mother was in Yeovil Hospital and EMA Patient Transport was very kind and helpful to get my mum home and comfortable in the house again. They did it with no difficultly like others have had.
Jane Graham
Aug 18,2023The two guys turned up to take my mum on a 4 hour journey to her new care home and they were absolutely lovely. They called me to let me know she’d arrived safely. Extremely positive experience with this company.
Mrs Sara Newbury
Aug 17,2023From the moment I contacted EMA office for a quote to the delivery of the service they acted efficiently and effectively. The team transporting me and my father from Poole were punctual, qualified to help him with his needs and reassuring. I recommend them highly. Thank you.
David Irwin
Aug 11,2023EMA carried out a move of my frail 92 year old mum from East Anglia to the South West. Right from initial contact through to the journey, Michelle was brilliant and provided excellent advice and help at a competitive price. The ambulance team (Rob and Julie) looked after my mum for the nearly 5 hour journey keeping her spirits up. They handled the handover to the staff at the new care home in a professional way. I cannot thank them all enough for their excellent service and kindness to my mum
Sam
Jul 18,2023Quick response to quote request, excellent communication, Michelle was really great. The actual transfer service was great too - we were kept informed, the crew were lovely, and Mum arrived safe and sound, in good time too!
elaine hopes
Jul 06,2023EMA patient transport recently transferred my elderly, frail mother from a care home in Lancashire to a care home in Poole. Michelle arranged for a paramedic crew with an ambulance where my mother could rest lying down, and to receive the care she needs. The three paramedics - Jade, Rachael and Sophie, were in touch with family and care homes at both ends of the journey, and were professional, caring, and efficient. My brother was impressed with how well my mother was on arrival in Poole after such a long journey. The communication from the start of my enquiry, through the transfer, and the follow up, was excellent, and took the stress out of the whole process. I would certainly recommend and use EMA patient transport again.
charleshugs
Jun 19,2023The team was fantastic, Michelle was excellent at sorting out the requirement and the whole experience was very good. They are a professional team and offer good value. Thoroughly recommend them to everyone
Jack Newman
Jun 16,2023No concerns. Daughters state "they were excellent"
Mark Lloyd
Jun 05,2023Julie, Ronan and Shane were great taking my mum, a nervous 85 year old lady with Parkinsons disease from London to County Durham. If you need to take someone on a long journey, EMA are fantastic and their staff will always take care of the passenger.
Customer
May 25,2023Had EMA transport my parents from Dorset to Lincolnshire. Outstanding from start to finish From making the booking to meeting the crew it was clear I’d made the right decision using this company. Helpful is an understatement Michelle in the booking department was amazing and well the three person crew totally fantastic kind, helpful and full of fun.one hundred percent recommend this company.
Purplehaze
May 18,2023Excellent communication from managerial/administration staff from start to finish. They were informative and reassuring, with regards to any questions I had. I was told by a family member who travelled with my mother, that the ambulance crew went the extra mile to keep her entertained and comfortable throughout the 250 mile journey. Thank you, EMA!
Emily K
May 15,2023This morning we had Shane and Ronan to assist us transfer an older lady out of bed. They were absolutely fantastic! Very friendly, patient and gentle. This lady has had a rough couple of weeks and these guys made the whole experience so much better for her. Thank you ever so much for your assistance.
AMANDA
Apr 22,2023From the office team of Lisa and Michelle through to the three man crew who transferred my father from the Isle of Wight back to London, my family and I couldn't fault EMA's Patient Transport service. My father was treated with care, respect and courtesy which made his almost 6 hour journey a comfortable and pleasant one. A huge thank you from all of our family.
Unit C11A, Admirality Business Park, Station Road, Holton Heath, Poole, BH16 6HX, Dorset, GB
http://www.emapatienttransport.co.uk
Jane Shanahan
Oct 26,2023Really impressed by the services Sam and Team offer at EMA Transport. Reassuring to see the high standards of staff training and equipment used to be able to deal with all situations for transporting patients/loved ones safely and with care.