Delivery was very fast. Everything was exactly what I had ordered. I did cost comparisons again, and it was by far the least expensive for quality products. We do a bulk order for school supplies every year, and will definitely keep using Encore Data Products.
Order was just as it should be. Received quickly exactly as ordered.
The product arrived as planned. Value received.
As always my interaction with Encore Data Products was helpful, positive and 100% satisfactory. Tim and Tarin helped me today. We are looking to re-order the same earbuds that we have purchased in the past. This item is not available because they are in a slow shipping process. Tim suggested two other products that may meet our needs. Tarin has shipped us samples to test with our equipment. many thanks for the great customer service. Sharon Longacre - Conference Systems
Great shopping experience!
Nice looking product that seems to be well made. Shipping was fast and packaging was adequate enough to ensure no damage. Have yet to use the headset, but anticipate no problems.
exceptional service.
I am so happy with the customer service. I will be your customer for life!!!
Thank you for your helpfulness!
The Encore agents are courteous and professional, and keen to ensure customer needs are met. They are informative and have a good knowledge of product, and are willing to work with the customer for as long as it takes to come up with options and solutions.
I was looking for replacement ear covers and disposable cover for my church. Went to the company direct and they wanted to charge a huge amount for shipping. After contacting your company…the response was very quick btw. I was given a much more realistic price for shipping. Your staff was very pleasant and helpful. Living in Hawaii is really strange when ordering things from the mainland. A lot of companies are still in the dark ages and estimate shipping like we are a foreign country. Thank you so much…cant wait to install the headphone cover??? Guy
order was correct and delivered on time
I am very satisfied with the level of quality of the children's indestructible headphones! I had to use the 1 year warranty due to the cord breaking where you plug them into your device. The staff was very helpful getting them replaced. I liked them so much I bought 2 more for my other grandchildren! You will not be sorry purchasing these headphones!
Headphone is well made and blocks out other noise's in the room. It's nice to be able to turn the volume up or down to your likeness and/or needs. Other headphones that claim the same are very expensive ($100+) and can't compete with the quality and construction of this headphone. When I listen to music I can't hear any outside noise. While doing computer work, the grand children play, yell and talk loud while playing and I don't hear them. Family members get in front of me and i have to take one side off in order to hear what their saying. I can't emphasize enough how well-made the headphone is and I'm going to buy one with the microphone next while the price is still low.
The communication was great! When the order was not available I was called and given the option to wait or cancel, I waited and ended up with a great product. I will use Encore again.
Good customer service
I believe this is the order for the headphones I recently purchased. I was pleased with the timely delivery but I have not tried them out yet! Thank you!
Update: Within 30 minutes of writing my original review, I received a call from the company letting me know that I should receive my refund shortly. I never asked for a refund but it hit my bank account this morning, less than 24-hours from the time they sent it! I asked if they wanted me to return the defective product, was told no need to return it. I am TRULY IMPRESSED with the level of customer service and effort to make my customer experience better. I will buy from Encore Data in the future. Hopefully this was a one off. Everyone deserves a second chance, especially when they do right by you! I received the headsets with mic within the time that was promised but after only a few days, they stopped working. People can not hear me when I speak into the mic. VERY DISSATISFIED with this product. I knew because of the price point that they were bottom of the line in quality. However, I did expect more than a week out them!
Their customer service is great and they have awesome prducts.
Courtney - Bootheel CrossFit
Sep 01,2021This is my 3rd order with encore and I’ve always had a great experience. Product is as described, affordable price and ships quickly. Will keep reordering!!