Epos Now

Hosted by David Simmons

4.5 (802 Reviews)

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Reviews 802

4.5

Out of 5.0

Raymond Watson

Feb 05,2025

No real Cons to talk about! I've run two business' where we changed to Epos Now and both have improved our business effectiveness immeasurably.

Siobhan Kiernan

Feb 05,2025

Really easy to use, great back end support. Yan Cheung was very helpful.

Jo

Feb 05,2025

Robert Fletcher assisted me with Epos issues today. I have to say he was Patient and efficient and resolved all my issues and taught me how to resolve issues myself too. What great customer service. Thank you Robert.

Melissa

Feb 05,2025

Mikel was patient and kind. He resolved my issues in 5 minutes. Grateful and thankful for his assistance.

10twenty6

Feb 05,2025

Clear instructions and easy to understand. He helped me solve the problem perfectly and quite quickly.

Alex

Feb 05,2025

Great great

Bobbie

Feb 04,2025

I was really surprised at how great the customer service was - both thorough and patient. Thank you.

Richard and Diana Purssell

Feb 04,2025

Phone answered reasonably quickly when technician was able to access the till and identify the problem.

nikki

Feb 04,2025

very effiecient went above & beyond to show me how to get what I needed

Alex

Feb 04,2025

Sophie was very prompt to be able to identify what the problem was and was quickly able to resolve it equally quickly. Sophie clearly understands the EPOSNOW systems very well.

Lauren

Feb 04,2025

Absolut sham of a company! Not only when trying to set up the till system, the person trying to assist had no idea how to do what I wanted. I was being shipped from person to person and no one was really wanting to help. When I took out the system, I said I wanted the CNP option to manually take card payments over the phone. No problem, I was told. This wasn't possible and to use the pay by link option - didn't want that thats why I asked for the other. I was getting charged over the odds then as I wasn't using the card machine. Richard the inital contact was so pushy, and so rude. Red flags all over the place, I should have known better. Alas I ignored it and am stuck with a machine half set up that doesn't work. From the day I opened my shop I let them know that the till wasn't working - it was so slow. Luckily I was able to get a loaner of someone in my area to be able to get going. I was told I would get a replacement sent out and to pack it up as the person I spoke to couldn't see what the problem is. Every few weeks I kept calling about the same issue to the response let me log in and see whats happend. They refused to send me a replacement because "we dont do that" Not to mention that we had been told we would get a free secondary location to use the software on the back office. To not mention that the card machine had one as well and somewhere along the line I ended up paying for 3 subscriptions monthly when I wasn't supposed to be paying anything. So much out of pocket, and the device was hardly used. Customer service is almost no existent, and good luck speaking to a manger, they never call you back.

Lauren Marshall

Feb 04,2025

Excellent. I've always been happy with the product and how easy it is to set up and bring into operational use. But the best thing is the support team who are very able and efficient in fixing those little issues the team come across regardless of whether its a till issue or external factor.

Adam Campbell

Feb 04,2025

Easy to set up, easy to use and training can take a few minutes to do the basics. There are good on-line help guides but the Technical/Support team on the phone have always fixed any minor issues we've had, usually not to do with the product but maybe a Wifi or knowledge issue. Product is not expensive to buy and running costs are low.