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Reviews 886
Elizabeth Clarke
Jul 23,2024I’d give 0 stars if I could. One of the worst companies for dresses. They encourage you to measure yourself and enter your measurements into the website and they tell you what size to order. I did that and the dress was absolutely huge on me, like a tent. I emailed asking for an exchange but they didn’t have the size I needed, so I asked for a refund. I was originally told they couldn’t do a refund because it was a ‘final sale’ dress. I told them this was against the law and that I am entitled to a refund. They then proceed to ask me for loads of photos of the dress, the measurements of the dress, photos of a tape measure next to the dress 🙄 they sent all of this to the tailor who decided 5 days later that the dress was in fact too big and that their website in inaccurate and processed the refund. You have to pay for postage to send your items back. There wasn’t any form of apology. Would never buy anything from this company again.
Kimberly Amic
Jul 23,2024I have bought over a dozen dresses and have been absolutely amazed at the quality and fit. Normally copious amounts of alterations are needed and these come in almost perfect for me. I’ve gotten many compliments on each dress and have sent so many of my friends. It’s a running joke we decide who is wearing which style of dress to each event.
Rhiannon-Faye McDonald
Jul 23,2024I had to return one of my dresses as it didn’t fit. I’ve provided proof that it was received by them 6 weeks ago (you have to pay for special delivery - £9 for proof of postage and delivery) and yet I still haven’t received my refund. I’ve been told 3 separate times that it’ll be in my account in 3-5 working days, and every time I’ve had to chase it up because it never arrives. They’ve just told me “the system must have missed it” but honestly, how is that possible 3 times? It feels like they want to make it so difficult to refund that you just stop bothering and then they get to keep the dress and the money. Beautiful dresses, but if there’s a chance you might need to return then I’d steer clear. Edit 25th July - apparently leaving a poor review on here is the way to get their attention and prompt action. The refund was processed within hours and I’ve received it this morning. I also received a phone call to apologise for the service received… and to ask me to remove this review…
Lou Payerne
Jul 21,2024Actually the dress was really beautiful but I had to send it back. I had a little problem with my email but the assistance has been really comprehensive and nice to me. Thank you for all, I really recommend Ever Pretty 😊
Marine Gobin
Jul 20,2024Aucune réponse du service client pour renvoyer des articles !!!! C'est inadmissible
Natasha Close
Jul 19,2024Just bought 6 bridesmaids dresses from this site. I used the sizes that was on the website not what the usual UK size as they were all different size ladies. I would say to go down a size still as they came up a little large, luckily with the belt that came with the dresses most couldn't notice. I did have to send 2 back for smaller size and the customer service team were great. They responded to my questions quickly and arranged the exchange quickly. I posted the larger dresses on a Monday and by Thursday the new smaller dresses had arrived. They fabric and quality of these dresses was far better than I imagined for the price. Thank you so much 🙂
Daniel I. Riensche
Jul 18,2024The dresses that we received were both well fitting and in good shape! Quality product for the price, worth the investment.
Ellie
Jul 17,2024Great service. Fast delivery! Quality of the dress is amazing. Will recommend and will use ever pretty again
LEMOT
Jul 16,2024J'ai commandé 3 robes pour une occasion, je voulais pouvoir essayer et choisir. La qualité est assez bonne mais je souhaite retourner les robes non sélectionnées. Après 3 mails de demande de retour, aucune réponse. Aucun moyen de retourner les articles. Je trouve ça déplorable à l'heure ou d'autres sites proposent un retour simple et rapide. Je ne conseille vraiment pas ce site.
Sonja Quinonez
Jul 16,2024Bought this BEAUTIFUL dress and had to send back first order because of sizing. Shipping of replacement one was super fast. I returned the size that didn’t fit but I did NOT follow the return process accurately (tracking info for return and receipt). Cleaning up my email I realized I never got a refund. It’s been since February and now it’s July. My inquiry email with customer service about refund revealed my error BUT the next email was giving me credited refund! I don’t know how that worked out but $50 is $50! Appreciate the Herculean efforts on my behalf. Kudos to Khalil, Richel & Eloisa who made this refund happen!
Adam Lichtman
Jul 15,2024Very helpful. Amazing costumer support. Would recommend again
Cheryl Nair
Jul 15,2024Initial delivery of prom dress was amazing could not fault them. Our issues came when we returned the dress as it did not fit. Cost of dress £58.99 but was refunded £50.14 why do this???? It even cost me to send back. Not impressed with the return service. Do not expect an answer to this disappointment as it seems only happy customers get a response
Christiane G.
Jul 14,2024j'ai acheté une robe de demoiselle d'honneur ever-pretty, le site est très fluide et très bien construit, j'ai mis très peu de temps dans ma recherche. J'ai reçu cet article très rapidement. La robe me va très bien et d'un très bel effet. Très bonne qualité. je suis très satisfaite de mon achat.
Ruth
Jul 13,2024Since posting my review Ever-Pretty were quick to contact me and the return was sorted and refunded within a few days. Dreadful have tried to return two dresses nobody responds to emails
J hayes
Jul 13,2024I ordered 5 dresses 3sized 20 (too big), 2 sized 18 (one was too long) one dress size 18 was apparently made to order. However this was delivered the same time as the other dresses. This made to order dress was so much smaller than the other size 18. Extremely disappointed as the company refuses to even acknowledge the fact that the miss sizing could actually be a genuine mistake on their part. Refused point blank on a refund. All dresses will be sent back. I have no use of a dress that doesn’t fit me. Also such a pain having to contact to arrange returns, take forever to have a reply from the online chat. Would be so much easier to send a returns note with address inside the order. Lost faith in this company so won’t be ordering again neither will I recommend them. Also you have to send the items back tracking at the cost of normal postage. 5 dresses ain’t gonna be cheap. Hugely out of pocket!! Will never ever recommend to anyone❗️ ❗️
Julie
Jul 13,2024Beautiful dress but didn’t fit so I sent it back. Customer care was good. I would have preferred a returns label in the package rather than having to print it out as I don’t have a printer so had to ask my neighbour to print it. Received my refund promptly.
Elaine Hernandez
Jul 13,2024Really Good
Jenny Vickerstaff
Jul 12,2024I ordered two dresses, both in different sizes. They were standard sizes, not made to measure. Now ever-pretty are stating they’re made to measure and will not refund me any of my money. I am currently awaiting a response from them but am yet to receive one. I am not happy with this company and it seems their customer service is appalling. Don’t ever shop here!!
Sarah Preater
Jul 12,2024Ordered a dress for a wedding I’m attending. The dress was lovely but was too small. I contacted customer services who were extremely helpful and arranged for another size to be sent if I returned the other one. Very quick to respond and resolved very quickly. Would definitely use them again.
Hayley
Jul 24,2024I ordered 4 bridesmaid dresses which are all different styles/sizes but the same colour. The dresses are all lovely, however one has arrived damaged (it has a noticeable pull on the chest). I took photos and emailed Ever Pretty the same day that the delivery arrived and they offered me an exchange but said I'd have to pay return postage. I pointed out that this is against my consumer rights as they sent me a faulty item. I requested a postage label be sent to me and was asked to provide a photo of the dress tag, which I immediately did. I have not had responses to any of my emails since. This has been going on for weeks, I have not been sent a replacement and I get married in 5 weeks. I'm now panicking as I have a bridesmaid with no dress, she is pregnant and will need time to have alterations done. Customer service has been shocking. Really disappointed as lovely dresses.