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Reviews 886
Noemie
Jun 19,2024Robes venant de chine mais reçues en 10 jours. J ai pu facilement me faire rembourser celles que je n' ai pas gardées. Le service après vente était top et j ai été remboursée en 1 semaine. Les frais de livraison de retour sont à notre charge mais le rapport qualité prix des robes étant excellent, ça vaut le coup d acheter sur ce site.
L Frisby
Jun 18,2024I placed an order for one dress in two sizes. One fitted perfectly, so returned the 2nd dress. This process was very simple and easily communicated to me via email. The information was clear and easy to follow. I received a full refund invite the time frame advertised. The dress that I kept is beautiful and good value for money.
Firmansyah Kasim
Jun 18,2024Ordered a dress for my wife from ever-pretty. The dress is really good and it came earlier than we expected (only 3 business days, although they said it might take 4-10 business days).
Nicolas “NyCko”
Jun 18,2024Ne respecte pas les délais d'envoi. De plus des frais s'ajouteront au niveau de votre banque car hors UE... Pour les retours c'est tout aussi compliqué et à nos frais donc ça fait cher pour une erreur de taille. Je déconseille fortement, il faudrait même tout simplement les boycotter car voir un siège FR pour tous ces frais supplémentaires c'est abusé.
Norma Marshall
Jun 17,2024I haven't had my dress on yet as it is for my daughters wedding in November, but when I tried the dress on I was blown away and so was my daughter Material is so so nice fits perfect in petite no alterations what so ever great place to shop you will definitely find your dress and any colour at great prices Go on and try the shop
Lysiane
Jun 15,2024J'ai commandé 2 robes pour un mariage. L'une m'allait très bien, elle est de bonne qualité, et avec les mensurations précisées, la taille commandée était la bonne. J'ai souhaité renvoyer l'autre, j'ai obtenu rapidement les modalités de retour et j'ai été remboursée rapidement. Je recommande donc ce site, qui peut sembler peu fiable mais qui l'est pourtant totalement (le fait de pouvoir payer avec PayPal en est la preuve).
HH
Jun 13,2024Dresses are nice and good value but they charge a ‘restocking fee’ if you return over 3 dresses - which is insane as the dress sizes are not uniform, some I am a 10 and some I am a 12. They also make you pay to return the item via tracked delivery. Bit of a joke for an online company
Despina Soteri
Jun 12,2024I wish to apologise to Ever pretty IHAD a lovely customer service explaining how sorry they they were and they will offer me a refund of the part payment and my returns fee … watch this space !!! I BE BACK!
Anonymous
Jun 11,2024I bought a dress for a wedding in April 24 and it didn’t fit. I contacted Debenhams (who I bought the dress through) and they advised that Ever Pretty were the company that I needed to contact for a refund. I have sent proof of return and the company have agreed that I am due a refund. Yet almost 3 months later, I am still waiting for a refund!!! I keep being told to wait 3-5 days, or wait another 3 working days but the refund still hasn’t been processed. I will NEVER buy from this company again. Please avoid at all costs!! Wish I had read the reviews before I bought the dress. Company is an absolute shambles.
Mrs Daryll Jonnson
Jun 11,2024I placed my first order with this company a little apprehensively as other online companies I tried were a waste of time. I was so thrilled when I received my dress. It was absolutely beautiful and exactly as described. Ordering was simple and delivery was quick. I cannot recommend Ever-Pretty enough and will be ordering again one day from them. Daryll Jonnson
Christine F
Jun 09,2024Be very careful folks. The sizing is not true to UK. So, a 16, is about a 12. This is probably in their sizing. However, if going to sell as 10,12,14etc then that is what they should be. If not then sell as S,M, L etc. cost a fortune to return. Beware. Nice guy from Ever-Pretty called me and apologised for the difficulties with the sizing, took all details and said would be passed onto their tailors. I have my dress refund and a refund for the delivery which is great. Still cost me £10 to get it back to them 'tho'! But good they listened to me and refunded the delivery at least.
Nina
Jun 08,2024Site fiable et serieux. J ai acheté une roble elle etait un peu grande j ai fait un retour on m’a envoyé rapidement l autre robe. Sinon on a rapport prix qualité. Je recommande
Sharon Stratford
Jun 07,2024I returned 2 dresses with an authorization from Ever Pretty. I received credit for just on dress. The quality of the garments was satisfactory but customer service is extremely disappointing. Buyer beware
Jeniffer King
Jun 06,2024I received a dress that was stained and discolored, all I wanted was an exchange or refunded. The customer service line says nobody is able to take your call leave a message and your email so I did, I've heard nothing back. I have emailed them twice and have heard nothing back! If anyone has had a good experience then I'm happy for you, as for me NEVER AGAIN. and my family and friends won't be ordering from them either. All I wanted was an exchange or refund, and I didn't even get a phone call or email answered...poor way to run a business!!😡
Gilleron
Jun 06,2024Bonjour, Impossible de retourner une commande car nous n’arrivons plus à aller sur le compte client 😡. Très insatisfait du site
Lara Little
Jun 05,2024I have an annual Gala event to attend every year. With malls and shops closing it’s become quite the fight to find quality dresses online. I was able to purchase 5 dresses, I chose afterpay to pay in small amounts. I knew I was only going to pick one dress. I made my selection, sent back the remaining dresses and emailed the team of my return. Took a photo of proof and within 1 day I was refunded from afterpay and my bank. They were delightful but to work with! I’ll be sure to do business here again ! Thank you Ever-pretty for ease of return and quality dresses !
Marie from Glasgow
Jun 05,2024I returned a dress, using the return to sender details on the package. Ever pretty advised this was not the correct address when I sent them proof of posting, I have returned a dress to god knows where and Ever pretty are no longer responding to my e mails, I have also tried to call using a number from a previous e mail from Ever pretty, the lady was rude and unhelpful. I have been left in limbo after paying £103.00 for a dress I have returned with no way of retrieving a refund.
Alice Rose
Jun 04,2024Didn’t realise that it was coming from china, it was very difficult to track directly with everprettyuks website once shipped, I had to use another completely unrelated app, it said it was delivered when it hadn’t been and when I tried to report it there was no quick way to alert them that I hadn’t received the dress, 2 days later I received it from someone who had found it delievered outside their home, so it wasn’t delievered to the correct address ( I did triple check) I’m unaware of which courier this was as obviously I didn’t receive it from them directly. As far as the dress goes it’s decent quality, could be packaged slightly better and for the price it’s slightly high when comparing to the quality but not awful. I do quite like the dress but don’t appreciate the stress of the shipping especially as it cost £10 for standard which it shouldn’t if it was a UK company
Anne Sophie
Jun 02,2024J'ai commandé 2 robes avec un peu d'appréhension, mais commande reçue ce jour, 2 semaines de délai, top. Les robes dont conformes au site internet et magnifiques. Pour les tailles j'ai suivi les tableaux et elles tombent impeccablement. Merci!! Je recommande ce site et j'y retournerai!!! Oui, il faut repasse mais c'est normal.
me smith
Jun 19,2024I loved the latest dress that I got!!! It was so comfortable and I loved the color. Return of another one was about $15 but worth the price of the dress.