To leave a review you need to be logged in
Reviews 886
James J
Jul 19,2023I recently bought my wedding dress from Ever-Pretty. I was initially apprehensive about buying it online but was really pleased when it arrive. It was good quality and a good fit. It arrived really quickly and was great value for money. I would definitely recommend this site.
Karen
Jul 18,2023Wonderful experience. I ordered a sequined dress that was gorgeous. My husband liked it but not on me 😬. I had to agree that the cut wasn’t good for my shape but it was so pretty. Had to return and it was simple! Customer service was outstanding. I’ll be back. There is a dress out there for me.
Grace
Jul 18,2023Order #EPSITEUK193307 Dear Customer Service, I am writing to follow up on my previous communications regarding the dress order I placed with your company. Despite my attempts to resolve the matter through email, I have yet to receive a response regarding my request for a refund. As I have previously explained, the dress I ordered was intended for my daughter's school prom, which is scheduled to take place on the 18th of July 2023. However, due to the delay in shipping and the lack of information regarding the estimated arrival date, I had to make an alternative purchase from another vendor. I am pleased to inform you that the dress from the alternative vendor has already arrived in a timely manner, negating the need for the dress I ordered from your company. Considering these circumstances, I kindly request that my order be canceled immediately, and a full refund be issued to the original payment method. I trust that you will understand the urgency of this matter and provide a prompt resolution. Please confirm the cancellation of the order and the initiation of the refund process at your earliest convenience. I expect to receive a confirmation email with the refund details within the next few business days. Thank you for your attention to this matter. I hope to have a swift resolution to ensure the timely return of funds. Yours sincerely, This is their response mind you they haven't sent the item yet but won't refund me or even answer the email after many emails from the 10th July till today 17th July. Your request (250936) has been updated. To add additional comments, reply to this email. Hello Grace, Thank you for your email. As checked, you ordered a Satin Beaded Tulle Princess Flower Girl Dress With Back Bow. Based on our website, it is stated that the tailoring time for this order is 7 days therefore we can no longer cancel this order. Please note that your order will be shipped out before tomorrow. Let us know if you need further assistance. Best regards, Chezca Ever-Pretty Customer Service Team [2J9DX1-6N5X4]
HY
Jul 17,2023Excellent service, returned a dress and the dress we kept was stunning. My daughter wore it to her graduation and prom. She and the dress got so many complimentes. Everyone loved the dress! The dress in itself did need altered to fit my daughter because her exact size wasn't available from Ever-Pretty but she was completely set to the style of dress so I had it altered locally. Beautiful and lovely material. Highly recommended.
Cheryl Hurilla
Jul 15,2023I like the selection of dresses Everpretty Carrie’s. The sizes run true and the dresses well made! However, I really don’t like their return policy. So make sure you check that before you make your purchase. Had I done so, I would have done things differently!
Jo Bosher
Jul 19,2023Dress arrived promptly, beautiful dress although sizing comes up very small. I had to return it and was told my account would be credited within 5 - 10 days. I am still waiting for my refund and chased it twice with no response. Disappointing especially when it only takes minutes for you to take money from accounts