EzClear
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EzClear manages the transaction between Customs/Broker and the recipient for ecommerce product entering into Canada Delivery Duty Unpaid electronically. Online retailers often ship to a multitude of countries, often it is too challenging to manage the duties and taxes for each county at check out so they ship internationally on a DDU (Delivery Duty Unpaid) basis. This means that a duties & taxes are collected in once the parcel arrives in country. EzClear is a online method of paying duties and taxes for parcels arriving into Canada.
Reviews 102
Prabhpreet Bhullar
Jan 09,2025I have to admit, I was a little skeptical at first when I came across Ezclear for customs clearance. They're not a household name, and receiving an unexpected email about customs fees raised a few initial questions. But after a little research and directly contacting the seller of my parcel, I quickly realized that this is part of the standard customs clearance process in Canada. Ezclear gave me all the tools and options I needed to proceed confidently. They offered the choice to pay the CBSA (Canada Border Services Agency) directly, which was reassuring. However, I decided to let Ezclear handle everything, and I'm so glad I did. Their service was incredibly efficient, transparent, and customer-focused. The entire process was straightforward, with clear instructions every step of the way. What really stood out to me was their professionalism and how seamlessly they made a potentially complicated process feel. If you’re unsure about import fees or the customs process, my advice is to check with your seller about their typical customs clearance process. But trust me, if you decide to use Ezclear, you’re in good hands. I had an amazing experience and wouldn’t hesitate to use their services again in the future.
Eryn Allard
Jan 09,2025This is a scam, I received the email and contacted Canada post directly after reading these reviews. They told me that this is not part of Canada post and is fraud and even gave me the number for the Canada fraud department to report it. Don’t pay anything to them as they’re trying to access your information and credit cards
High Caliber HC
Oct 10,2024So this company holds YOUR parcels and demands HUGE "brokerage" payments. Canada Post has a $5 flat brokerage, so don't believe their lies that they don't set the prices (UPS did the same, look up all the class action suits that have been won against them for this). I refused the parcel, told them to return it to the UK. The company (who was pretending to be Canadian but was in the UK) told me to accept the parcel, pay the fee and then return the items...BUT you don't get the brokerage fees back, and you have to PAY to ship it back! Total scam.
Marilyn Araujo
Aug 31,2024I have read many reviews on this company. I had never heard of them before. The staff for this company were quick to respond and were helpful. I did not feel they are "scammers". I did ask to self declare at the advice of other reviews here. It did take a few days to get the paper work I needed, but that is to be expected. It is a pain in the butt to have to find a CBSA office where you can pay the duty yourself. In Vancouver there is only one! I did save a few dollars by doing this however. Despite persistent emails that I needed to pay duty, I was surprised to find that my package had already been transferred on to Canada Post. Here I was a bit stressed that they would return my package to the UK. Overall it was smooth. They are an intermediary and I guess charge the fees to give you the convenience of not having to go to a CBSA office. And I will say they were helpful when I needed more information.
Melanie
Aug 07,2024Holds your parcels hostage in exchange for exorbitant brokerage fees. Oh, sure, you can self-declare, but it will take 2-5 business days for them to get you the paperwork, and then you have to go to a CBSA office yourself and report back to them before they'll release your parcel...if they haven't returned it to the country of origin first. Customer service will then tell you that this is all your fault for making the purchase in the first place.
justanaveragejoe
Apr 19,2024Ok so Im so glad I checked here first..was ready to pay..the huge amount they said was duty. ... Did what was stated in the previous comments and checked the Code...it was in CP hands and on its way...wow..how do they do this ??? SCAM..
Nick
Mar 20,2024Scummy administration fees from a scummy company. Don't trust them.
cream puff
May 04,2023SCAM ALERT: EZClear is a third party broker that ransoms online orders coming to Canada from the UK. Also operating under the title CitiLogistics, they take packages from international couriers like OSC and demand a payment double the cost of actual customs to release packages to Canada Post. You can self clear your packages with the CSBA which seems to be the only way you can get them to release their stolen ‘consigned,’ items. In instances you don’t, they will eventually return to sender. International mail should not be in the hands of businesses that are not couriers! I’d avoid ordering anything that uses OSC shipping from the UK, and will be careful not to order from places that partner with them in the future. My order was from The Ragged Priest, it seems like ASOS may use them and some Makeup Brands but I am unsure.
Patrick Lubczynski
Nov 24,2022What a terrible experience I have had with this company. I placed an order at store in the UK and they so happened to use CitiLogistics as their shipper which for some really odd reason uses this third party broker, EZclear. I started getting harassed by email every day by this company asking for exorbitant duty fees. Weird thing is that I received a tracking number from Canada Post, where it said that my item was received by them and was on it's way. I even called Canada Post and they said not to pay any other company, that it was a scam, and that any duty fees will be paid upon delivery or at the local post office. So naturally I ignored EZclear's sketchy emails, and eventually asked them to stop bothering me. The "customer service" rep told me that in that case they will be returning my item. It seems like they were actually holding the item hostage and decided to return it to the UK as a means of revenge for not paying their fees. The CitiLogistics tracking showed that I "refused the delivery of the package", which is not true. I would have gladly paid any duties to Canada Post. Now the store (Military1st) will not return the shipping charges. I guess it's a lose-lose for everyone involved except the shipper. Never again will I order from a company using CitiLogistics or EZclear. Seems like they work together to extort their customers.
Amira Idris
Oct 11,2022DO NOT PAY EZCLEAR. this is a scamming company that claims they are holding your package until you pay them “import fees” DO NOT PAY THEM A SINGLE PENNY. Contact canada post or your local post office for tracking information about your package.
Consumer
Sep 09,2022Je travail chez Postes Canada et effectivement les frais de douanes, s'il y en a, non rien avoir avec Ezclear. Faites attention anarque !!!
Dany Vindel
Aug 25,2022You do not have to pay this company. You can self clear your own package and save yourself from paying their exuberant fees. If they have your package, call them and ask them for the self clear paperwork. You go to the CBSA office and pay the fees directly to them. Do not pay EZclear.
Ali
Aug 19,2022I ordered something from the UK and when it arrived in Canada I started getting emails from EzClear that I owed money before they would deliver. I simultaneously started getting emails from Canada Post with my tracking number, which is the same "parcel code" that EzClear is using. I checked with Canada Post and THEY have my package, it's in transit, and they've confirmed I don't owe anything. EzClear is literally lying saying they are holding my package until I pay them - for nothing. Scammy garbage. Check your tracking number with your local post!
Mathilda
Jun 07,2022Bought some make-up products from Sample Beauty (& Beauty Bay). I received several email from EzClear from the 31st May that asks me for a fee of $16, but the total of my products is only $30. The email has all my personal info SB have confirmed in their email that EzClear is indeed the agent of their courrier, and they asked me to pay the fees. However, I have called Post Canada 2 times, EzClear has nothing to do with them. They haven't heard of it, there is absolutely no handling/admin/custom fee, none. The item is already with Post Canada and cannot be handled by another individual or company. Post Canada said my package will soon arrive in the following days. THEY ARE SCAMMERS. DO NOT believe SB or EzClear.
No Name
May 21,2022This company is operating outside of business guidelines for Canada. Customers are being given false information regarding delivery status of parcels. Parcels that are supposedly being delivered by Canada Post. The company demands various fees with and I note, written fear closing methods to make you pay up quickly. My purchase a package shipped to Canada, Cost me, $100 CN this included shipping and handling fees. EzClear, found it necessary to charge me a further 47% of the cost of the item in various fees and taxes, before the item will be delivered. What nonsense is this? I contacted Canada Post fraud department whom I may add stated "There is nothing owing on this package" and the package is in transit to the delivery depot at your location. My advice to EZClear, Start thinking investigation on the horizon. My advice to the public. Don't pay these illegal fees and if necessary have them send the parcel back and inform your credit card company that, the package was never delivered.
Dominique
Feb 11,2022“Scam” sounds like they hack your credit card. Deceitful, greasy, are better terms to describe them. Legitimate company but you will be paying extra for no real reason. Canadian consumers: contact Canada Post and give them the receipt after. You can self-claim customs fees. My main concern is the only time I used them: my package has gone missing. I am uncertain who is to blame.
Mrs. Gander
Jan 21,2022I can't help but roll my eyes at these 5 star reviews mentioning the same name....not fishy at all....anyhow, this is yet another "legal" but shady business, a way to charge people a ridiculous amount for something you could do yourself and pay MUCH less. They will avoid telling you this and make it seem like you have to pay them their ridiculous fees or lose your package. It is VERY easy to do this on your own and save yourself a good chunk of money too. Sadly I learned this only after I paid the ridiculous $37.
Nicole
Jan 18,2022THIS IS A SCAM I got an email notice about unpaid duties for a parcel to be delivered by Canada Post. I called Canada Post to confirm that they said any duties for parcel delivered by them would be collected either at the door on delivery or at a Post Office when the parcel is picked up. Don't fall for this!!
Nektaria de Bramhal
Nov 20,2021I had concerns with them due to misinformation so I contacted the cbsa, after I was assured they are a legit company I had a lot of things cleared up by Maricel and she went beyond to get me my package.
Jack
Feb 01,2025Ordered a small part from Britain shipped Nov 26 2024 Paid freight to FedEx for delivery to my door in Victoria BC. Parcel was handled over to Citilogistics.and I received a notice from EzClear on Dec 12 and the duty was paid on Dec 13. The Parcel was held by EzClear as they had no record of the payment. I sent them a copy of my receipt from PayPal stating I had paid and also the receipt that I received from EzClear that showed I had made payment. It took several more emails with a copy of my receipt as well as phone calls to finally get my item released on January 27th to Canada Post for delivery. Their communications organization are definitely a complete failure. I do not think this company is a scam they are just profoundly incompetent. User beware and make sure you keep all receipts and copies of communication. Also be adivised that FedEx also does not follow instructions.