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Car Rental in Iceland, located in the vicinity of Keflavik Airport. We provide our customers with a FREE Shuttle Service between our Office and Keflavik Airport as well as Hotels in Reykjanesbaer.
Reviews 347
Matt
Jun 09,2023Terrible company, frankly unbelievable they can continue to operate in a first world country. The fact they seem to be trading under four different company names depending where you look says it all. Avoid! I was given an old beater of a car, loads of damage. Central locking wasn’t locking one of the rear doors so unknown to me my car wasn’t even locked properly for days. However the real issue came when after a few days the car suddenly would not start. Flat battery. This was despite driving 3 hours earlier that day which would have given a working battery plenty of charge. It was out of hours on a weekend so I called the breakdown number provided. Who wanted a payment of £300 before they would come out and attend! Being stranded on a Saturday night I had no choice and was told I would be reimbursed later. Luckily the car started the next morning and I was able to make my flight. Now they tell me it’s my fault that their car broke down and they won’t cover this charge. For their car breaking down, causing me a lot of stress and ruining my last day in Iceland. If you’re renting a car with them, I would cancel, and if it’s too late then be prepared to be shafted if anything at all goes wrong.
Max Wiegerink
May 10,2023Terrible company, trying to claim damage and demanding on a very agressieve tone that we needed to pay almost 3000 euro. Damage was, according to them, little spots on the front of the car due to gravel. We could polish it off ourselves but they said it needed repairs. Under pressure to catch our flight we had to sign otherwise they wouldn’t let us go. Be warned about this as it is a form of scamming in my opinion
Jelena Karanovic
May 06,2023Transfer vom Flughafen zum Car Rental, schnelles Check in und Drop off (bei Marek) Guten SUV erhalten, Preis-Leistung hat gestimmt.
Tuigo
May 04,2023Comme de nombreuses autres personnes, ce loueur de voitures use et abuse de l'arnaque à l'assurance, car tout le monde en France utilise une carte bancaire à débit immédiat donc non considérée par ce loueur comme "credit card" (parlez-en à votre banquier) et vous fait payer une assurance que vous aurez surement déjà pris en France (Axa dans mon cas à 86,03 euros) qui sera non acceptée par ce loueur et qui facture sa propre assurance pour vous laisser la voiture (dans mon cas 273 euros d'assurance de ce loueur alors que j'ai déboursé 269,01 sur une plateforme de réservation pour un Duster pour 8 jours). 2eme souci : L'ennui c'est que pour le retour, il n'y a pas de check contrôle comme chez nous avec une mise à jour du document initial (document resté vierge au départ, encore ici pas d'état des lieux fait avant départ) : ils peuvent vous facturer quelques jours après, 60 ou 150 euros ou bien plus (regardez les autres avis), car si vous lisez bien les petites lignes, ils gardent vos coordonnées bancaires sur 12 mois pour vous prélever ce qu'ils veulent... Dans mon cas, sur conseille des autres avis Google, j'ai déclaré ma CB perdue... Moi je n'ai rien à me reprocher puisque la voiture rendue était à par les miettes (je n'ai pas d'aspirateur dans ma poche), comme à l'état où je l'ai prise (enfin c'est la deuxième car le premier Duster avait un pneu bien mou, ils m'ont donné une autre voiture que j'ai inspecté et qui à 165000km n'était pas "comme neuve" effectivement une bride de protection du pivot de balancier de suspension était pendante voir la photo, et lorsque je braquais les roues, il y avait un bruit de grattage pas très normal : ils pourraient bien me facturer des heures de méca pour la remettre en place, la bavette spolieur était aussi 1/2 présente et de travers, plus bosse et impacts parebrise). Bref, Je pense qu'il vaut mieux allez voir ailleurs !
SD
Apr 20,2023Most important: it was Marek who handled my reservation and he did a superlative job. He is friendly, thoughtful and efficient and also extremely thorough. The car itself has clearly been ‘well used’ but it’s fine for our purposes and the price was much cheaper than other companies so i guess that’s the trade off esp in Iceland which is hard on cars
Josh Bundt
Mar 12,2023We arrived super early in the morning, but our ride and car were ready and waiting -- not too mention hot coffee and hot chocolate to keep everyone happy. The car was great and the staff was super helpful!
Hennessey chism
Mar 09,2023My group had a very unsatisfactory experience renting through this organization. We reserved a car through Next Car. We received conflicting instructions via email about when the shuttle would arrive at the airport. We waited for 45 minutes after our flight before the shuttle driver arrived. We were taken to FairCar to pick up our vehicle, about a 10 minute shuttle drive away. After waiting about 30 minutes, our number was called to complete the rental process. Our experience with the service representative was terrible. She was rude, continuously rolled her eyes, and talked over us. We had previously confirmed on the phone with Next Car that we would not be considered “young drivers” at 25 years old. Upon check in at Fair Car, we were told that this was incorrect and we would need to pay a $100 fee for being young. The representative offered no solution and told us to take it up with Next Car if we had a problem with the fee. Then, we were informed about a $3000 hold that would be placed on our credit card. The representative showed no sympathy to our concerns about holding such a large amount of money and said this was simply their policy. After enduring that experience, we were finally given a car. Once we got in, we realized that the USB port and interior lights were broken. We immediately returned inside and requested a new car. The only other car available was a 2 wheel drive, as opposed to the 4 wheel drive we paid for. We were not refunded the difference in cost between these cars. We took the two wheel drive car so that we could end our experience dealing with Fair Car as soon as possible. Later we found a screwdriver left on top of the windshield in the little dip that tucks under the hood. An entire screwdriver! Not sure how they missed that. After leaving, we realized that we weren’t given the name of this business (Fair Car) or an address to get back to. I had to Google Next Car and the Icelandic address listed on their website is nonexistent on Google Maps. In order to find the location again to return the car, I had to look at the Google Street View of every car rental place near the airport to identify the building myself. It was a truly outrageous and frustrating experience. Since I am required to give at least one star, I’d like to assign it to the fabulous coffee machine in the lobby that made some of the best hot chocolate I’ve ever had. Fair Car itself gets 0 stars. To be clear, the hot chocolate is not worth the experience we had. I would not recommend anyone use this service - go with a more well known car rental service.
Gavin Costello
Mar 03,2023Had booked the car along with insurance with a broker before travelling to Iceland. When arriving, I was told I'd need to pay for insurance again at a cost of 273. I tried to dispute this explaining I'd already purchased insurance for the vehicle but was ignorantly refused. Had also paid an additional fee to drop the car back out of hours. This was not honoured by the company and I was forced to drop the car back when the office opened. This meant I not only paid an extra fee but also meant I almost missed my flight. Staff were also incredibly rude on both occasions of collecting and dropping back the vehicle. Would strongly advise against going with Fair Car
Philipp
Mar 02,2023I picked up my rented car, I couldn’t have asked for better. I was seen by Trausti he was really nice and helped me a lot! It’s was perfect. Trausti, who helped me, was clear and professional in informing me of the road rules,absolutely fantastic! Thank you Trausti
marc da veiga
Feb 03,2023Beaucoup de choses à raconter sur cette mauvaise expérience mais j'ai l'impression que je n'ai pas la possibilité d'écrire un gros texte sur trustpilot. Arnaque légale avec leur assurance à la carte de crédit + Grosse arnaque et tentative d'escroquerie avec des sois-disant dommages causés par l'utilisateur, 1600 euros pour un morceau de plastique qui sort d'un garage et non de la voiture... N'hésitez pas à me contacter pour en savoir plus ou à lire mon avis Google. Merci
Gavin
Jan 31,2023I booked online and read all the fine print. Had my own insurance and everything. I get there and sure enough there’s a long lineup of people being screwed over and vacations being ruined. Claimed my insurance wasn’t valid and had to get there’s despite no indication of any of this online. I refused and even talked to their shell company CC Billar. Would not even consider a refund and simply claimed buyer beware. This company is an absolute bunch of scam artists and the better business bureau in Iceland should look into them for all the trouble they caused and people they’ve swindled. As I was there and watched what was happening to people it seemed more like an organized crime racket. Companies and people like this who scam and steal money from decent people just looking to have a good time on vacation should be arrested or at the very least shut down. Iceland is a great place to visit but places like this should not exist and be shut down entirely. A black eye on an otherwise great country and place to vacation and see the world.
Léa Le Corre
Jan 29,2023Super agence de location. Marek a été très gentil et compréhensif. Attention quand même à notifier qu’il faut avoir au minimum 24 ans pour de pas avoir de supplément jeune conducteur. La voiture était très fonctionnelle, nous n’avons eu aucun problème avec
Cody Fiduccia
Jan 27,2023Though the location is off-airport, which is a little inconvenient, the shuttle runs frequently and the ride isn't too long. The staff at the facility were top-tier. Trausti, who helped me, was clear and professional in informing me of the road rules, potential hazards, and layout of the local area - absolutely fantastic!
Kev
Jan 26,2023Super delayed flight into late night due to bad weather but was still picked up from airport with no issues. Handover was quick and smooth, new winter tyres (very much needed in the mountains!) and Customer Service was top notch. Big thanks to Traustt, top fella for the advice. Would definately use again.
Naina
Jan 25,2023Marek was extremely kind, helpful and provided us with an excellent service
Tara Assari
Jan 20,2023Traustt was the most helpful in advising what car was the safest, and was super accommodating. I’ve never experienced such great customer experience in my entire life. Would highly recommend using faircars and specifically asking for Traustt when you land in Reykjavik airport. He’s the absolute best!!!
Jacob Ramos
Jan 17,2023Everyone we spoke to was very helpful and kind. We had initially booked a small economy car and they convinced us to get a four wheel drive; nothing fancy. Man, are we glad we listened to them! There was a lot of ice and snow, and the car handled it perfectly. They were also very efficient - we didn't have to wait more than twenty minutes for shuttles in either direction.
Georgia
Jan 17,2023We just picked up our rented car, we couldn’t have asked for better. We was seen by Trausti he was really nice and helped us out a lot! No complaints!
Bobby
Jan 17,2023Very friendly and efficient service. The representative was called Marek and he was very polite and helpful. The collection instructions were very simple to follow and the car was received as agreed. Would use again!
Angelina “Gigi” Al Ab
Jun 15,2023Impresentables no lo aconsejo encima en sevilla la chica con una mala educación .