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Car Rental in Iceland, located in the vicinity of Keflavik Airport. We provide our customers with a FREE Shuttle Service between our Office and Keflavik Airport as well as Hotels in Reykjanesbaer.
Reviews 347
Martin
Jan 09,2023We had a perfect experiences with this company thanks to Marek, who willingly helped us with All requirements. Thank you Marek.
Lorenzo
Jan 07,2023Esperienza totalmente negativa. Partendo dal principio: prima di ritirare il veicolo c’è stato negato il pagamento con carta di debito e quindi abbiamo dovuto pagare per un pacchetto più costoso. Ritirato il veicolo già era in pessime condizioni. Dopo 5 giorni abbiamo avuto problemi tecnici: abbiamo bucato una ruota e, obbligati a chiamare soccorsi (non c’era la ruota di scorta prevista da contratto), ci è stato ritirato il van dato che il meccanico ha trovato una perdita del serbatoio. Oltre al fatto che il meccanico è arrivato 1 ora e mezza dopo (PAGATO DI TASCA NOSTRA CHIAMATA+SERVIZIO= 300€!!), abbiamo dovuto passare un’intera giornata (circa 10 ore) in una stazione di servizio nel nulla per aspettare il nuovo van. Abbiamo dovuto passare la notte in hotel PAGANDO DI TASCA NOSTRA (circa 140€!). Verso le 00.00 è arrivato il “nuovo” van. Il giorno seguente abbiamo constatato che anche questo aveva problemi (Riscaldamento non funzionante). Abbiamo comunque deciso di tenere questo per non perdere altri giorni. Finita la nostra vacanza abbiamo riportato il van al rent e abbiamo esposto la nostra disavventura a diversi impiegati del posto riscuotendo solo qualche scusa. Abbiamo deciso di parlare con il responsabile il quale è stato in grado solo di dirci di scrivere all’assistenza clienti. A parte la poca professionalità aggiungerei che sono stati scortesi e maleducati. AVENDO PAGATO L’ASSICURAZIONE PLATINO (la massima) mi aspettavo un’assistenza per lo meno decente. ABBIAMO DOVUTO PAGARE TUTTO NOI, NON CI È STATO RISARCITO NULLA se non 50€ “per la giornata persa”. È STATO UN SERVIZIO PESSIMO SE NON TOTALMENTE ASSENTE! NON AFFIDATEVI A QUESTA AGENZIA .
Wayne Poole
Jan 05,2023Awful.Awful.Awful Do not use these criminals Hour late meeting my family Then driven in an unworthy van to office and forced to wait another 45 mins. Then told you either pay £2700 deposit or pay an extra £200 for premium insurance. Vehicle was a rust bucket - dented all over. The warning light started flashing within 20 mins of journey and then the electrical fault warning symbol started flashing - we called the office and were brushed off - called again in the morning and were brushed off… we didn’t use the car as we have two small children and didn’t want to put them at risk. To top it off we were charged a further £75 when returning as the fuel was down one bar. The staff were rude, obnoxious, arrogant - the manager was the worst of the lot. Terrible outfit. Absolute con merchants. Ruined our family holiday.
Carsten Pedersen
Jan 02,2023Faircar should be called Unfaircar They don't have the cars at the airport that you order, but we were picked up an hour after the time we ordered the car from. Then a 20-minute drive and a further hour in the queue. All in all, we got the car 2.5 hours late and didn't make it to the Christmas event we were supposed to be at. The delivery could not be at the ordered time but 6 hours earlier as they are not open in the evening. However, they have no problem renting you the car with that as the delivery time... and remember to factor in queuing time and driving back to the airport. All in all, we got the car in of one day og time less than what we ordered... I would strongly advise against renting a car from them.
Suzie Magnus
Dec 30,2022From star to finish to get on the road was nearly 3h, the car had damage on every panel and getting them to record is a really slow process. Avoid at any cost
Sebastian_aft
Dec 11,2022We had some issues with the car but Hiedy helped us a lot, even refunded us 1 day, and then Mark who checked us in and out was so helpful and kind as well! First time renting a car and it was super easy and fast!
Spln
Dec 04,2022Fantastic service brought me from and back to the airport. Car was great and made traveled across Iceland well. Robert was great.
Saida T
Dec 01,2022Super fijne ervaring gehad. We hadden per toeval een Nederlands sprekende werknemer voor ons. We hebben de auto gekregen die we hadden gereserveerd. Een Dacia Duster met spikes voor de winter in IJsland en om off road te gaan. De website is helder en de communicatie is goed verlopen. Nog goede tips gehad. Heel fijn!
Katerina K.
Nov 29,2022The gentleman that checked us in, Marek, was wonderful. He explained everything to us, he was very professional, gave us some good tips on what apps to download or what sites to visit to enhance our Iceland experience. The car was good, we did not have any issues with it. The return of the car was quick and easy too. We had a great experience, and Marek definitely made it even better. You are lucky to have such a great people working there.
Tejas Champaneri
Nov 25,2022Initial experience of the company was nice. As the day came in to return the car, it was worst customer service experience by the Management team. They couldn't help in any way or denied. Also charged many more ISK for ONLY 20 % LESS FUEL IN TANK THAN FULL. We could have end up missing the flight because of the mess up. Call center or agent takes long time to pick up the call or to solve query. Rip off company and appauling service.
Doug
Nov 14,2022When picking up the car Marek the guy on the desk was very welcoming, gave us plenty of top tips about driving around Iceland… “hang on to your door at all times, it’s very windy!” 3 apps to make life easier PARKA, Aurora, Road.is, got us to take photos of the car before we left. Car is a great little run around.
Adrianna M.
Nov 14,2022If you read only one review of Faircars Iceland, I hope you read this one: We booked our car rental with Faircars before we read the reviews and honesty, we were PETRIFIED of what we would expect. We even tried to cancel our reservation, but it was too late. After reading 100’s of bad reviews, we decided to prepare ourselves for the worst experience ever. However, we were pleasantly surprised that upon checking in, Carnect (the very helpful representative who helped us) admitted that the company is aware of the bad reviews and are trying to turn things around. What you have to remember is that Faircars is one of the cheapest car rental companies (they charge almost half of other companies like Hertz and Avis) and to keep their costs down, their cars might be a little older and not brand new. However, the car we drove and others we saw looked good to us and not the “rusted tin cans” we were expecting. Pro Tip 1: The most important tip I cannot stress enough is to get the Platinum Insurance protection. It actually costs more than the car rental itself but is 100% worth it. A lot of the negative reviews are of people who did not get the insurance and then were shocked they had to pay enormous fees for damages. Anyone who lives in Iceland knows that the weather and conditions are BRUTAL and even if you are the most careful driver, the unexpected WILL happen. As careful as we were, we couldn’t control that a passing truck flew a rock at our windshield and put a crack in it. However, we weren’t worried since we had the Platinum protection which covers all those unexpected incidents with no additional deductibles or expense. The only thing it doesn’t cover are doors being blown off by the wind (yes, this IS a thing as several other reviewers have mentioned). Make sure you park your car into the wind and hang onto your doors. Pro Tip 2: Get the hotspot Wi-Fi. Don’t bother with the navigation option as it’s very difficult to use. Having Wi-Fi allowed us to use Google maps to navigate which was much easier. We loved having Wi-Fi everywhere we went. Make sure to take the hotspot with you and charge it at night in your hotel. Pro Tip 3: Allow plenty of time to check in. Fortunately, we only had to wait 10-20 minutes when we picked up and dropped off the car. I can imagine during peak season it is much busier so plan accordingly. Pro Tip 4: Make sure you pay for parking at designated lots and the one tunnel up North along the ring road. If you don’t, don’t be surprised when the bill comes to the rental car company and they add a surcharge. Just be aware and read signs. Pro Tip 5: Be nice to the Faircars representatives. Being courteous and friendly goes a long way. It was a pleasure dealing with all the people at Faircars because we were nice to them. As a result, not only did we receive excellent customer service, but we also got upgraded to a nicer car and received additional perks like the hotspot at no extra charge. Kindness and courtesy is always rewarded. Believe me, I was VERY nervous about renting from Faircars, but after my experience, I have to say I was very happy with the whole experience. I think most of it was due to being INFORMED and PREPARED. I knew even before picking up the car, we were going to buy the highest insurance protection because we didn’t want any unexpected expenses and didn’t want the stress of worrying about “what if”. Even if you are on a budget, don’t skip this. It might cost you a lot more later. Overall, we were very happy with our experience and would definitely recommend renting from Faircars Iceland.
Christina Hults
Nov 06,2022Rimas was awesome, very fast and efficient! We dropped the car off and we’re able to check out immediately.
Clémentine Pirlet
Nov 04,2022The worst company ever! We had to pay addition insurance beacuase the limit of our credit cart is 2500€ ( not enough for them) ! Then we had a flat tyre and the material in the car is a really bad quality so impossible to change the tyre! We had to call the road assistance. The company said that we will received refund but since we came back home, they did not answer any of our e-mail and phone c
Renee isme
Nov 03,2022Please read people’s review before you booked a car with them!! We get a TRAP by cheapest price for a car rental and end up pay a lot of Money!!! 1. They force us to buy Gold premium insurance by informing us the insurance we bought in advance cannot cover everything. And it cost EUR25 per day (we rent for 6days total EUR150). If we keep refuse it they won’t give the car key to us! We don’t have any choice because it’s too late to find a new car rental (around 11pm and we still need to drive to our accommodation) 2. The car we got is old and not in a good condition. There is warning light “service required” with 100.000++ miles. When we ask them to change the car, they just simply check and inform us to ignore the sign if it’s pop-up again!!! 3. We rent a GPS to make our driving experience easier and smooth. The GPS is outdated!! Many places that we want to visit can’t be found! 4. They ask us to pay EUR5,000 as a deposit when we check out because they claim that we broke the gearbox and the insurance won’t cover it!! We never drive the car to off road. Iceland’s road is famous with gravel road and pathole. It won’t make the gearbox easily broke!! Again, we pay those amount on the spot because we need to catch up our next flight. 5. We thought everything was settled after we return. We paid all the money that they charges us (we browse such amount equal to used car price). They sent an email that the money can’t cover the repair and charge us more EUR4,500!! Where is the insurance that we have been force earlier??? They never share the Insurance contract in the first place and Never inform the insurance company. Now, they are threatening us by using International lawyer if we are not paying the bill!!!!
Melody Sage Life
Oct 17,2022Armand was absolutely wonderful!!! We went to Iceland in May 2022 and he was very helpful and knowledgeable with getting us set up in our rental car!
Gijs
Sep 21,2022Being forced into a couple of €500+ insurance late at night after a long flight, when they told me it would just be a couple of Euro's. Do NOT book here!!
Amparo perez piqueres
Sep 16,2022Fue en Islandia. La empresa no tiene oficina en el aeropuerto y te llevan a un poligono perdido a recoger el coche. El problema vino a la hora de entregarlo. El Google Maps, poniendo la dirección que figuraba en la factura, no nos llevó. Acudimos al aeropuerto , para no perder el avión y el representante de la empresa, se desentendió del problema. Lo más que hizo, fue volver a escribir la dirección en el maps, que nos volvió a llevar en medio del polígono, pero no a la casa de alquiler del coche. Otra cosa. Si dices que tu vuelo de vuelta sale a las 23 horas, automáticamente te cobran 50 euros, sin advertirte que puedes devolverlo antes de las 18 horas y no pagar nada. Y si no has pagado el peaje, del tunel que hay en akureyri ( hay un cartel,que no vimos), en vez de los 12 euros que costaba, te cobran 63 euros por la gestión del pago, sin que haya ni multa,ni nada por parte de las autoridades de Islandia.
Sibylle & Thomas
Sep 01,2022Wir können uns allen schlechten Bewertungen nur anschliessen. Nie mehr FairCar. Unfreundlich, Abzocke, alte Schrottkisten ... zum Glück die einzigen Personen auf Island, die unfreundlich waren. Alle anderen Isländer, ob im Gastgewerbe oder auf der Strasse, waren zuvorkommend und sehr freundlich.
Philip Saville SavilleEdits
Jan 12,2023We came to the rental office and we’re about to pick up the car but we didn’t have a credit card with us, so we couldn’t. But marek helped us book with a normal card and he even upgraded out car to a bigger one. We went out from there very happy! Thank you marek!