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My unaccompanied minor got lost in an international airport because of booking errors. We paid a chaperone fee..and there was no chaperone...luckliy we found him. Zero stars.
She was nice and knowledgeable. I asked her many questions she answered all.
The agent went far and beyond expectations. He put the customer out front. Very satisfying knowing that your getting a fair deal in today's economy. Gives me pleasure to fly United and to deal with Fairmont in the near future again. I have alot of friends to tell about my experience. Thank you.
It was a great customer service rendered by Monica Malhotra for rescheduling my ticket from Charlotte USA to Singapore. Knowing my constraint of not having a local contact number at the US, she held on to the call for a longtime until the ticket issue is confirmed. Thanks a lot for the good customer support and for providing the right solution. Regards, Rajesh.
Darius was very helpful! It was a pleasure working with him!
Your Associate, Mr Rufus was Exceptional. He was very Professional and patient with me throughout the process of booking my flight. He even took the time to review an alternative flight that I came up with and explained to me which was the better flight. Mr Rufus called me back after my booking with another flight that better suits my concerns. Yes, I will recommend Faremart to family friends and Associates of mine. I am a very happy and satisfied customer. Thank you Faremart and especially Mr Rufus .
George was great. Everything went very smooth
SCAM. Don’t trust them.
IS THE FIRST TIME I CALL THIS COMPANY...THEY COSTUMER SERVICE EXCEPTIONAL. THEY MADE ALL POSSIBLE TO FIND A FLIGHT THANKS THANKS TEAM!!!
We had some language perhaps accent issues. Was not told return flight times to choose from before it was booked. But very polite and got it done. However more expensive than other sites I’ve used. I was having issues booking one one way and two round trip traveling with disabled elderly mother. He was very understanding and helpful.
Amazing help. I would recomend this website. George should get a raise!! He was really a BIG help for us.
I made the reservation on June 30 and I haven’t got my E ticket jet and tomorrow it’s my flight:(
George did an excellent job understanding my complicated traveling needs. He was a wonderful listener and efficient in his accommodating all of the details of my plan. I also loved that he checked with his supervisor when he wasn't sure about the answer to a question that I had.
Very easy to deal with. Could not Thank them enough Especially Rufus who assisted me with my concerns.Great costumer service! Highly recommended
I booked with fare mart totally on accident after booking the wrong dates originally. They took $2700 out of our bank account (original flights we purchased were that much, so it was expected) on a Friday. By Monday afternoon we didn’t have our tickets. We didn’t receive until a full week after purchasing, 2 days before our trip. Once we received our tickets, i requested a receipt from the airline itself. The tickets were less than half of what we originally paid, yet faremart kept the rest of the money without telling us. I’ve been working to get refunded, but nothing yet. This was the worst experience i have ever had buying flights.
Kelvin was very knowledgeable and helpful. He is very patient also while dealing with my query
Anna was amazing. I was struggling with the process. Anna was patient, kind and personable. I will call to schedule again with Anna!!!👏
Booked fare from San Diego to Chicago, received credit card authorization email, airline locator code and email saying I was booked. Two days later Faremart called to say first flight was canceled, when I asked why the flight was still showing on the United web site they hung up, when I called a second time, they said fare had expired before credit card was processed and to book the fare now it was an additional $120! Was able to book same plane and time for $30 more on Hotwire. Called my credit card company, the have no record of them even attempting to process the original agreed to fare. Called Faremart a third time and Asked to speak to Faremart manager and was told - pay higher fee or there was nothing else they could do. Terrible company! Never experienced anything like this in over 35 years of travel! You have been warned!
Good excelent service
aswani naidu
Jul 10,2019Immediate response and very helpful, clear.