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Reviews 105
Lester Steinfeld
Nov 23,2021A very satisfactory purchase of the Bed and Mattress, from online order to delivery and return. Delivery was made after about 4 weeks by XPO. XPO was timely , efficient and very professional: they called a day ahead of delivery, confirmed delivery on the date and 30 minutes before arrival. They helped put all the boxes neatly in a corner of our home. Return of the storage was easy with refund credited quickly. Assembly: we recommend watching the Floyd video on YouTube (not the others) before opening the boxes then rewatching it during the assembly. For the storage, highly recommend that you assess the dimensions and watch the video first before deciding. Do not destroy the boxes and their padding until the very end. Storage: assembly is cumbersome. Requires that you undo the straps that have been fixed under the bed (a task that is not that easy as the bed is low); and then you will end up not using 2 or 4 bases (2 for each storage). Storage place is very small. In summary: we love the minimalist style of the bed and its low height. Floyd products are of quality and its services, including XPO, are customer-oriented, fair and very good.
Benja Juster
Oct 13,2021I placed an order online for a sectional couch by mistake and requested to cancel it within hours. It took 13 days for Floyd to respond to tell me that they couldn't cancel it because they could not catch it before it shipped. That is false information. On Floyd's website, it states, "Estimated delivery time 6-9 weeks". Also, they could have caught it if they had tried to cancel it when I requested. Now they are claiming that I have to fill out a return request form, and there's a chance they can re-route my order, but when attempting to access the return request form, an error is provided. Effectively meaning there is no possible way to cancel an order even if it's more than two months out from shipping. This company either carries malicious intent or gross negligence. They are an absolute horror to deal with either way and not in the fun Halloween sort of way. Avoid at all costs.
Turtle
Jan 23,2021Floyd unfortunately delivers with XPO (look up XPO on TrustPilot). We had all kinds of trouble getting the delivery sorted out (XPO was very unprofessional and unhelpful). Floyd doesn't list a phone number on their site. Email communication was slow. I'd give the Floyd bed platform itself 4 out of 5 stars. The assembly video was helpful. I'm not sure we'd buy again from Floyd. Though we're happy with the bed (hence three stars), getting it was rough. I was marketed and priced like a premium product but the experience was not even average.
jabberwock
Nov 11,2020The bed is less than stellar. It was disappointing to realize just how low to the ground it is--I couldn't even slide certain storage containers underneath. You'll need something in between the mattress and platform bed to keep the mattress from sliding around on top of it. Personally, I think the headboard attachment is necessary, but that unfortunately, that will run you extra. Concept was good, marketing was great, but it simply didn't meet expectations.
Jay
Jul 19,2022It's the worst company I've ever dealt with as far as customer service goes. I have written so many emails to get something done and the response time is horrendous at best.... what company in this century does not have a 800 customer service number to speak to a live CSR???? I mean really..... I'm still dealing with them for 2 orders I placed and they can't even refund me the right money for the right item from the right order...I mean they are just all over the place and with them not answering emails until after 7/8/etc days, it just makes the whole experience suck all around.... I hope that everything I bought lasts because otherwise is a company that charges a lot of money for their products but with extremely bad customer service and perhaps not so great products...time will tell if these sofas and rug lasts. Bought 3 sectional pieces and the 8x10 rug but really, I wish I had never done so.