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Reviews 180
Laura
Feb 19,2022Happened to get a puncture near Fudges on Harrow Road and they were amazing! Repaired my tyre in minutes so I wasn’t late, were able to switch out my tyres for excellent new Kevlar ones that don’t get punctured all the time and most of all they were really nice, explained everything clearly and weren’t at all patronising to this totally novice rider - something I’ve found happens in a lot of other bike shops. Would totally recommend them.
Robert Clark
Sep 07,2021Soon after buying two +£8,000 Riese & Müller electric bikes from Fudges, one of them developed serous faults. After many weeks spent in their workshops it was returned to us still faulty and it continues to break down on every ride. Sadly Fudges have failed to offer any solutions and have failed to respond to our request for a refund of replacement. We are now forced to resort to legal action to recover our money. If I’d have known about Fudges serous lack of customer care I wouldn’t have wasted my time and money with them..
James O
Aug 18,2021Great price reduction on surplus stock (£150 down to £90 on a jacket) and sound friendly advice to boot.
Nigel Clark
Jul 09,2021Took my bike into Paddington store on spec for some unplanned crash repairs and a service. I received a warm and open reception by Alessio and the bike was taken in for an inspection. Unfortunately, one of the key parts needed could not be sourced in the time I had available - not just Fudges, none in stock at any Shimano dealer in town. However, at no cost the workshop straightened out my bent deraileur hanger so my bike was useable and provided an honest opinion of the service needs. Great friendly service by Alessio and his colleagues, I will return for the service next time I'm in the area.
Michael Sean Harrington
Jun 14,2021Mike was very helpful and fixed my bike in no time
Tammy
May 03,2021As a beginner, I received good basic advice from a gentleman called Mike. Wide variety of products in store.
Kumi
May 01,2021Outstanding service from Alessio! I went into the Paddington store on Harrow Road and wasv given the best customer service from manager Alessio. He not only gave me sound advice on my bicycle and did his very best to work around my tight schedule. The turnaround was fast and the team did a superb job on my bike - it was like new! I highly recommend this store and particularly Alessio. Also Adrian was very helpful on the phone. Thank you so much! Grazie mille :)
Rachida Jebara
Apr 17,2021Went in to exchange a £5 inner rubber tube and I have never been so disgusted in my life with the level of disrespect and rudeness from the "so called manager". Didn't want me to talk , didn't want to listen, didn't allow me to explain, had a very bad attitude, was very intimidating and patronising and even tried using blackmail towards me. Not human behaviour at all. I'm really quite shocked. Won't be going back there. Luckily if it's wrong again, it's only £5. Feel there was racism part played there and judging from other reviews , I'm not the only one. Steer clear of this shop if you don't want to mistreated or disrespected or looked down upon. Like I am really fuming.
John Ticksy
Apr 02,2021If you want serious repairs, stay away. Ok for brakes etc. Very disappointed with them. Just kept adding to the original estimate. Would have been better to buy a new bike.
MARES 3.0 D
Mar 22,2021I was at work when I needed to find a local bike shop as my chain was rusted so bad . Was told to go Fudges Cyclestore by one of my young clients . I will be honest did not think much of it when I got there , but as soon as I entered I was greeted by Gavin who made me feel very welcome . The whole team seem to have a fantastic bond which clearly shows through work as it shows they enjoy what they are doing . Thank you guys ! And thanks for the Cadbury chocolate bar . As future customers don’t expect a chocolate bar , I’m pretty sure it was a one off !
JD
Mar 16,2021Really pleased with my new Specialized Rockhopper Sport 29 and the excellent service I received from the team at Fudges Cycle Store... I can’t fault them and would definitely use them again - no issues with recommending this company to my closest friends and family! Thank you...
Ross Bottazzi
Mar 09,2021Didn’t have the bike in stock I paid for.
Liam
Feb 22,2021I ordered a bike they had in stock. 4 days later after they had taken the money from my account I had heard nothing more about my order, so I called the shop to be told they didn’t have the bike after all. The guy on the phone didn’t seem to care. They refunded me the same day but I am not happy at all with their customer service and will never use them again. No apology. No answer to emails. They obviously have enough customers at the moment not to worry too much about new ones.
Lena
Feb 07,2021Great customer service, quick, to the point and helpful. Overall a very good experience. Picking up a bike during the pandemic was effortless, with the staff all complying with covid secure precautions and a gazebo outdoors to help customers waiting stay dry. Would definitely recommend for purchases.
Magdalena Piszczek
Jan 20,2021The worst experience ever. I went there to buy some parts as I don't need service from them because I know how to fix it my bike. They did not want sell parts for me if I don't live my bike. Very expensive, customer service rubbish they treated me like i am stupid. I wish to give minus 5*️⃣ but unfortunately I can not. I was hoping to support a local business, as I live in the area, but I will certainly never be going there again.
Dar
Jan 18,2021Best bike shop in London!!! Great customer service. Very professional and knowledgeable staff. Especially Chris and Andrew are the best support always. I have been using this shop since 2012 and they are the go-to bike shop. Never have I experienced such an amazing service elsewhere. I bought my bikes there. Last year I had a serious issue with my bike. It was referred to the manufacturer but due to Covid not much could have been done due to lack of spare parts delivery. To my surprise, Chris kindly offered me a new bike to use until my own bike is fixed and ready. It took a few months and finally the manufacturer sent a new frame. I have heard car companies provide replacement cars, but not bike shops. The fudge Bike in Chiswick is unique. They know how to deliver 5star service. I recommend this bike shop to all!!! Thank you guys!
Jcd
Dec 29,2020Very fast and excellent sales experience
Nicholas Norfolk
Dec 15,2020Friendly service from start to finish,even supplied a mask as id left mine in car,set the bike up just as my son will like
Edward Peter
Oct 20,2020My experience with fudges nothing but great all the staff are very knowledgable gave me great advice I now own one of there bikes a sirrus x love the bike would highly recommend them
Anika Birchall
Mar 05,2022Had a great customer friendly service experience just now in Fudges. They were welcoming and helpful. Gave good advice and inspected and tightened a bolt on my folding bike quickly. Highly recommend