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Reviews 180
John
Oct 01,2020Great potential customer (myself) experience last weekend at the Epsom store. Was looking at a high end touring bike which I realise now is beyond my budget in the present climate. But I would just like to comment on the great, friendly and professional experience at the store received from all the staff. No doubt everyone has an off day, lucky for me they were all on form and it’s appreciated. Thanks
Anon
Sep 28,2020Great service today from Alessio even though the store was busy - genuine and friendly advice
Marie Askew
Sep 28,2020The store delivery was quick and bike was made up ready. I was told ythat in 6 weeks time in can bring the bike in for a free service, pleased so far and happy to be supporting a smaller scale store.
darren wesley
Sep 27,2020Brought a fantastic e bike got great deal on my Meridia 10k bike was set up perfet and cannot fault the service recived
LC
Aug 06,2020Great service and great product.
Renata S
Jun 28,2020I ordered my bike online and received it much earlier than expected despite massive shortage of bikes. I’m extremely happy about my purchase. Staff in the store was and always is very helpful and knowledgeable whether it’s over the phone or in person. My only stop for any bike purchase
Paul Beard
Jun 23,2020Professional outfit with excellent management during COVID. I can't allow a review that hinges on a quote that wasn't taken up to sit up here on top of the reviews. In my experience, Fudges under-promise and over deliver. I was quoted 250 for a much needed overhaul, to take 5-7 days. I got it back 2 days later paid 100 less and when I rode it yesterday it felt as good as new. Proof of the pudding. Thank you to Fudges.
Anita Outram
Jun 06,2020If I could give less I would.
N.
Jun 06,2020I was appalled by my experience at Fudge’s. I was told the price for a full service, and received a receipt stating that price. When I arrived to pick up my bike, I was asked to pay a different, higher price. I asked why, and I was then told that this was because the brake cables had to be replaced, which the very same person had told me would be included in the cost of the service. I was very unhappy with this, as the price was clear when I booked the service, so attempting to raise it at the point of payment smacks of sharp practice. The attitude of the salesman also left a great deal to be desired. I was hoping to support a local business, as I live in the area, but I will certainly never be going there again.
One time customer
May 29,2020I ordered online. They have prepared the order on time but when we went to the store to collect , they did not explain anything to us ( how to set up , fold etc) just tried to get rid of us as quickly as possible. Whenever we tried to ask question we are replied with very short answers. It was an interesting experience to be honest, I do not want to go there again. Other than the attitude at the store, it was ok. In addition accessories are expensive you can find same items cheaper if you search more. As a first time bike buyer in UK i am not satisfied with the experience overall. 3 stars are for the promptness of order preparation.
customer
May 29,2020Terrible customer service, having to continually chase to get information on prepaid order,still waiting.
S Kwon
May 28,2020after order the bike, there was no contact or confirmation email from the company and I need to call more than 10 times to get through with them. the collection store does not contact me when I can collect the bike, so I need to contact them and the manager told me that I will inform you tomorrow. tomorrow comes nothing has come until I sent a message what is going on. the service is very much reactive, it is very unreliable place to order online. Bad experience
AM
May 27,2020I ordered a Topeak child seat which seemed to be sold out or back ordered everywhere I looked. Fudges had it in stock and ready for collection the next day. The guys in the shop were great!
Gulistan Kirac
May 22,2020Excellent customer service, My bike is just perfect, I love it. Thank you...
Dean Williams
May 07,2020Excellent service and assistance.
customer
Apr 29,2020Still waiting after 10 days and being reassured when I called after a week and a few days later that the bike was going to be delivered that day.
Marc Turley
Apr 10,2020Excellent customer service and thank you for the quick turn around on our two bikes and kids seat, amazing staff
Mic Ray
Apr 09,2020Gavin is an asset to this store. He is very professional and very helpful.
Paul Vallis
Apr 09,2020Excellent service, would definitely use them again.
Mark Llewellyn
Oct 12,2020Lovely bike great service