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Reviews 180
TheG
Nov 12,2018I was surprised by the incredibly fast delivery. It was literally a surprise. The product arrived safely and most of all, I am very satisfied with the quick delivery. I'm going to order from here again. However, unlike other shopping sites, I felt uncomfortable that there was no way to check my order status in My Page.
Stephen Godfrey
Nov 06,2018Helpful information and prompt delivery. Don't like Parcelforce, don't know when to expect them. Other carriers can be tracked online.
Gavin Elliot
Nov 05,2018Very quick delivery. Good choice of product at a very good competitive price. No hesitation in recommending company and would use them again. The only criticism I have is that I didn't receive a despatch notification. I have checked my spam folder and haven't missed anything. This is not a deal breaker - order came within 3 days so no problem.
Richard F
Oct 28,2018Purchase arrived on time, no issues. Would use again.
Anonymous unhappy reviewer
Oct 15,2018Worst service from this shop of all the online dealers. Second time for me that Fudges hasn’t had the irems in stock when they indicate on the website that they do. After the items weren’t dispatched on one-day service I had to write to them first to find this out - they didn’t deign to inform me themselves that they didn’t have the stock. Lesson learned: don’t ever believe that they have stock available when they indicate availability on the website.
stoats ngroats
Aug 26,2018Collected my bike today, had some great advice from Mike, and decent help from the tech with a couple of things. Would travel ther again for help, and similar purchases.
Andrew Flett
Aug 16,2018No problems. Quick and efficient
Joseph Adams
Aug 10,2018Speedy & effective in arranging delivery of the bike. Any questions I e-mailed were answered quickly and authoritively. Very happy with Fudges Cycles.
Gary H
Jul 26,2018Ordered latest model of a bike which their website said was in stock. Had to chase them up after hearing nothing for 7 days. It turned out they only had a previous model in stock. After 7 weeks of waiting and still no date for new models delivery (suppliers fault not fudges). Fudges then offered me a reasonable discount on the old model (only reason I’ve given them 3 stars). When I asked them the difference between the new model and the one they had in stock they said there was a small difference on the frame design. However when it arrived there were at least 2 other components on the new model which weren’t on mine. Wouldn’t recommend or use them again. In response to Fudges reply: I originally bought the latest model on your website for £850 and you sold me the older model for £700 so not sure where you got £300 discount from. I wasn’t that unhappy with the other bike, just that the service should have been better for what is a considerable amount of money to me.
Luke Gallacher
Jul 26,20183 stars is about right. Initial order was unsuitable for my bike, due to advertising error, and in any case lacked fittings necessary. Adrian was very helpful in advising on return/refund process, as these were not included either. He also offered to research an appropriate alternative product. I would not let the overall experience prevent me considering future purchases from this dealer.
Ian Pilbeam
Jul 23,2018Good people to buy from. Price was best I could find and then they delivered to the Isle of Man for a not too excessive charge and got it there in 48 hours. Very clear on messages and communications, I would recommend them again and again. ian
Carles Perello
Jul 23,2018Nice seller, and very nice and fast delivery to continental europe.
Walt Brown
Jun 03,2018Great staff that is easy to work with and knowledgeable.....Especially Mike who has spoken with me and helped me out.....THANKS MIKE --- Your store and staff are great resources for Brompton bikes...... I will continue to shop with you....
3monkey
May 11,2018I bought two items, I received no communication or response to my communication regarding them, they decided to cancel 1 of the items for no reason I am aware of and refund it. Received the other item fine. Not a bad experience just seriously lacking in communication.
Will Brown
May 11,2018Quick and easy order. Great child’s bike.
Peter
May 08,2018Placed order as it showed available on t’internet ,took a week for them to say sorry not got one , didn’t say if they would be getting any in , funds were returned ok but it would have been better to say whether they would be getting the item in again
Sarah
May 01,2018Somehow my son had managed to lodge the handle bar of his brother’s brand new scooter whilst trying to open it up, after floods of tears from my younger son, I took the scooter to Fudges (Harrow rd) and within minutes they fixed it for me AND not only did they do it FREE OF CHARGE but I received a service with a SMILE! What more could you ask for! Thank you guys!
JONATHAN GALE
Apr 16,2018good to deal with but took 1.5 weeks to receive delivery
Andrew Goldie
Apr 11,2018Good service.I bought online, it arrived soon but to wrong address. I checked with store and they confirmed I had given my work address for delivery but they had passed on my home address to delivery company but were very apologetic. No pedals with bike, again I phoned store and they confirmed it was not supposed to come with pedals, feel this could have been made clearer on website. Website itself seems to give different level of detail for different bikes. On both occasions I have called the store I have had very helpful and professional service.
Catalina Livadaru
Nov 15,2018Happy very fast service and fast delivery