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Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Reviews 158
Jeremy
Jul 26,2023Great Panama shipped from Ecuador within the time frame promised. Patience will be rewarded and it is an international shipment so give at least a week or more. Spacers provided are helpful and not a sign of inaccurate sizing but the reality of hats fitting different people differently in terms of comfort.
Eugene Locke
Jul 22,2023Low quality hats, the material has no substance,very thin and flimsy. Their sizing chart isn’t even close, it says a size 58 = medium but more like a large so they send along two 3/8” spacers to insert in the hat to make it fit. That would be equivalent to putting tissue paper in your shoe to make them fit. They ship the hat in a not so sturdy cardboard box so the hats are crushed and looking at other reviews it happens more than once. On their return policy it states they are not responsible for damaged items that happen in shipment in returns, so I assume they are saying not to use the box they used. Gamboa as you can tell from this review is not a customer first operation. When ever ordering on line be a smart shopper and reads the customer’s reviews before purchasing. The hand made claim I would have to seriously question.
Matt
Jul 19,2023I ordered a poncho over two weeks ago, it shows as delivered but it has not been. Multiple emails later and the issue has not been resolved. I am out of pocket and have no poncho, which was for my wife's birthday. It does not appear this company wants to sort out this issue, they just want me to go away - DO NOT USE if anything goes wrong you will be out of pocket and treated awfully.
José Gómez
Jul 13,2023No admiten devoluciones. No compréis aquí. Las fotografías son engañosas. La calidad y el aspecto real difieren con lo mostrado. Comprad en tiendas físicas o en las que admitan devolución del producto.
Bertomeu
Jul 12,2023Muy mal, he hecho el pedido de un sombrero Panamá que me va grande, pues yo siempre he gastado la 60, y no me hacen la devolución, dicen que si me cambian la talla.... pero lo mejor de todo, me mandan un correo que dice que les tengo que mandar yo el sombrero a Estados Unidos, y lo he comprado desde España por un importe con portes incluido de 63€ y solo el envío a USA son 75€. UNA ESTAFA, pues no me dan otra alternativa de devolución, y debo pagar yo encima los costes.
Kaspar Niemeijer
Jul 11,2023Zunächst einen Monat lang keinerlei Rückmeldung trotz sofortiger Bezahlung per Paypal und Nachfragen per Mail. Dann Käuferschutz beantragt. Nach einer Woche Nachricht von Paypal (nicht vom Verkäufer) , die Hüte seien unterwegs. Nach weiteren eineinhalb Wochen ein Paket mit zwei total verschrumpelten Exemplaren bekommen. ( zusätzliche Zollgebühren: 11.10€) Insgesamt 188€ für Biomüll bezahlt… Service nicht vorhanden, Lieferung und Kontakt katastrophal, Verpackung Katastrophe… Niemals wieder!
James B Fey
Jul 05,2023I offered to send back the hat I am dissatisfied with and pay the difference to get what I want. Refused. I notified them on the tenth day that I did not like the hat and wanted to return same and upgrade it, it was a gift for Father's Day, and told me all transactions have to be completed within a ten-day period. This company has no credibility, and if you do business with them I believe you will be disappointed. Lastly, we had to wait two to four days on a response from them and got one after sending them a second request. Finally, they answer. I won't call them SHADY.
Andrea Presicce
Jun 27,2023Fast shipping. Very fast answer. Superlative product
George Parisis
Jun 26,2023I have ordered a Panama hat (ORDER #4403) last Tuesday. Website mentioned 3 - 5 days delivery through DHL. Looking at the FAQ delivery time to the UK appeared to be 3 - 8 days. Since then I have heard nothing from the company and clearly the hat hasn't been shipped. This is all extremely disappointing. If I don't hear back from you in the next couple of days I will raise a dispute with PayPal. If the hat is meant to be shipped, I wouldn't be prepared to pay for shipping. Alternatively, please cancel my order and refund me the whole amount.
Michael
Jun 23,2023Update: Good quality product, service could be better. The hat that I ordered is very good quality. Unfortunately, it was only posted after I sent a number of emails to the seller and published a negative review on Trustpilot.
viviane Blotiau
Jun 22,2023Pas sérieux.. articles achetés non reçus.. Gamboa ne répond pas à mes mails de réclamation
Arnim Frank
Jun 22,2023Nach 3 Wochen Bestelldatum (05.06.) ist der Borsalino angekommen, nachdem mehrfach auf den späten Versand hingewiesen wurde. Die Qualität ist als gut zu bezeichnen, allerdings kommen Import- und Zollgebühren von ca. 12€ hinzu. Diese kann man beim UPS-Fahrer bezahlen.
Claudio Bianconi
Jun 20,2023Il giorno 24/05 Vi ho scritto:In riferimento all'ORDINE #3503 ,(vi ho già scritto ieri senza ottenere risposta) mi è arrivata dalla Germania questa comunicazione :"1 von 1 Artikeln 1 x Gamboa - Alpaka Handgemachter Pullover - Erh�ltlich,Wei�,XL Damit ist Ihre Bestellung abgeschlossen."Desidererei quindi che mi comunicaste quando arriverà il secondo articolo dell'ordine: N°1 Cappello Panama Cuenca Ausin Uomo 62/naturale.Gradirei una risposta,Grazie Claudio Bianconi. Dopo reiterate richieste finalmente oggi il cappello è arrivato : ONERI DOGANALI A MIO CARICO :€.70,00,quanto circa il costo del cappello in offerta :siete a livello di Tru.....ri.Mai più da voi.Avete risposto:Nous sommes vraiment désolés que votre expérience avec notre entreprise n'ait pas été à la hauteur de vos attentes. Nous sommes également très reconnaissants que vous ayez pris le temps de nous évaluer et de nous dire ce qui ne va pas avec nos produits et services. Notre société prend en charge les frais de douane, ceci est bien indiqué sur notre site Web et disponible pour le public . Nous travaillons très dur pour améliorer nos services et nos produits afin d'offrir à nos clients une meilleure expérience. GamboaFashion.com Equipe pour la qualité et le service client Bene ed allora percè non mi riborsate i €.70 che ho pagato per spese doganali ?? Dato che come assicurate :La nostra azienda sostiene le tasse doganali, questo è chiaramente indicato sul nostro sito Web e disponibile per il pubblico.
Carlos
Jun 19,2023Todo perfecto. El sombrero Panamá llegó una semana antes de la fecha prevista, además de venir muy bien protegido en el embalaje para su transporte Muy satisfecho con la atención postventa contestando muy rápido a los dos correos que les mandé y recibiendo toda la información solicitada. Volveré a comprar en Gamboa.
Marty Weixel
Jun 10,2023The ease of doing business and quality of Gamboa's merchandise is important to me.
Gabriele Cervato
Jun 09,2023forse se foste più sinceri mi avreste informato che dovevo pagare gli oneri doganali che nel mio caso sono sti di 70.19 €
Marco
Jun 09,2023Prévenu de la livraison et livré en temps et en heures? Article correspondant à la commande.
Christine Stagnetto Zweig
Jun 09,2023High quality. In rude weather, you do not need to wear more things. It keeps you warm.
Sherman Thompson
Jun 09,2023Two Panama Hats from last order was received in damaged condition. They were packed folded and very poorly. In addition, the shipment did not include three hat bands that were ordered. I followed up with an email about the damaged hats and missing hat bands. It’s been 3 weeks and the hat bands have not arrived as per their response. They did not offer any explanation why the hats were folded in shipping that resulted in damaged hats. The level of customer service is deplorable and frankly unacceptable. I would rate them less than a star but there’s no provision for that rating.
Mike Odowd
Aug 03,2023I purchased a Montichriste Plantation. It is very comfortable, fits perfectly and receives compliments every time I wear it. Contact with the company was pleasant and informative. I will order another hat in the near future.