Gasway

4.0 (756 Reviews)

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All Gasway boiler installations are eligible for our totally assured coverplan with NO excess charges, UNLIMITED callouts and SAME-DAY callout service available. Please see our website for further information and terms and conditions: https://www.gasway.co.uk/our-services/cover-plans/

Reviews 756

4.0

Out of 5.0

Alan Middleton

Feb 21,2020

Engineer was knowledgeable and efficient.

Susan Dainty

Feb 21,2020

All staff helpful, friendly and polite. Service given is efficient and prompt. Good value for money. I’ve taken the service plan.

Beezageoff

Feb 21,2020

Reliable service.

Sean

Feb 21,2020

gasway provide great bolier cover

Richard

Feb 21,2020

Excellent as usual

Tina

Feb 21,2020

The new thermostat was fitted very quickly, the engineer set it up however he set it completely wrong, we had difficulty getting the temptation to a lower number. For the first time ever an engineer did not cover his feet when entering the property, the apprentice did after I said the floor had only just been laid that day, however the engineer didn’t.

Gasway Custome. D.w Clarke

Feb 21,2020

We have always had a very good service from the staff and the engineered, keep up the good work .

Brian Toon

Feb 20,2020

Gasway have always provided me with first class service. Their staff are reliable and extremely competent. Highly recommended.

Dog lady

Feb 20,2020

We didn’t find engineer friendly at all, not a bit like last man who came to our boiler.

graham Bensley

Feb 20,2020

No complaints, good service!

Michael Hill

Feb 20,2020

Despite being a Gasway Platinum Customer I still await the completion of a a relatively minor repair which was registered before Christmas 2019. The outstanding issue seems to arise from Gasway choosing to ignore a customer requesting to have responses/appointments made by email (Due to work commitments). I am not alone in finding the excessive delays experienced when telephoning Gasway - where you can hang on for over 20-minutes - absolutely infuriating .... a point which was endorsed by the engineer who claimed this is the biggest issue raised with customers and also a problem for them too.

Mr Nicholas Bowers

Feb 20,2020

EXPENSIVE. BUT GOOD SERVICE

Mr Howard Wilson Morissette

Feb 20,2020

Fabulous service. Great peace of mind.

Dean Abrahamson

Feb 18,2020

Outrageous......if I could give no stars I would in a heartbeat!! Engineer came to service out boiler today, left saying that the job is complete and obviously signed off the job as finished on his paperwork. Half hour later I go to get in the shower after a dirty days graft only to find we have NO HOT WATER!! Now the boiler was working absolutely fine before the guy arrived and wasnt working after he left.....YET YOU SIMPLY REFUSE TO FIX THE MISTAKE YOUR GUY HAS MADE!! We called customer services which were just plain rude and unhelpful and had no sense of responsibility for what their engineer has done. Also we were told by customer services that the engineer says we are lying and there was hot water when he left....WHY WOULD WE LIE ABOUT NOT HAVING HOT WATER FFS!?!? So as a result a family of 5 are now left with no hot water during the school holidays, I have a filthy job and can't shower for work tomorrow but I guess it's ok as I'm not facing Gasway customers tomorrow so you obviously dont care......absolute joke!! I hope one of you from Gasway that reads this has the decency to rectify this problem and apologise for the issues their incompetence has caused!!! **In reply to your reply about phoning customer services Gasway we had done that already and was met with nothing but rudeness, genuinely seemed like you couldn't care less!!**

Josephine Bilton

Feb 17,2020

Gasway are great for maintaining boilers. However for doing upgrades for the council they are not so good. Cancelled work with little notice, especially when I took holiday from work is unacceptable. The excuse that they don't have the plumbers to do the job is shameful. I think that they have spread themselves too thin.

RFR

Feb 11,2020

very prompt,no mess,very polite,

Steve

Feb 10,2020

Great company for boiler maintenance. Reliable and good value

Customer

Feb 09,2020

They are always prompt and polite and they also keep you up to speed with a phone call if there are any problems. Quick, good quality service with speedy invoicing and certification.