GoGet CarShare
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Wheels for Whatever. Round the corner. By the Hour.
GoGet gives you all the joy of owning a car with none of the hassles. You get to enjoy all the stuff you love, like hitting the shops or the beach, while we deal with petrol, rego, parking, maintenance, cleaning and all the rest.
GoGet members get on-demand access to 3,000 conveniently located cars and vans today. With 20+ years of Australian carshare experience and 8 million trips and counting, GoGet are the experts in carshare.
Reviews 223
Jake
Mar 10,2021My experience using goget is extremely poor. Customer service is very unhelpful and the time automation for each car is inaccurate. They told me that I have returned the car 21 minutes late even thou we did return the car 3 minutes early. Now we have to pay $25 for late return. I DON'T RECOMMEND THIS COMPANY. THEY SRE JUST A MONEY MAKING MACHINE THAT DOESN'T VALUE THEIR CUSTOMERS.
KirstyR
Mar 03,2021I have had 6 issues in consecutive order with Go Get in the last 7 days. The first two times the cars I booked had fuel on or less than a quarter tank. Next, the car was not parked in the right location, with no update from Go Get as to its location. I called to find out its location. Once there the driver wheel was lowered so low, and the seat raised so high it was unsafe to drive and no instruction on how to adjust. Then, booked a new car, after walking for 10 minutes to the new location, the swipe pass did not work. I was told that all was fine and that I should try again. It worked, but the card reader is clearly faulty, it happened again once returning to the car. The operator was not helpful, and not acknowledging the real issue. I was told that I had my booking adjusted to reflect the 20 mins lost due to the difficulties faced, but only after I asked. Her approach and lack of understanding of the issue escalating frustration with the brand I once enjoyed using. Finally, the car I just booked, couldn't be returned to its correct location. I was told to check the email and follow instructions. I do not use email. I rely on the SMS that I am given. I was asked to walk to where I should have parked the car and give them the license plate when they are capable of doing this themselves, further adding to the frustrations. Frankly, all these issues in succession after 1 week of renewing my membership after a years' absence is startling. If this were any other business I don't know how they would survive. It is not reliable, or simple as the name "Go Get" suggests. It does not live up to its brand. Reading the reviews perhaps I am slow to the party in realising the Go Get that once was is long gone. More, I find the platitudes by the Go Get customer service representatives on this platform patronising. If you are aware of the issues and these go back months now, what have you done to address the actual situation? that isn't leaning on your standard so-called customer policy? For a customer to post on this platform, it means that things are pretty bad. So don't take it lightly or think you can mitigate the issue by responding to the customer here with a platitude. The customer is not the problem, you are.
Jack
Feb 13,2021Have been a frequent user for 5 years and used to love goget. I don’t know what happened over the last 12 months but it’s gone to hell. Customer service used to be amazing and is now absolutely a joke. I always inherent cars with zero fuel (nothing can be done about it) or the car I booked days ago all of a sudden “has an issue” which is code for the person before me decided not to be back on time which goget will then just book the next closest car which happened to me 3x last weekend and I was made to walk to 3 different cars hungover in 41 degree heat. Another time I waited for to pick up my car, 15 minutes later I got an alert it was parked at another address, walked there and it’s full of some guys house move items and he just said sorry I need it, doubt he even got a $25 fine. Basically it’s good if you have the patience to be stuffed around often. Goget should consider booking out the 30 mins before every booking to combat these issues and heavily fine late returners. Ultimately I’m just going to buy a car as it’s becoming a real hassle lately.
Phoebe Fordham
Feb 04,2021So easy to get set up, takes minutes and the pass is sent to you within a few days. Heaps of cars around to use, there’s never really been any times where I’ve been stuck even when booking less than an hour in advance. Cars have been clean and reliable. Support is excellent - very responsive and helpful. Really good value for money and way more convenient / cost effective than buying a car of your own (not to mention better for the environment).
Customer
Jan 24,2021I tried to join but after 3 attempts of uploading all the photographs they required they kept saying try again. Everything very readable on my screen. They must have poor resolution screens in the offshore centre. Gave up and will join another car share company instead. Most frustrating experience as people on phone also very hard to understand so I kept asking for emails for them to tell me what was needed.
Sandie Nicklen
Jan 20,2021Don’t do it. This company is a absolute joke. Nothing but problems and so rude. Just full of lies.
veejaydee
Jan 18,2021So convenient, cheaper and less of headache than owning a car. I'm a fairly frequent user and to date have had few issues in my dealings with them.
Hannah
Dec 26,2020We didn’t use this but we drove behind car 1MF7BI and they can’t drive for s***, too slow on the great Ocean road very disappointed think they guy needs to re take his license. Didn’t pull over in the designated area for slow cars so we could pass he or she is testing our patients all the way to lorne please remove driver regarding frustrated drivers
Paul
Dec 19,2020All l got was fine after fine till l decided to stop paying these relentless fees, there was no way to stop these fees or fines as they call them, l could even defend myself it's just pay up or else. The companies concept is great, it's just really badly run. I don't recommend them, you will be disappointed.
Jerrin Thomas Daniel
Dec 03,2020One of the worst Customer Service
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Dec 03,2020It's impossible to cancel the membership, it looks very easy to cancel, you can just cancel it online but it's not!! I particularly asked the customer service why I've cancelled my membership but I still can login? Then customer service Manually cancelled it and asked me login again, I checked I cannot login into my account but I still receive the invoice a week after! Then I found I can login into my account again (why??) Then I called the customer service just waiting waiting waiting!!! It's just unbelievable bad.
Seb Edwards
Oct 19,2020I've been a long time user of Go Get with no real issues until I recently damaged the rear window of one of their vehicles. I reported the damage over 6 weeks ago, which was fixed within a week, but I've yet to receive a resolution. To date, I've been told I would receive a callback multiple times to which I've not received any. I've escalated to a manager who's told me she would personally stay on top of this to which I've heard nothing. Furthermore, the damage team have gone silent on me after emailing me 3 weeks ago stating I'd receive the invoice before the end of the week and the excess difference refunded. Customer service and their damage teams seem completely disjointed with no-one in their call center appearing to know what's going on, even at a management level. This level of service is completely unacceptable and I will be contacting NSW fair trading as this company is deliberately holding the $2500 excess for their own gain. Thanks for nothing Go Get.
Nick Wilson
Oct 15,2020I have used goget for about 8 months and while its easy to use they constanlty overcharge you. Their customer service is non existent so really frustrating to get any issues resolved. I have been verbally had refunds confirmed by customer service reps but have never seen them come through on my account.
Not a bot
Oct 07,2020Fun times with Goget: - Spent 20 minutes looking for the car, found it on another street. Don't you have GPS locators? - The car was filthy. Not just 'ewww a bit of dust', but wow, this car hasn't been washed in weeks! - Trying to talk to customer service is like pulling teeth. Obviously busy talking to someone else at the same time, - - I'm promised that the car will be cleaned after me. How does that help me or right the wrong? - Finally, I'm offered half an hour back... on a $115 rental, I'm offered $5 for being made late and sweaty to work and driving a bird-poop-mobile for a day. Gee thanks!
Ayumu Hamano
Oct 03,2020Had to cancel the account yesterday because the customer care doesn’t care at all. Always been double and triple charged by them. Showing $25 when I book but always got charged over $200... because they charge you multiple times during the month and always find different reasons to charge you. 5 min late parking then you are hit with a $50 fine, driving KMs are on top of the rental fee.... insurance and everything else all add up to about 10 times the shown price when you book. The cars are extremely dirty and have safety issues. The one I recently drove constantly showed warnings of different parts of the car and I was driving with my heart up in my throat. I got GoGet account thinking it’s cheaper than Uber. Turns out not. Uber or even taxes are WAYYYYY cheaper than GoGet. And safer !
Michael Korganow
Sep 29,2020The GoGet app is relatively easy to use and the car's are usually where they say they are, but they were FREQUENTLY DIRTY. The accounts team are horrendous to deal with obscure fee's and charges that seem to be created to generate revenue. GoGet accounts team is located offshore and unable to be understood clearly. I just canceled my GoGet account and went somewhere else for CLEANER and cheaper cars, without being ripped off by an offshore call centre
Paul Blaby
Sep 22,2020It started out ok for the first month then all these extra charges started coming in for things l didn't even do. There no recourse to fight them because the phone staff don't understand the system properly What ever U do make shore you check everything before you hire a goget car, even that doesn't guarantee you no extra charges for bogus things.
MarkB
Aug 22,2020They seem to have sometime recently offshored their call centre, with predictable results. Just chatted with a guy over an awful line with a heavy accent. Not the first time. It’s great till it’s not then it’s awful.
Louise Kearney
Aug 19,2020It wasn't possible to leave 0 stars. Don't touch this company if you expect any level of service whatsoever. The customer service is beyond appalling. I was left beside the road with a broken down van for 3 hours. They were much more interested in recovering their van than helping me. The van got towed while I was still left on the side of the road. There was no attempt to get me a replacement van, and I was told I had to wait with the van for RACV and then for a tow-truck for 3 hours and then they would see about a replacement van after it was towed! The call centre is in Phillipines and the staff appear to have absolutely no training and very little English. I had to call over a dozen times and every time I spoke to someone they told me they had to check with someone else! I was on hold for the majority of those 3 hours. When the tow truck driver arrived he asked me where he had to take the van as he could get no sense from Goget, and the van was their priority! I finally got a taxi home as with curfew in Melbourne it was too late for my return van trip. Today I tried using their Chat to discover what has happened to my refund with no success. I then rang and was told the person I spoke to had to check with someone else, what a surprise, and they would call me back. That was 2 hours ago.
Aditi
Mar 17,2021I find Goget is extremely easy to use and book. We don't own a car and life is much easier because we don't have to worry about maintaining a car. I find cars always available in our area. If there are any issues with the car or billing, Goget is very quick to act and resolve.