GoGet CarShare
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Wheels for Whatever. Round the corner. By the Hour.
GoGet gives you all the joy of owning a car with none of the hassles. You get to enjoy all the stuff you love, like hitting the shops or the beach, while we deal with petrol, rego, parking, maintenance, cleaning and all the rest.
GoGet members get on-demand access to 3,000 conveniently located cars and vans today. With 20+ years of Australian carshare experience and 8 million trips and counting, GoGet are the experts in carshare.
Reviews 223
Helen
May 19,2023Generally I find the system excellent however I would recommend leaving some sort of sign in the car to remind drivers to leave sufficient fuel for the next driver - I have had to top up the fuel on quite a few occasions as it’s been left under a quarter and it means I need to cut my trip short to have the car back on time after Re-fuelling or extending my time to allow sufficient time to fill up. It’s very annoying…
Sid galada
May 19,2023Terrible app and service. Was trying to sign up and wouldn’t let me add payment and when I called support, I got hung up on, twice. I will give my money to Uber share, thanks.
Ian and Fay Walters
May 17,2023It was a simple and easy process to access the vehicle. The card worked well and the vehicle was well presented.
Md Anower Hossain
May 16,2023Goget made my life easier. Thanks to the Goget team helping us moving when needs the most. Highly recommended to get membership to book a range of cars in much more affordable cost.
Mauricio Trindade
May 15,2023I went from liking to loathing this company. Customer service is one of the worst I've come across. Last drop to me is yet another $25 penalty for just a few minutes even tho no one was booked after me.They apply their penalties automatically, a computer and a gps decides it whether is fair or not. They just see the customer as money bags and if need something sorted you have to interact with robots. I've used you a lot, at least 40-50% of the time I had an issue, either someone was parked in the reserved space, or I had to sort a problem that wasn't mine. I've done favours for you with regard of parking but when it's your turn it's always a disgrace. I'm done.
Karen-Suzanne Claren
May 15,2023Easy sign up. Superb telephonic in person assistance to help me get the account set up regarding better photo needed. Ease of getting smart card to be in a van parked 80m further in just 30minutes later. Great téléphone service To extend. And amazing support to help retrieve credit cards left in car. Can't fault goget!
Laurel Tsang
May 15,2023there is no need to own a car as there is always a car outside my building. As it has its own parking spot its ideal for people living in the city
Stephen Rosanove
May 11,2023Super convenient and flexible way to get transport. Especially travelling interstate. They answer the phone very quickly unlike most other companies nowadays and are helpful and fare when dealing with issues. Highly recommend.
Damien Gardiner
May 11,2023GoGet are the most professional carshare providers in Sydney. The car fleet are well maintained and always clean. Driver care is a priority with GoGet and the booking digital app is very quick and user friendly.
David
May 10,2023Cars (and vans!) are conveniently located and we've never had a problem booking one when needed. Clean, run well, rental price is reasonable. We did the yearly numbers and even with the monthly fee, it was totally worth it to keep us a one-car family in the city. Did I mention the vans? Being able to conjure up a cargo van at the drop of a hat is magic.
David
May 03,2023Very easy to book and then pick up the car. Love the tag on and tag off to lock the car. Great idea. Perhaps can look at fixing some of the previous damage to the vehicle would be only a suggestion as the rear lifting door had damage and was difficult to close sometime. Other than that, loved the whole experience.
Rod Small
Apr 25,2023Very smooth process from setting up of account to picking up vehicle. Excellent tech, very intuitive and not at all complicated or intimidating (I am not of the young, tech savvy generation). Great communication whenever I needed to call. Vehicle was exactly as describe. I have used many different vehicle hire systems over the years and am very impressed with GoGet. I'll be sticking with them and highly reccommend.
jesse snowden
Apr 23,2023Worst experience I’ve ever had with customer care Lmaoo… I hired a little Cerato from pymble & unfortunately a relative (resides in Mona vale) had a stroke so I’ve taken him to the hospital & parked up the car & and be with the relative at hospital. As the booking ended with goget I receive a call asking why it’s not parked at its designed pod. I’ve explained what’s happened regarding the stroke ie family emergency, he then went in to explain you’ll have to pay a fee for the recovery team to retrieve the car. I then offered to extended it another 24hrs to go back to the car tomorrow and return it it’s designated pod. The gentleman then explained ‘no sorry we’ve arranged someone already to retrieve the car. I asked how much will it be, he said he couldn’t give a price.. WORST CUSTOMER CARE. PLEASE AVOID THIS COMPANY….
Jaesup shin
Apr 20,2023Quick to book also to extend booking. Very convenient, I’ll definitely use it often
Richard Whitfield
Apr 15,2023Easy process to book and use the van, which was quite comfortable and easy to drive. Used Uber to get to/from the pod because there was not much long term parking nearby.
Tracey Mehigan
Apr 14,2023Excellent concept and worked so well. Vehicle was in good condition and no dramas with booking. Will use again.
Sue Gordon
Apr 11,2023My husband opened an account years ago with Go get and had me on his account as another driver. We used Go get quite frequently for a number of years no problem. Earlier this year they took 2 payments for the same amount on the same day from our bank account. My husband queried this with them and with our bank. Our bank investigated and actioned a charge back. My husband received notification that he has been banned for life!!! Go get say he requested the charge back and this is not true! Emails were extremely abrupt and offered no way to resolve the problem. I then applied for membership in my own name and was rejected with no explanation. I phoned to ask why and was told they could not give out any information. They took $37 to process my application and have not returned it.
Ana Isabel
Apr 07,2023I would like to make a formal complaint about a recent experience I had with a service provider. I strongly believe that this company has engaged in fraudulent activity, as they have used my personal information with another person without my consent. When I contacted the service provider to inquire about the issue, I was repeatedly hung up on and refused an explanation. This behavior is unacceptable and unprofessional, and it has left me feeling frustrated and unsupported as a customer. As a result of this experience, I have been forced to seek legal advice to protect my rights and pursue justice in this matter. I have also taken steps to secure my personal information and monitor my financial accounts for any unauthorized activity. I demand that this service provider investigate this issue thoroughly and provide me with a clear explanation of what happened and how they plan to prevent similar incidents in the future. Furthermore, I expect them to take full responsibility for their actions and provide appropriate compensation for the inconvenience and stress that this situation has caused me. In addition to the aforementioned concerns, I would like to highlight the mental and emotional toll that this experience has had on me. The stress and anxiety caused by this situation have been overwhelming, to the point where I have had to seek treatment from a mental health professional. I have had to receive psychiatric care to help manage the symptoms of anxiety and depression that have arisen as a result of this experience. The impact on my mental health has been significant, and it has affected not only my personal life but also my professional and social activities. I would like to emphasize that this situation has caused me a great deal of distress, and I am deeply disappointed in the service provider's lack of accountability and professionalism. I demand that they take full responsibility for their actions and provide appropriate compensation for the harm caused, including the costs of psychiatric care and any other related expenses. It is my sincere hope that the service provider takes this matter seriously and works with me to resolve this issue in a timely and satisfactory manner. In conclusion, I urge the service provider to take this matter seriously and work with me in good faith to resolve this issue.
Dan W
Apr 07,2023Booked a car which was cancelled at midnight before I needed to pick up the car at 630am the following day. They booked me a second car further away and smaller. I rebooked in the AM and had to ring them twice and go to 3 separate locations before finally finding the car. The car was mouldy and had rubbish in it, but unfortunately I had no choice but to use it. I’ve left feedback with GoGet and asked to speak to someone senior when they offered me a $10 credit for my inconvienience. Still have not heard from them… Not a great experience or quality of service.
liky
May 20,2023they took $100 out of my account without letting me know after i had already paid them and will not help, i’ve been hung up on, told to ask family and friends to borrow money (the $100 was for groceries and i’m a 19 year old uni student and when i rented the car it was to go see my grandfather in hospice) they said they would contact accounts and get back to me but they never did. i’m extremely upset and devastated and now i can’t buy groceries for the next 2 weeks. i don’t even know what to do anymore. i had the money and they took it straight out with no warning or no notification. i’m extremely upset and don’t even know what to do. i’m at a loss.