goto.energy
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A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Reviews 716
Tom Reid
May 16,2021Makes a pleasant change to deal with a power supplier whose customer service is as good as promised.
Mrs Hunter
May 16,2021I entered the variable tariff and I couldn’t get through to them to see why they hadn’t done my switch so I was left to sort it direct
chris
May 15,2021up to yet fantastic low price brill thank you
NIGEL METTERS
May 15,2021They advised me of a better tarriff by e-mail , I checked and found it to be a good deal and asked to be put on it Within a day all done changed onto it , hazzle free
Yvonne Halsall
May 15,2021Very polite and helpful
customer
May 14,2021I have found them helpful.
Mr Griffiths
May 14,2021I am in my 80's and was having difficulty understanding the Web page. Your operator was very patient with me and steered me along carefully (not sure if I will remember everything) but in the end reassured me that I do not need to record further meter readings, which you have access too and a Bill will arrive by email around 15th of each month. I did add that your Statements are so easy to follow, just one page (2of3) gives all whereas previous with OVO at least 7 to 10 pages appeared with total confusion, at my age that is important. Unfortunately when joining GOTO I was not aware that you do not participate in the Winter Warm scheme which is available to me because of disability. Hopefully you may consider changing before my contract terminates. Many thanks.
customer
May 14,2021I have been happy with the service, perhaps a little slow when emailing the team and you start to wonder if they have received the message but to be fair, they have looked after me great and their prices were good.
Mr & Mrs Cheyne
May 14,2021Very pleased with the service and polite staff
Gary
May 13,2021Customers are expected to submit monthly meter readings but this information is ignored to manage DD payments. These are increased regardless of usage to give GOTO a healthy cash at customers expense. Inaccurate annual costings given at end of fixed tariff. GOTO have saved cost during Covid as energy prices fell, now there is a significant premium for fixed rates as prices recover. Win-win for GOTO but not their customers.
Katie
May 13,2021I used this service to switch to the cheapest and most efficient tariff which I was assured was the case. 12 months on, my monthly payments were really low - too good to be true as it turns out. I submitted my usage regularly using the App which I am told there is no record off. I found out after 12 months that I am in debit and owe an unmanageable amount. I appreciate that the monthly bills did indicate a debit but it was not clear at all. I take responsibility for my part in the situation but I feel that I have been duped by unclear information and no communication regarding money owed until it was really too late. Very stressful and disappointing. I'm told there is nothing I can do about it na shave spread the cost over a 6 months period when they will review. This means that I have to stay with the same provider. All round bad experience.
Gloria Howland
May 13,2021Like many others, for several years now I have used online accounts for utility bills. GOTO have supplied me with dual fuel for the last year and I have no hesitation in recommending them for price and service. I have used a variety of suppliers over the years but GOTO, without doubt, exceed all of them for the simplicity of their online service and accuracy in predicting usage and monthly payments, which meant I was paying less monthly than I have for many years. As expected their prices have increased for my new contract but having spent considerable time comparing other quotes I am very happy to stay with them for another year confident that it will be troublefree and reliable.
dave ball
May 13,2021Great rates and customer service
kate Macdonald
May 13,2021Very helpful staff and easy to deal with.
Royston Friar
May 12,2021I have only recently switched to Goto energy,but have found them very reasonable, also the are very polite & helpful.
Ms. Carole Holme
May 12,2021A good reliable company and always ready to help which is really satisfying.
Sam
May 12,2021Always great customer service, best energy provider I’ve had.
WILLIAM
May 12,2021I think that Dylan acted very professional in the call explained everything clearly and checked my details and what is happening and even phone back later to confirm he had passed on to his Team Leader to process my account Many thanks Dylan and thank you
Sharon
May 12,2021Absolutely no hard sale and everything fully explained as regards my account and cooling off period. Second year with the company and extremely impressed
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, GB
http://www.goto.energy
GRAHAM MCCAUSLAND
May 17,2021I feel badly let down on renewing, as documentation sent in March was not sufficiently clear, which as a consequence means I will pay a considerably higher amount for my energy over the next 12 months. As a pensioner on limited income, this is very upsetting, and in my view poor practice by this company.