H2 Gear
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H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories.
If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!
Reviews 757
Neil Gibson
Mar 29,2018Good price. Slow dispatch time over 1 week. It seems to take 10-15 attempts to get them to answer the phone. Once they answer the phone they are very helpful, and efficient at resolving issues, I expect they are understaffed. I purchased a bicycle and it was supposed to have been have been assembled, set up, and then dismantled for transport. My bike was very poorly set up, with brake hoses incorrectly routed, tyres still flat front wheel axle incorrectly positioned. Dropper seatpost cable was slack and far too long. The brake calliper was also loose. The rear derailleur hanger was bent (possibly during transport), which their customer serivice was extremely efficient in resolving, allowing me to get the part from a local bike shop the same day. All of the staff I dealt with where excellent, but they seem to be over worked / understaffed. The price was fantastic, so I would probably buy from them again.
Ben
Mar 28,2018Purchased a bike off their website only to ring them up a few days later after no correspondence from them to be told that the bike was no longer available. They still have all of my money well around 10 days later!! Am worried it is a scam.
Paul
Mar 26,2018Purchased a wheelset online on the weekend. Nothing arrived after 3 days and my card was charged the whole amount. I phoned the shop to see what’s happening. I was told that another person placed an order that same day and they didn’t have stock for my order. Even when I looked after the order the website was still showing good stock levels. Took 5 further days for a refund to come back on my card. Not a good enough expenation from h2 apart from a website glitch, they made no attempt to contact me after my order was placed. I guess they are just playing at the online shop market with a Micky mouse stock control program. Other company’s seem to get it right with much better customer care.
Ian
Mar 25,2018Wheels delivered at great price. No information supplied of when items were despatched and likely to arrive, minimal technical information on the website. Wheels were well packaged.
Terry Hall
Mar 23,2018Lovely bike , well packaged and fast delivery. Highly recommended .
Neil
Mar 01,2018Excellent value and service,fast delivery what more could you want.
Susan
Feb 26,2018My only issue was trying to change my delivery as I wasn’t going to be home. Couldn’t get through to actually speak to a human being at the delivery company, all recorded information. H2 Gear themselves provided a quick and easy service.
Stuart
Feb 22,2018Superb bargain on specialized hardtail. Packaged well and only quick assembly required to get up and running. Good email communication from start to finish.Dont often leave reviews but this warrents my input. 10/10
Graham
Feb 20,2018Professional, fast, flexible service. I ordered a new bike, pedals and shoes online and picked them up from the soho branch. No hassle, bike is great, runs perfectly. Last bike i bought was with Evans and I had so many problems it was a joke, never again. H2 all day long!!
mark shrimpton
Feb 19,2018Overall Disappointing service. Bike delivered promptly and in good packaging. On removal from packaging found rear derailleur not set up with gears, front derailleur not inline with crank. At the price I paid for bike I would expect minimum of these to be set up disappointing service.
Philip
Feb 17,2018Great service and value for money
MR COLIN MASSEY
Feb 16,2018Excellent communication and really quick delivery, would definitely recommend this company
Leigh Bishop
Feb 13,2018Same as all the other 1 star really order placed in stock money taken from account only to be emailed that it is no longer available. I think the company is a scam taking your money who knows if I will get it back. Please avoid at all costs!!!
Ryan
Feb 09,2018Bad experience with shipping, online it told me 3-5 days or something like that but then got an email to say they didn’t have it in stock once I bought it!! Still haven’t received it and when I ask for a date of delivery they just say that it’s not shipped from giant yet
mr robert brodie
Feb 08,2018Good service. Product arrived as ordered. However 24 hrs later than expected.
Rze
Feb 03,2018Item was out of stock even though it said on their website, it was in stock. no reply to emails, then for the next 2 days I was waiting for refund. I lost 3 days, probably it could have been longer if I just waited without trying to contact them.
Stephen
Feb 01,2018Good customer service
Reece
Jan 31,2018bought something advertised as 'available and in stock' however, received an email the following day to say that it was out of stock, essentially causing me to miss another offer on a different website
Mikko
Jan 30,20183rd time lucky in trying to get a product that was in stock. When I got one delivery was rid and the guys area really helpful, although I was missing a charging cable and the one they sent was wrong, so I just gave up and found something at home lying around. But otherwise great service.
David
Mar 31,2018Good to deal with