H2 Gear
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H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories.
If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!
Reviews 757
Gerry
Jan 15,2018Great price, good infromation and speedy service
AL
Jan 12,2018h2 Advertised Specialized Crosstrail Carbon 2016 at a good price. When ordered on web site, no confirmation for days and then when called advised run out of stock with the bike in question still showing on the web site as available at the price as ordered. I would advise not to trust them and not to order from them. Also seem to be confusing address information and collection instructions on the web site.
Zen
Jan 12,2018Really helpful on the phone. Everything arrived on time as agreed nothing was at fault.
Shuts
Jan 12,2018Good price and product shipped in good condition. Communications regarding delivery timescale could have been better but I didn’t have to wait long. Happy purchaser.
Jon
Jan 11,2018sorted very quickly. Really imopressed
Paul
Jan 11,2018The service from H2Gear was fine, they responded to my query within 24hours. However, the courier UKMail were useless. Took over a week and 4 failed attempts to deliver.
Martin
Jan 10,2018Recently bought two bikes from H2. Excellent personal service from their on-line team
Liam Gilbert
Jan 10,2018Ordered the bike and expected delivery as stated in the next few working days. Had email to say they were waiting payment / proof of voucher, when I had paid in full. Eventually sorted and then found out bike would need to made a d wouldn’t get delivery until the Friday when I would be back to work. The bike was then found to have damage and I was offered some pedals FOC. I have peddles so Requested monetary value which was agreed at £70. I’m yet to receive this refund although the bike has been with me since last week. Additionally when I returned to work I found the bike to be on my outside stairs case laid down infrong of my door. No phone call or delivery card and a £1000 bike left in the open for anyone to take!! I feel you should let you delivery company know this is less than acceptable. I could have claim I had never received the bike. If you could chase my refund it would be appreciated .
Mark Hackett
Jan 07,2018spoke with david who was knowledgeable and the service was excellent. gorgeous bike too
JL
Jan 06,2018Superb service and a great price! Highly recommended.
Alan K
Jan 04,2018Good customer service especially when UK mail failed to deliver my bike on time.
Simon
Jan 02,2018Great customer service and extremely fast delivery. Recommended.
James
Jan 02,2018I was very happy with the professional attitude of the sales people (in particular Sajid). The only bump on an otherwise somewhat complicated transaction was the courier did not write my name on the delivery manifest which led to all sorts of confusion with the shipper. But, otherwise a good experience.
paul
Dec 20,2017Excellent Service. Very responsive.
Richard Martin
Dec 20,2017Item I ordered was not initially in stock so a slight delay. However I was kept informed throughout the process and the goods arrived well packed and as described.
Louise Ellen
Dec 20,2017Excellent communication, very efficient, no problem in recommending this company
richard
Dec 15,2017Excellent service and very well priced
David
Dec 09,2017faster than expected delivery , great service
Mr McClean
Dec 07,2017Good price, sent quickly and very well packaged. Can't ask for more than that.
Katherine
Jan 15,2018Unfortunately the delivery company put my order on the wrong van. I phoned up H2Gear at their shop because their web team had already gone home. They followed up the order, and phoned me back with the information, and my bike arrived the next day. Brilliant customer service on top of really good pricing!