Hifi-Tower

3.0 (738 Reviews)

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At HiFi Tower you'll find all those products which are an ideal match for you and your lifestyle! Innovative, high-quality and with a wide product range. We offer fabulous products in the fields of Home & Living, Sound & Light, HiFi & Home Entertainment, Sport & Health and Leisure & Hobby. Let us inspire you.

Reviews 738

3.0

Out of 5.0

Darren

Nov 17,2019

Excellent priced quality products

Neil Gray

Oct 25,2019

Ordered a PA amplifier due to the great price, but when it arrived, there was no power at all to the amp. Contacted customer services and a free returns label was emailed immediately, and a replacement working unit was promptly sent. Unfortunately, the website has a couple of errors. On the returns page, after entering all the details, I was presented with a page not found error. Tried the email company option, entered all the details, but this time I could not submit the email due to repeated errors with the captcha validation. Hopefully the company will look into this and resolve these matters.

Brandon Schuster

Oct 11,2019

Very helpful with warranty. Purchased a tea kettle, which broke after less than a year. I couldn't find a receipt, but I emailed them with 2 of the emails I thought I used. They found my purchase, sent postage to return the item, and replaced it with a new one after 2 weeks. It is the manufactures fault for the defect, but I am very please that they stood behind their product and helped me out.

Janice McKenzie

Oct 04,2019

Amazing service, received the item within 2 days from Germany, item as described and the BT worked instantly. Highly recommend.

James Lander

Sep 23,2019

Good website, massive selection of items at great prices. Service fast and delivery rapid.

Paul Partridge

Aug 16,2019

I noticed that although they given AN answer, they still have not answered questions about price matching, saying there were reviews etc on the web (when there weren't) and I am still awaiting technical information - If they have not got it then they should contact the manufactures and design engineers. Even the pdf manual does not seem to comply with international pdf standards

Customer

Jul 27,2019

good cheap and fast shipping

Gary Hewitt

Jul 23,2019

Hifi Tower # 2 This is an update on a previous review of HIfi Tower. The company finally decided to refund me for the damaged goods. My money was ‘resting in their account’ for a total of 41 days prior to the refund. It also took more pressure from myself to get them to acknowledge that they actually received the returned item and a threat of legal action unless my money was returned within 5 days. Coincidentally, the refund was made exactly 5 days later. Customer service in Hifi Tower is diabolical. Some of their staff are downright rude. I am still waiting for their customer service manger to contact me regarding this transaction, although I expect he never will. My advice is avoid at all costs. Shop somewhere that values their customers.

uinsin42

Jun 13,2019

Excellent people to deal with. Communications very good, kept up-to-date on delivery of purchase an all round good experience with Hifi-Tower. Highly recommended!! Extremely pleased with the auna Connect 150 Internet Radio.

Al Mackin

May 29,2019

Ordered an amp from them, which doesn't turn on. Tried to use their return process but I get a 404 at the end. Very poor experience.

Victor Walsh

May 02,2019

I am sharing my review because after i purchased my product I then read some serious bad reviews that made me nervous. I ordered a Sub-woofer. The order/shipping was as you would expect. I'm happy with the product, packaging, quality communication and price.Also free shipping. No complaints. I will shop here again.

mike

Apr 26,2019

the worst company ever.... communication zero.... customer service zero.... save your time and money and order somewhere else....

Stephen Jackson

Apr 25,2019

Although the PA Speaker they sold me were unreliable (after both broke after a half dozen uses) they did give me a full refund after an attempt to repair it. Did get a full refund on request so would purchase from them again. Found them helpful and gave be great customer service.

Mehmoona Javad

Mar 23,2019

Help !!!ordered klarstein watch winder on16/3/19 Ups says it delivered to the wrong address their customer service totally unhelpful for my sons birthday tommrow!!!! Mehmoona

kEVIN

Feb 25,2019

Bought a home gym from them. It arrived with many parts missing. Had to return it to them and replace it by another. That arrived and parts are missing again. Hifi Tower.....never ever again

Richard Maydew

Feb 15,2019

Ordered a fridge freezer off their website in November. Received an email shortly after, saying they "had received my payment for something but don't know what for! My order was then delayed month after month after month until I finally gave up 3 months later and got my money back in February. The reason given for delays was due to lack of stock however the product was still showing in stock on their website, throughout.

DD

Feb 01,2019

I bought a stereo in 2017 but it did not come with a UK plug adaptor as stated. I phoned the company and was asked to accept a £5 refund to enable me to buy an adaptor. Please note that this £5 did not go into my purse to spend as I wished, as I had to buy the adaptor to enable me to use the stereo. The stereo became faulty within the warranty period. It is not a high use item, so I was disappointed that it developed a fault. I contacted HiFi-Tower and they asked me to return it for repair. I did so. The stereo was returned to me supposedly having been repaired by their engineers. About a month later, it developed the same fault. I again contacted the company. They said they assumed I would want a refund. I requested a replacement as this was the only stereo I could find that fitted the space I had and that I could attach my existing speakers to via the ports on the top of the stereo. They refused. They said I had to choose a different one??? I then requested a refund. The paperwork they sent me for the return of this faulty stereo for a second time stated it was for a repair. I e-mailed the company several times to ensure I would actually receive a refund. They chose not to respond. I eventually phoned and got my assurance. I returned the stereo prior to Christmas 2018. It has taken to 30 January 2019, following many phone calls and e-mails, to receive a refund. However, I have not been refunded the full amount. Firstly, they said they had already refunded me £5 in 2017. I have explained to them several times that I had to buy an adaptor to enable me to use the stereo in the UK. An adaptor that they were supposed to have enclosed with the original order. I also advised them that the man I spoke to at HiFi-Tower in 2017 told me this was the easiest and quickest way - for them - to rectify the situation. I also advised them that I enclosed the UK plug when I returned the faulty stereo for the refund. This was because it had been bought with their money. They don't seem to understand that either they keep the £5 OR the plug but not both. To do so means that I have bought the plug with my own money and they are retaining something that, due to their actions, now belongs to me. Secondly, in addition to being £5 short, the refund was a further £2 short. This was because HiFi-tower did not refund me using the original payment method. They made an international bank transfer. The bank then charged me £2 to process my refund. They have yet to tell me why they refunded me in this manner or why they think I should cover the bank charges for their error. In total, my refund is £7 short. I know this is not a large sum but I had to put in a great deal of effort to get something I was due. I have spent quite a few hours e-mailing and phoning. The customer service is diabolical. They either do not, or do not wish to, understand my point about the UK plug. HiFi-Tower seem to think I should cover the costs of their errors i.e. £5 and £2. I may actually be lucky as I have only lost time and £7. I personally will avoid this company in future. Finally, I have kept a note of all phone calls i.e. date, time, names and conversations held. I have also retained all e-mail correspondence. The above is an accurate reflection of the experience I have had with HiFi-Tower and is not malicious. I am a very disappointed ex-customer.

denise

Jan 27,2019

The products and service from this company exceed expectations. The goods arrive quickly and the customer service is brilliant. I have no hesitation in recommending them and will be a repeat customer

Mark

Jan 17,2019

Fantastic company, Ordered a dj mixer from here i have ordered beforefrom HIFI Tower , the item Article number: 53022867 came faster than lighting, and very well packed. Absolute bargain and they updated all the way with tracking number. I am about to order some more equipment from them, i love this company never had a bad experience as some say, Thank you for a great service and superb prices, 10/10. Mark leigh-on-sea, essex uk

Arun

Jan 09,2019

Absolutely terrible service. I order my item 2 weeks prior to Christmas and was guaranteed my item would be deliver before Christmas. After no communication of shipping information, I got in touch. Then to be told my item will arrive before the 10th January. Today is the 9th January and still no shipping information, so, I emailed again. I got a response back stating my item had be returned to the warehouse and they would give me a refund. When I called customer services, the lady first offered a refund, which I refused, as I want the item. Then she offered the item but I would have to wait 10-13 days. I was not happy about this and asked to speak with a manager. At this point she informed me the refund is in process and the items no longer available. This is honestly the worst customer service I’ve ever experienced. I will never be using this company again and I highly recommend everyone to stay away. If you want piece of mind, call the customer service line and just see the type of service you receive.