Hifi-Tower

3.0 (738 Reviews)

Verified

To leave a review you need to be logged in

At HiFi Tower you'll find all those products which are an ideal match for you and your lifestyle! Innovative, high-quality and with a wide product range. We offer fabulous products in the fields of Home & Living, Sound & Light, HiFi & Home Entertainment, Sport & Health and Leisure & Hobby. Let us inspire you.

Reviews 738

3.0

Out of 5.0

Bradley Garrod

Dec 11,2017

Unfortunately I placed an order and did not get any email confirming the order. However they were quick enough to take my money from me. I have now spent the last week trying to get a refund, or the item to be sent to me, and they just keep telling me that they need the order details. Well as I didn't get any order details then I only have my Paypal receipt to show that I spent almost £200 on nothing. I will have to take legal action if this is not resolved by them asap. And my son is going to have a banging Christmas morning!!!!!!

Anne Rogers

Dec 07,2017

Fantastic service 5*

John Gibsey

Dec 06,2017

They are having problems locating the bank transfer payment for my purchase as there was no option to pay by card on the website. Very bad business model and poor/slow customer service. They still haven't located my payment almost a week later and now I am worried If I will even receive my purchase or even a refund. Worst online shopping experience I've had so far.

james hill

Nov 28,2017

Ordered Whole PA system which turned up damaged on one speaker. The metal corner cap was non existent front lower speaker grill dented in towards the cone and large dent in top of speaker. Reported to HIFI Tower who said oh transport damage need to see pictures of boxes all were sent to customer services as per request. Was offered £10 refund for damage which was declined, then was sent mailing sticker to send whole thing back to HIFI Tower via a DHL pickup point have informed them that they don't even fit in my car how am I suppose to get them there up until now no response from HIFI Tower As have said if this was in the region of a £50 for the damage I would have accepted it and was told this is not in our policy Shoppers beware ok at selling but aftercare is shocking Have since be given a refund of £45 but tool a post on here to get that

matthew boyd

Nov 10,2017

I bought a 4 channel amp to go with a system my wife bought me and we had a slight problem.with delivery. The company did everything they could to find the parcel and sent me another parcel couple of days after. Really pleased with the customer service and would recommend

karl owens

Oct 23,2017

lots of problems but they eventuslly gave a full refund and offered a discount on future stuff. i wont use them in future but there not the worse

Customer John P.

Oct 23,2017

Had a problem at first with this company. But after weeks found out it could have been PayPal or eBay that made the problem. Got a refund after eBay changed there mind, Purchased another item that was very quick delivery and worked very well. If any problems phone the company direct as thy will sort things out.

WolfgangEnzensberger

Oct 16,2017

Received an induction hob which had a defect. Returned it promptly 3 weeks ago. Have not received money back, but instead several e-mails claiming money will be returned. I paid in advance and now have to threaten legal action to get my refund! Never again will I order from this company! Update: I purchased and received customer ID 110001802. Returned item on 27. Sept. Finally received refund 18. OCT. If Hifi Towers claim otherwise, they are lying!

naz Ahmad

Aug 18,2017

witout a doubt excellent after sales customer care a company that actually listens and actions with out any hassle over the year spoke various customer care assistants and all as helpful as you would expect and more i wish i could remember all their names ,,,,,,,last one i spoke to today jack was quick and efficient thank you

Nick

Aug 11,2017

Bought a Klarstein cooker hood via Hi-Fi tower, had it a number of weeks before fitting (due to other items needing finished) but noticed some significant damage (I had failed to fully remove it from the packaging for full inspection so only checked the rear of the unit). They arranged return postage (to Germany), dropped it off at the post office and within a week or so I received another in perfect condition. Excellent customer service, I was kept fully informed of the procedure and status so I would not hesitate to use again.

Daniel Caseri

Jul 26,2017

Got a problem to find the payment with bank transfer and took a while a few emails to find it and send the order. once everything has been sorted the delivery fast. Unfortunately the Ups driver missed me somehow and the item got send back but they deliver another one same day I told them. Conclusion is a genuine company who is try to do the best on the market. Costumer service is slow to reply (they say it's 2 days to reply and not always do) but once they get in contact with they try their best with maximum efficiency and speed. I will probably buy from them again as they are reliable and fast but avoid bank transfer as form of payment! Daniel

Mr M Burch

Jul 25,2017

I purchased a solar garden fountain from this company in November. It has never worked properly and has now stopped altogether. I understand these things happen, but if you try to call this company you get a message saying to email them. If you email them or send an enquiry via their website they don't respond. Their website sets great store by customer service. In reality it appears non-existant. Update: they eventually did get in touch and said there had been issues with their phone system being updated and their email having changed, but still showing on their website. They were unable to fix the fountain but did offer a refund or some compensation, with which I can get it fixed.

Colin

Jun 21,2017

Company has never responded to my email, where I requested an indication of product delivery. Furthermore the item I enquired about increased from £149.99 to £749.95 overnight. This was the same for other, similar products from the same manufacturer. When I contacted the manufacturers themselves, no such increase had ever been considered. I would not recommend this company to anyone, on this basis alone.

Catherine Cox

May 14,2017

The item was as described, well made and arrived ahead of time. I bought the item ( a wood surround retro style hi fi) on ebay. The only reason I have not given 5 stars is because it did not come with the promised UK adapter. This was easily solved however when the company apogised and offered to express us an adapter or credit pay pal with the cost of one purchased by ourselves. We chose the second option as we thought it would be quicker and were as promised credited the amount. Our experience with customers service was a positive one and the hi fi itself is well made and of good quality

Roger Cleves

May 12,2017

Excellent equipment clear crisp sound item was dispatched very quickly

Alin Coman

May 09,2017

Just great!!!!

Jason King

May 08,2017

I needed a decent amp and speakers quickly for a party that had been hastily arranged for a week later. So I trawled Ebay and found a great system for just under half price. I emailed to make sure that it would be delivered in time, they emailed me back within hours with a reassurance. True to their word it was with me within 3 days. Unfortunately there was a problem with one of the speakers so I messaged them immediately and they advised me to take it to an engineer and we could work out a partial refund or send it straight back for a full refund at their cost. I had it looked at by a local audio engineer and it cost me £25 to fix. On informing them their response was to match what I had paid by taking the £25 off the final price. Fantastic firm. I will definitely be doing business with them again and would highly recommend them to other buyers.