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Reviews 145
Helen Mayes
Dec 05,2021I needed these products urgently so paid an extortionate price for next day service. This was not fulfilled. Excuses followed - disputing the promises of website (which therefore is not in plain English!). Part of the order was never delivered. Luckily, a competitor was able to fulfill our order and will receive all future orders. Still awaiting part of the order after nearly two weeks, despite £18 next day delivery.
Vic
Nov 27,2021Very impressed with the pricing and quality of the Winter Hi Vis Jacket that I purchased including the application of my company branding (with full approval review before it was applied)
SME business customer
Oct 27,2021So pleased to have found HiVis on the internet, a nugget of gold - the order was due in a super tight deadline - the team at HiVis couldn't have been more helpful + professional and the client was delighted. Thank you again for your excellent service. I'll be back.
Tim
Oct 21,2021hivis.co.uk were great to deal with. Courtney was extremely helpful and made sure we got our custom order in time for when we needed it (arrived even earlier than I expected, which was good!) The product also looks great! High quality on our custom logo. Would 100% recommend!
Nicholas
Oct 08,2021Excellent customer service once again from hvis. In particular Collette and Katie in sales. I was struggling to get the items I required due to the current supply issues. However the staff went out of their way to spend time suggesting alternative products. I have no problem recommending hvis and will definitely continue to use their services in the future. Thank you
Devinder Singh
Oct 07,2021Fantastic customer service ....my order was a small one item , but the service was 5 star has I ordered my item early hours of the morning and was delivered to me next day by 10am .Within that timescale my printing was done on the item and despatched. I even got a friendly phone call just to check my order prior printing .When my item arrived it beat my expectations.....fantastic customer experience.....highly recommended company.
Tom Bulman
Oct 04,2021Bobby in the office provided excellent customer service when it came to our urgent need to get the goods earlier than we'd originally ordered for. Following our phone conversation, the branded bibs were produced and delivered within 24 hours!
Immanuel
Sep 24,2021Order placed on 05/09/2021, 3 days later I received a phone call informing the colour I wanted is not in stock and had to change it, then I received an email saying I have to pay ££17.16 more because the design for 2 of the vests was not on the initial invoice. I checked the invoice and it says Custom Printed Hi Vis Vest and Custom Printed Hi Vis Vests with Pockets so I cannot tell which ones were not paid for. Anyway, I asked for clarification and I received the same email informing I have to pay £17.16 extra... I then replied asking to remove one of the vests and let me know the whatever extra I have to pay. I never received any reply since, even though I sent two more email asking for an update. Finally, I called my bank and asked to cancel the transaction.
Anthea Ryan
Sep 22,2021Delighted with my purchase! The Hi-Vis vests are good quality and the personalised text is extremely clear. It took about 4 weeks to arrive but customer service was helpful and issued replacements when I hadn't received my item initially.
Marcin
Sep 16,2021Very slow - over 4 weeks and still don't received item for a very simply Text Only print, no response to emails, no apology or explanation, waste of time and money
MswahiliKweli
Aug 13,2021Super customer service and very high quality product. I needed the item urgently so I called and spoke to the staff before placing and order. The person I spoke to was very patient and listened. He then explained the best options for me and how I can get the items as quickly as I wanted them. This showed there was a customer first focus!. We ordered customised masks and uploaded the graphic. I was amazed that they were able to reproduce the masks just like what I designed via the designer tool on their website. The material is of high quality and unlike the masks we buy online, these masks have a piece of rubber on the strings to make them adjustable to fit any size. I would would confidently recommend Hivis
User
Jul 23,2021Amazing customer service complete focus on the customer and their needs. I ordered the wrong product, contacted them, they have immediately dispatched the right product even though it was my error and all done with amazing completely focused customer service. Bobby you were amazing and very efficient, I will definitely be recommending your company.
Ali
May 12,2021Great service, great website and quick delivery. Thank you! I was not expecting my dispatch notification to come through so soon after placing the order. Will definitely use service again. Highly recommended.
Kam Samji
Apr 28,2021Disappointed. Uploaded the standard Logo that I've been using for over 4 years for all of my marketing, yet the end product came out turquoise as opposed to Grey. They blamed the "loss in colour/detail" when the logo goes from "one system to another". Whilst I get a slight difference, there is an unacceptable difference between grey and turquoise! The best they would offer is free postage on my next order! As if I would order again - I have 4 brand new items that I cannot use as they look embarrassing. 3 stars just because of speedy delivery as advertised - but I would not use the company again I'm afraid.
Colin Young
Dec 16,2020Ordered some hi viz for our operation santa. Got them printed. The company printed our logo on front and operation santa as asked but added gathering snow on the words on the back turning a hi viz into a much sought after seasonal fashion statement our event is being filmed for tv so thanks for making us look cool
Richard K
Nov 26,2020I was looking for a company that can deliver hi-vis in competitive prices. They had to be customised with a print on the back and they delivered on promises. Additionally they had no facility to accommodate Purchase Order on their website, but provided alternative solution which worked during busiest time of the year.
Richard Duckett
Nov 26,2020Dave and the team at Elite are simply great - they always go the extra mile when we drop weird and wonderful requirements on them last minute. Happy to recommend their services to support your business and PPE requirements.
Leo Fitzgerald
Nov 17,2020Realised after speaking to team that part of our order was missed . When I spoke to their office I was told there was nothing they could do and it was our fault for not checking delivery . Not they will take a look to see if a mistake was made or if their records show it was delivered on a separate date . Terrible customer service
Mr. Bryan Jones
Nov 08,2020I only required a small order of helmet logo stickers & must say that Katie & the team at Hivis were excellent. They kept me informed at each stage of the order & the stickers were dispatched within a few days. Highly recommended!
unhappy customer
Dec 12,2021As with most UK companies, unless your on the MAINLAND you can forget about getting any deliveries in a timely manner. HOWEVER when I pay £15 for a thin piece of clothing it should have been here when it said NEXT DAY (2DAY FOR OTHER UK).LIE#1. Despite ringing the company before I placed an order that expensive I was ASSURED that they had stock of the jacket and the hood! Six days later I sent an email trying to chase up my order, none was found online I had to send an inquiry email I recd response a day later *checking on payment email* (the payment was paypal and was done that instant out of my account.) LIE# 2. Then got email where I'm being told they dont have one of the items in stock 8 days later LIE#3 NOW i get a letter that my order will be here in 5 more days. ARE YOU KIDDING ME?? THIS IS THE WORST COMPANY I HAVE EVER ORDERED FROM AND I WILL BE TELLING ALL MY COMPANY CONTACTS TO STAY WELL CLEAR!